Missing travel funds

Old Feb 21, 19, 6:46 pm
  #1  
Original Poster
 
Join Date: Apr 2008
Posts: 417
Missing travel funds

Today I made many changes - refaring my tickets. On the confirmation pages credits showed up as travel funds for later use. Unfortunately the travel fund page showed $0 remaining travel funds - for all of the reservations I changed.
I have never had this problem, the travel funds were always immediately available. Anybody else had similar experiences? Are the posting are delayed for some reason?
(On the other hand I got back points immediately.)
pirossalma is offline  
Old Feb 21, 19, 8:33 pm
  #2  
 
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 9,232
Like everything - reboot... or in this case logout and back in.

And give it a few hours maybe...
NoStressHere is offline  
Old Feb 22, 19, 10:01 am
  #3  
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Join Date: Apr 2008
Posts: 417
Update:
After waiting 12 hours for the travel funds to show up, I contacted Southwest Costumer Service by e-mail. In less than 30 minutes I got back an e-mail: claiming computer glitch - and promising a LUV voucher in 30 days (my missing funds +25 dollar).
It would be a very burdensome process for Southwest to issue travel funds in the future in this way. :-)
pirossalma is offline  

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