Goodwill Comp request for 3+ mech delay?

Old Feb 18, 19, 9:04 am
  #1  
Original Poster
 
Join Date: Jan 2000
Programs: Southwest A List, Hilton Gold, Marriott Gold, National Emerald Exec.
Posts: 349
Goodwill Comp request for 3+ mech delay?

What would be an appropriate request for a 3+ mechanical delay?
Would I do better to request RR points rather than cash? Would the points be tier qualifying points?

Many thanks.
EWR-6785 is offline  
Old Feb 18, 19, 9:21 am
  #2  
 
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 8,784
I would think front line staff have way more options to grant points vs requesting a check be cut.
NoStressHere is online now  
Old Feb 18, 19, 10:14 am
  #3  
 
Join Date: May 2005
Posts: 3,452
There is virtually zero chance you will get any cash.
smmrfld is offline  
Old Feb 18, 19, 10:31 am
  #4  
 
Join Date: May 2002
Programs: WN F9 UA AA IHG HH MR
Posts: 1,945
I've often received $100 LUV vouchers for 2 hour MX delays and $200 vouchers for 4 hour delays. Many were automatically sent, but I had to request the last one from CR since our perfectly good airplane was swapped out for a MX and we arrived in the middle of the night.
lougord99 and ursine1 like this.
Tanic is offline  
Old Feb 18, 19, 10:49 am
  #5  
 
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: No change fees keep me tied to WN. Choice and Marriott hotels primarily.
Posts: 5,991
Yes. I have never heard of them granting points, but it is not at all uncommon to get LUV vouchers. I would ask for $200 ( in a polite email ), but be happy with $100.
lougord99 is offline  
Old Feb 18, 19, 12:26 pm
  #6  
 
Join Date: Jan 2003
Location: STL
Programs: Hhonors Diamond, Southwest A-list Preferred, Delta Million Miler
Posts: 359
You won’t get any tier qualification points. As others suggest, you might ask for a LUV voucher.
boeing727 is offline  
Old Feb 18, 19, 1:08 pm
  #7  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 42,419
Originally Posted by EWR-6785 View Post
What would be an appropriate request for a 3+ mechanical delay?
Would I do better to request RR points rather than cash? Would the points be tier qualifying points?

Many thanks.
One thing is close to morally certain. You will not receive cash or equivalent. If anything with a $ sign on it, it will be WN funny money.
steved5480 likes this.
Often1 is online now  
Old Feb 18, 19, 7:01 pm
  #8  
 
Join Date: Apr 2008
Posts: 415
Last Wedneday I had a 3 + delay - definitely weather related. 12 hours after arriving, I got a $100 LUV voucher in e-mail - without complaining to anybody, requesting anything.
Last 2-3 years we had similar experiences after mec delayss:$100-200 LUV vouchers - without requesting compensation.
We never got points.
pirossalma is offline  
Old Feb 19, 19, 10:38 am
  #9  
 
Join Date: Dec 2006
Location: SJC
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR
Posts: 3,676
Yeah, got $100 LUV after a 2h MX a few weeks ago, unsolicited. Works for me.
kennycrudup is offline  
Old Feb 19, 19, 1:25 pm
  #10  
 
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,250
I had a 4+ hour mechanical delay last fall and, after sending an email to customer service, received a $100 LUV voucher. I asked for Tier Qualifying Points, but they refused to give me those.
zachary is offline  
Old Feb 19, 19, 9:22 pm
  #11  
 
Join Date: Oct 1999
Posts: 619
Was delayed almost 4 hours departing yesterday due to MX, arriving 3.5 hours late. $100 LUV voucher handed out at LAX after the 3rd hour, and another $100 requested and granted via Twitter.
a330300 is offline  
Old Feb 20, 19, 8:29 am
  #12  
 
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVP; Hilton Diamond
Posts: 268
What are experiences for shorter (1-hr) delays? On Sunday night our bird was reallocated to another delayed flight, shortening their wait, but impacting a new flight. We ended up 65 minutes behind schedule.

Worth the email? Or let it go?
twitch76 is offline  
Old Feb 20, 19, 4:31 pm
  #13  
 
Join Date: Feb 2009
Programs: IHG,Hyatt, Hilton Diamond, Marriott, Wyndham, SPG, United, Delta, Alaska, AA, Southwest
Posts: 4,933
Originally Posted by twitch76 View Post
What are experiences for shorter (1-hr) delays? On Sunday night our bird was reallocated to another delayed flight, shortening their wait, but impacting a new flight. We ended up 65 minutes behind schedule.

Worth the email? Or let it go?

Send an email, we got $100 each for a one hour delay last year. WN has a lot of delays but are very good about compensation from what I have seen.

We were delayed 2 1/2 hours in MCI last year and each passenger received a $200 LUV voucher at the desk
ursine1 likes this.
flyer4512 is offline  
Old Feb 20, 19, 6:42 pm
  #14  
 
Join Date: Jul 2001
Posts: 1,680
Last Fri our originating flight had a 2 hr MX delay which caused us to miss our connection in Denver (the last flight of the day to our destination) so we unexpectedly had to spend the night in DEN. By default we were given a hotel room, $200/person in LUV vouchers and seats on the first flight out to our destination in the morning. It didn't bother me at the time but I'm now thinking that causing us to ultimately arrive 10+ hrs late should warrant more than a $200/person LUV voucher. Any suggestions, or does anyone have any similar experiences with delays this long?
yanxfann is offline  
Old Feb 20, 19, 8:18 pm
  #15  
 
Join Date: Jul 2017
Location: SFO/OAK
Programs: Marriott Platinum, AS MVP, UA Silver
Posts: 41
I got a $300 LUV voucher in person at SLC few weeks back, then received a second $200 LUV voucher via email once I arrived. This was due to a MX diversion on SLC-OAK (we returned to SLC 20min after takeoff) which ultimately resulted in a four-hour delay. I think the going rate is $50 an hour for MX delays. Hope they get their act together soon...
ktenorman is offline  

Thread Tools
Search this Thread