Goodwill Comp request for 3+ mech delay?
Feb 18, 2019, 9:21 am
#2
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
I would think front line staff have way more options to grant points vs requesting a check be cut.
Feb 18, 2019, 10:31 am
#4
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
I've often received $100 LUV vouchers for 2 hour MX delays and $200 vouchers for 4 hour delays. Many were automatically sent, but I had to request the last one from CR since our perfectly good airplane was swapped out for a MX and we arrived in the middle of the night.
Feb 18, 2019, 10:49 am
#5
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,459
Yes. I have never heard of them granting points, but it is not at all uncommon to get LUV vouchers. I would ask for $200 ( in a polite email ), but be happy with $100.
Feb 18, 2019, 1:08 pm
#7
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
One thing is close to morally certain. You will not receive cash or equivalent. If anything with a $ sign on it, it will be WN funny money.
Feb 18, 2019, 7:01 pm
#8
Join Date: Apr 2008
Posts: 429
Last Wedneday I had a 3 + delay - definitely weather related. 12 hours after arriving, I got a $100 LUV voucher in e-mail - without complaining to anybody, requesting anything.
Last 2-3 years we had similar experiences after mec delayss:$100-200 LUV vouchers - without requesting compensation.
We never got points.
Last 2-3 years we had similar experiences after mec delayss:$100-200 LUV vouchers - without requesting compensation.
We never got points.
Feb 20, 2019, 8:29 am
#12
Join Date: Feb 2016
Location: San Diego, CA
Programs: Southwest A-List; Alaska MVPG; Hilton Diamond; Avis PreferredPlus; Marriott Bonvoy Platinum Elite
Posts: 919
What are experiences for shorter (1-hr) delays? On Sunday night our bird was reallocated to another delayed flight, shortening their wait, but impacting a new flight. We ended up 65 minutes behind schedule.
Worth the email? Or let it go?
Worth the email? Or let it go?
Feb 20, 2019, 4:31 pm
#13
Join Date: Feb 2009
Posts: 6,605
Send an email, we got $100 each for a one hour delay last year. WN has a lot of delays but are very good about compensation from what I have seen.
We were delayed 2 1/2 hours in MCI last year and each passenger received a $200 LUV voucher at the desk
Feb 20, 2019, 6:42 pm
#14
Join Date: Jul 2001
Posts: 1,751
Last Fri our originating flight had a 2 hr MX delay which caused us to miss our connection in Denver (the last flight of the day to our destination) so we unexpectedly had to spend the night in DEN. By default we were given a hotel room, $200/person in LUV vouchers and seats on the first flight out to our destination in the morning. It didn't bother me at the time but I'm now thinking that causing us to ultimately arrive 10+ hrs late should warrant more than a $200/person LUV voucher. Any suggestions, or does anyone have any similar experiences with delays this long?
Feb 20, 2019, 8:18 pm
#15
Join Date: Jul 2017
Location: SFO/OAK
Programs: WN A-List, Alaska MVP
Posts: 47
I got a $300 LUV voucher in person at SLC few weeks back, then received a second $200 LUV voucher via email once I arrived. This was due to a MX diversion on SLC-OAK (we returned to SLC 20min after takeoff) which ultimately resulted in a four-hour delay. I think the going rate is $50 an hour for MX delays. Hope they get their act together soon...