SWA Web site problem? Help!

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Old Feb 16, 19, 10:01 am
  #1  
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Join Date: Oct 1999
Location: IL & AZ
Programs: AA Lifetime Plat, WN CP, Latin Pass Bonus
Posts: 3,647
SWA Web site problem? Help!

For the past two days whenever I go to the My Account section (after logging in ok), all the sub tabs such as Snapshot, Manage Accounts, My Trips works fine.
But when I click on Recent Activity to see my RR account activity, I get "Well, this is awkward" and call SWA representative. (I did and no help). Error code SW9999992.

the rest of the Web site seems to work fine. Just trying to see postings for "points earned and used" over the past few weeks.

Am I doing something wrong. I did try a different browser and no difference. Thanks
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Old Feb 16, 19, 12:21 pm
  #2  
 
Join Date: Jul 2016
Location: Dallas, TX
Programs: WN A-List Pref, Hilton Diamond, Marriott Gold, IHG Plat
Posts: 451
It's been a while since this was noted, but it likely has something to do with some part of your profile missing:

Error SW9999992 on new Rapid Rewards My Account Snapshot
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Old Feb 16, 19, 4:34 pm
  #3  
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Originally Posted by roundtree View Post
It's been a while since this was noted, but it likely has something to do with some part of your profile missing:

Error SW9999992 on new Rapid Rewards My Account Snapshot
Thanks. that is exact problem for me, but I checked both my and companions profile info and all looks correct. Companion activity detail comes up ok going thru her account. But when I log in and look for Activity, I still get error message. Not a bid deal as I had checked a week ago, but I cannot see detail of points used/earned. Of course, agents have no clue as to why. Guess I will have to wait a week and hope it clears up. thanks again for the link - don't know why WN cannot put in better explanations of the error.
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Old Feb 16, 19, 6:26 pm
  #4  
 
Join Date: Sep 2009
Location: HOU, IAH, CUN
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Posts: 42
I've had the same problem for the past 4 days.... The phone call was useless.
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Old Feb 17, 19, 6:53 am
  #5  
 
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
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Might be worth deleting and re entering each item you can in your profile. Worth a shot.
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Old Feb 18, 19, 11:02 am
  #6  
 
Join Date: Sep 2013
Location: Peoria
Programs: Southwest, Best Western Gold, La Quinta, Dollar
Posts: 651
I've been seeing the same message for the past couple weeks, at least. I can tell my points are posting, because the total keeps going up, but it isn't a warm and fuzzy feeling.
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Old Feb 18, 19, 12:09 pm
  #7  
 
Join Date: Nov 2011
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Started happening for me as well recently. First noticed it about a week ago.
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Old Feb 19, 19, 3:24 am
  #8  
 
Join Date: Jul 2013
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I've had the same issue for the past week. I will try the suggestion from No Stress Here and report back if it helps.
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Old Feb 20, 19, 8:06 am
  #9  
 
Join Date: Sep 2009
Location: HOU, IAH, CUN
Programs: WN A-List Preferred, CP, Marriott Gold
Posts: 42
Tried the suggestions above, but still get the Awkward screen. Tried different browsers... still no luck. It's been a week now.
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Old Feb 21, 19, 6:27 am
  #10  
 
Join Date: Sep 2013
Location: Peoria
Programs: Southwest, Best Western Gold, La Quinta, Dollar
Posts: 651
I hope the "Check In" at T-24 works for me in a few days.... That's one I probably can't test in advance.
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Old Feb 21, 19, 1:12 pm
  #11  
Company Representative - Southwest Airlines
 
Join Date: Nov 2007
Location: Dallas, TX
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Good Afternoon all. We have a known issue with displaying "Recent Activity" if your activity includes points earned from a hotel stay.
We are actively working on resolution - no need to delete and re-enter any information saved to your account.

I will report back when I have a date for the resolution.

Until then, if you need information on your point activity one of our Customer Support Representatives will be happy to assist you.

Thank you for your patience while we get this resolved.
ursine1, steved5480 and bobunf like this.
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Old Feb 21, 19, 3:26 pm
  #12  
 
Join Date: Aug 2014
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Originally Posted by SWAVictor View Post
Good Afternoon all. We have a known issue with displaying "Recent Activity" if your activity includes points earned from a hotel stay.
We are actively working on resolution - no need to delete and re-enter any information saved to your account.

I will report back when I have a date for the resolution.

Until then, if you need information on your point activity one of our Customer Support Representatives will be happy to assist you.

Thank you for your patience while we get this resolved.
And there ya go. Thanks Victor. (Putting Xanax back in the bottle).
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Old Feb 21, 19, 7:15 pm
  #13  
 
Join Date: Jan 2005
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Originally Posted by SWAVictor View Post
Good Afternoon all. We have a known issue with displaying "Recent Activity" if your activity includes points earned from a hotel stay.
We are actively working on resolution - no need to delete and re-enter any information saved to your account.

I will report back when I have a date for the resolution.

Until then, if you need information on your point activity one of our Customer Support Representatives will be happy to assist you.

Thank you for your patience while we get this resolved.
I cannot see my recent activity and I never have any hotel stays post to my WN account,so this issue must involve other issues as well.
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Old Feb 22, 19, 5:49 am
  #14  
 
Join Date: Sep 2013
Location: Peoria
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Originally Posted by SWAVictor View Post
.... if your activity includes points earned from a hotel stay.
Yes, yes it does. Thanks!
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Old Feb 23, 19, 10:28 pm
  #15  
 
Join Date: Aug 2014
Location: DAL
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My "Recent Activity" is back up on my account.
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