ryw

I do miss the getaway finder map too. Technically, if you're only interested in schedules and routes, you can use Google Flights searching with multiple airports and a filter to only show Southwest flights. Though of course if you want pricing, you'll need to compare on Southwest's site.

synergistic

I have used that to cobble together long routes for status runs, and it does work well. But my typical use for the getaway finder was cheap trip possibilities, and I miss it terribly.

synergistic

Double post

Peoriaman1

On the other hand.... using the Los Angeles example from the original post... One of my regular destinations is ONT, partly because its much closer to where I want to be, and partly because its always cheaper than LAX. Always, always. I've sort of assumed the price differential as due to the competition at LAX, or maybe they price LAX higher because they know the tourists will pay it, or else maybe I'm just better at playing the fare game and finding the cheap flights to ONT without looking harder at LAX? Whatever, it works for me.

Along the same lines, I was surprised how expensive my flight was to MSP, where there is a lot of competition.... Not that I cared; I was flying on points....

stvr

If you're indifferent between several NorCal airports and several SoCal airports, you need to make like 15 different searches. It's ridiculous.

m907

swaMark SWAVictor any chance this can be added?

SWAVictor

It's definitely something that is on our list of potential future enhancements.

lougord99

I bet it is way low down near the bottom of that list.

stvr

Not to beat a dead horse... but:

JetBlue: allows search by "SF area" and "LA area"
United: allows search by "SFO: All Airports" and "LAX: All Airports"
Delta: has a toggle "Include Nearby Airports"
American: has a toggle for "nearby airports"
Alaska: allows search by "Bay Area All Airports" and "LA All Airports" (This is the biggest direct competitor to you on these routes.)

...

Spirit: website suffers from same problem as Southwest.

Please consider indexing yourself to the non-Spirits in your industry!!

Anywhere on the road

Admittedly, I'm not really adding much to the thread. But, as an above poster stated, I really miss that getaway/fare map thingy. I booked many a ski trip using it as it allowed me to quickly, graphically compare DEN, ABQ, GEG, SLC, BOI, etc.

When it went away, I read somewhere (maybe here) that it was too much trouble for the IT guys to manage.

swaMark

Howdy All - Mark from Southwest here!

Wanted to let you know that we've recently activated an A/B test of Nearby Airport Shopping. Typically, I don't share the details of an A/B test that is in progress, but this change has already been noticed by a few outlets so wanted to keep you in the loop. Plus - it's been a common feature request over the years from our FlyerTalkers.

For the next few weeks, you may be randomly selected to use an early version of our new Nearby Airport Shopping feature. This may appear while shopping for a fare using our desktop website or mobile website. If you are randomly selected for the test, you will see new checkboxes near certain groups of airports. You can select the whole area, one airport, or a few. We will then include all of those results on one shopping page allowing you to easily shop across each market combination. Note: We may choose to adjust or suspend the test at any time while we observe how things are working.

Below is an example from our mobile website. It will be a a similar experience on our desktop website with one caveat, when doing a nearby airport search your outbound and return will split onto two screens vs one screen today on desktop. We had to make that change for this special type of a shop.



Nearby Airport Shopping Test


If the test proves successful, we could explore further improvements to improve the nearby airport shopping experience such as integrating all results into a single table or temporarily caching results as you open them. This first version proved effective with our panel of usability testers, and just enough for us to start to learn more with real world Customers. I'm excited to hear your thoughts too if you get selected for the test.

This test will run for a few weeks as we observe behavior and make sure this is hitting the mark to improve shopping ease. After that, we'll analyze the results and determine the best next steps.

I hope this helps you as you shop with us!

This improvement also follows a number of recent enhancements to your digital experience including:

• More Self-Service
  • Ability to split a booking while making a change to help you adjust trips with multiple passengers - coming soon to the cancel workflow too!
  • Ability to correct a first and middle name for trips that aren't yet linked to a RR number
  • Ability to cancel a single portion of a round trip while keeping the other portion unchanged
  • Ability to buy Upgraded Boarding on our app and websites. We also recently improved this flow with a visible timer to prevent frustrating time-outs during the purchase flow as we temporarily hold inventory during this flow.
  • Ability to add flight credits in desktop My Account which allows you to lookup and link a matching flight credit if you created them without adding your RR number before a cancel or change
• Improved Trip Communications
  • Improved messaging on your app trip card allowing us to provide more information about your trip - as an example, we used it this weekend when there were expected security line delays at AMA due to an equipment outage. We're also using this more and more for wide-scale weather related impacts to trips to help keep Customers best prepared.
  • Improved messaging to better prepare Customers for Daylight Savings Time changes and check-in impacts
  • Improved trip messaging to better prepare Customers for the busy Spring Break travel period
  • An improved Travel Advisory template which is now much more mobile friendly
• Making it easier to shop and find a great deal
  • The ability to quickly swap your origin and destination while shopping for flights in our app (a FlyerTalk request)
  • Revamped and mobile friendly route map
  • Eligible Customers now can be awarded with special Promo Codes directly in their account
  • An improved Southwest E-mail page which been updated to be much more mobile friendly
  • Revamped special offers section
• Improved Content
  • A revamped onboard Inflight Move Page which has been updated to make it easier to find great content
  • A revamped Inflight Experience page which better describes our onboard experience before you travel

Soon we will also launch the first phase of the new My Account which will bring mobile friendly versions of view Points Activity, Enroll in Promotions, Add/View Companion, and ways to Earn and Buy Points. We'll be adding that first as a new quick link in the mobile website and app, then will add more features and finally do full cutover later this year or early next year bringing all features of My Account to a mobile friendly experience. Look for a post on that soon.

As always, thanks so much for all of your support of Southwest!

With LUV,
Mark

djp98374

I discovered this on my iPad using safari a few days ago. It doesn’t work off a honlaptop.using chrome

if I use WAS , it just shows BWI, IAD, and DCA as three drop down menus.

if I use kayak or an other airline site I will just get a list of airline options thst I can filter and sort.

this isn’t that much of an improvement.

I still can’t do…...

I can do A-B-C and can do a B-C-D booking but can’t do A-B-C-D booking. Layover times around about 90 min each so easily doable if you aren’t checking bags. Other option…have a way I can book separately A-B-C and thrn link C-D and allow my bag to chevk thru

m907

It's nice to have the option, but it doesn't save much time since each route must be loaded independently.

figment7

I like that we are trying to make improvements, however one drawback I noticed is that because of the multi airport search, I can't just type DEN and tab over without actually selecting DEN in the pop up for multiple airports. If there is a work around please let me know. I don't do a lot of multi airport shopping but I do book my flights by just typing in airport codes and having to select specific airports, even if you select a market with no city pairs it still doesn't accept the typing unless you select the airport in the pop up. Just a thought.

dlaue

I agree with you. However, I recognize that many customers don't know the AITA three letter codes for their flight's origin/destination. So, it's one extra step in the booking process, which is certainly tolerable.