Kudos to IT Department (Improved Confirmation Email Format)
 

I just received confirmation on three upcoming flights and I am really pleased by the format of the emails. On one piece of paper, with duplex printing, I have all the essential information I need for my future flight plans. This is especially helpful to those of use that book far in advance to frequently visited destinations because if you change your plans, who doesn't, you have a simple record of the flight/payment information needed for future reuse. Of course it can also be stored electronically all in one place.
I know there has historically been considerable criticism about SW's IT capabilities but this time I think they really got it right, Credit is due when credit is really deserved.

​​​​​​Paper? 🤔

I almost always print out all my reservations before a trip. Those pieces of paper never run out of power or have technical difficulties.

I do the same but they do sometimes have technical problems. I've had a printed Boarding Pass fail to scan at TSA.

I, an IT (security) guy have not printed a paper anything in years. If I feel the need for paper I have the SW agent at the airport print me something.

From SWA website.

Are mobile boarding passes available for multiple passenger reservations?A logged in user who is on a multiple passenger reservation who is eligible can obtain their own mobile boarding pass within the Southwest app or on the Southwest mobile website. Non-logged in users on a multiple passenger reservation will need to visit a kiosk or print their passes on a desktop computer.

So if I travel with my 8 year old son he will need to print his boarding pass on paper (yes, paper). Kudos IT indeed.

I always print my BP to have as a back-up option to mobile. Have done this ever since i was travelling the day WN's computer systems all went down network-wide 3 years ago. Anyone with a printed BP was allowed to check-in, clear security and board without much issue. Anyone without a printed BP had to wait in long lines for agents to manually check-in, hand write BPs/checked luggage tags, and go through an ID check at boarding. I know, this is only really useful for .0001% of the time but it sure is nice to have in that kind of unexpected situation.

I will print one every time from now on due to this. Thank you. :eek:

I completely disagree with the OP.
I always print my information and keep all trips paperclipped together with flight, hotel, car etc. together. Up until about 10 months ago you could have all your important flight information on 1 piece of paper without duplex printing ( who wants to go through the hassles of duplex printing at home???). Now, I must keep 2 pieces of paper to track my WN flights.

Color me a Luddite.

... ummmmm? Hell, at home I'm the one buying the paper, I can't imagine who wouldn't do it (and what "hassle"?!)

I guess hassle is the wrong word. I didn't know you could print on both sides without reloading the paper until you made this post and I googled it and tried it.

Thank you.

You can even more so call me a Luddite.

Lucky ! You must have a duplex printer then, usually a D in the model name. Most cheap printer do not.