What and When Exactly Happen in WN's Internal System When You No Show a WGA Fare Res
#1
Original Poster
Join Date: Oct 1999
Location: BOS
Programs: JetBlue Mosaic, WN A List Preferred, Hyatt Globalest, Hilton Diamond, Marriott Platinum, IHG Spire
Posts: 3,962
What and When Exactly Happen in WN's Internal System When You No Show a WGA Fare Res
I'm curious exactly when it happens and what happens in WN's internal computer system, when you no show a WGA fare? And who is authorized to reverse a no show?
I imagine that their system may have some sort of logic to accommodate the 2 hour flat tire rule? In other words, is there a sort of grace period in time before the system voids out the funds associated witha no show WGA ticket? If so, how long is this grace period?
And if the system does void out the funds through some sort of business rule automation workflow, , can any CSA, any CSS, or only the WN internal ATO help desk (Source of support," go in to the system and un-void the ticket to put it back in an open status if you will so that the customer may be reaccommodated on a later flight?
I imagine that their system may have some sort of logic to accommodate the 2 hour flat tire rule? In other words, is there a sort of grace period in time before the system voids out the funds associated witha no show WGA ticket? If so, how long is this grace period?
And if the system does void out the funds through some sort of business rule automation workflow, , can any CSA, any CSS, or only the WN internal ATO help desk (Source of support," go in to the system and un-void the ticket to put it back in an open status if you will so that the customer may be reaccommodated on a later flight?
#2
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR, Covid-19
Posts: 4,237
HOWEVER, a month ago I'd forgotten to cancel a $39 fare and got an E-mail two hours to the minute telling me I'd No-Showed and my funds were forfeit. I didn't try using it right afterwards to verify, due to the price and my not being near my tablet at the time.
#6
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR, Covid-19
Posts: 4,237
#7
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 13,874
#8
Join Date: Oct 2001
Programs: LTP, PP
Posts: 7,969
Is the BP given easily or is there a lot of keyboard pounding or phone calling?
It would be nice to know if the customer could use it online within the 2 hour window, you blew it Kenny!

#9
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy Tit Forever, AmEx Plat, National EE, WN CP, CLEAR, Covid-19
Posts: 4,237
I spec-buy flights all the time; I would know for sure Monday as I'm pretty sure I'm going to stay another day, but that WGA is fairly expensive and I wouldn't want to risk it. Next time there's another $29/$39 fare sale I'll do it then (and I'd be highly surprised if the King of Sale Fares @nsx doesn't already have a datapoint on this).
Hold, please!
Hold, please!
#10
Moderator: Southwest Airlines
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, United Club ex-Lifetime Member
Posts: 19,926
Years ago (before the funds confiscation policy and before A-list priority for standby) I once missed a flight by 4 hours. The gate agent put me on standby with no pleading for an exception necessary. This is the routine level of service from Southwest. On any other airline, it would be remarkable.