Can gate agents use kick tail tickets?
Oct 22, 2018, 3:51 pm
#2
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
I'm not 100% certain what you are asking, but, Kick Tails are an employee focused rewards program. When an Employee is awarded a Kick Tail they 1. get the acknowledgement of a job well done, and 2. can use that Kick Tail to enter a drawing for cash and prizes.
The program is open to all Employees.
The program is open to all Employees.
Last edited by SWAVictor; Oct 22, 2018 at 3:52 pm Reason: corrected typo
Oct 22, 2018, 3:57 pm
#3
Original Poster
Join Date: Feb 2016
Location: San Diego, CA
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I'm not 100% certain what you are asking, but, Kick Tails are an employee focused rewards program. When an Employee is awarded a Kick Tail they 1. get the acknowledgement of a job well done, and 2. can use that Kick Tail to enter a drawing for cash and prizes.
The program is open to all Employees.
The program is open to all Employees.
Oct 23, 2018, 6:38 am
#5
Join Date: Jun 2018
Location: Nevada Ohio Florida
Programs: WN A+, CP, HH Diamond, National EE
Posts: 44
How does a customer go about receiving the kick tail tix to hand out? I received a set of 10 one time about 3 years ago. Do I just need to ask for them? Who would I ask? Thanks.
Oct 23, 2018, 11:06 am
#7
Join Date: Dec 2006
Location: SNA
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Oct 23, 2018, 11:12 am
#8
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I got a batch just after requalifying for A-list. They came with the blue plastic RR card.
Oct 23, 2018, 11:12 am
#9
Join Date: Dec 2006
Location: SNA
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I tend to use them as "super drink coupons" on long flights; if I've been the recipient of an FA's generosity I'll give them one as we're deplaning, or if I'm (running) out of them I'll offer one at the beginning ("I've heard these work, too?").
They love it when I call 'em "Kick-Asses", BTW
Oct 23, 2018, 11:13 am
#10
Original Poster
Join Date: Feb 2016
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Oct 23, 2018, 11:16 am
#11
Join Date: Jun 2005
Location: Las Vegas
Programs: SW Comp Pass, Lft Gold AA, Lft DIA HHONORS, National Exec Elite
Posts: 232
I gave one to a gate agent once based on her assistance on getting me onto an earlier flight home after a routing snafu. Based on her reaction to it, I would guess that they must have some real value internally.
Oct 23, 2018, 11:20 am
#12
Original Poster
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Mostly, I suspect that this communicates recognition/appreciation for a job that is often under-appreciated.
Oct 23, 2018, 11:20 am
#13
Join Date: Dec 2006
Location: SNA
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FWIW, one FA (after getting one as a "Super Drink Coupon") seemed to imply that "something had changed" recently (as of 07/18), though.
Oct 23, 2018, 4:37 pm
#14
Company Representative - Southwest Airlines
Join Date: Nov 2007
Location: Dallas, TX
Programs: Rapid Rewards, IHG/Kimpton, Bonvoy, AA/oneworld, British Airways
Posts: 798
Good Afternoon All - sorry for the delay, for most of the day our firewall decided I couldn't access Flyertalk.
Kick Tails are distributed to A-List and A-List preferred Customers at qualification/requal. I know that additional Kick Tails can be requested, and I saw the "how" yesterday when originally responding and cannot find it at this moment.
Will follow up when I have the have info (firewall permitting)
The value to an Employee varies by Employee, as with all things some Employees will appreciate them more than others.
As suggested by kennycrudup, Customer contact Employees may receive them more frequently than a Headquarters Employee like myself - although we can award them to each other internally as well.
Also, it is an opt-in program, as there are tax implications for any prizes won - so some Employees may choose not to opt-in to the drawings and as such might be less appreciative, although, it still serves as a "job well done" so I would never shy away from giving one.
They do go on our record as a commendation, they do count as entry into monthly and yearly cash and prize drawings(if opted in), and they do communicate recognition!
Kick Tails are distributed to A-List and A-List preferred Customers at qualification/requal. I know that additional Kick Tails can be requested, and I saw the "how" yesterday when originally responding and cannot find it at this moment.
Will follow up when I have the have info (firewall permitting)
The value to an Employee varies by Employee, as with all things some Employees will appreciate them more than others.
As suggested by kennycrudup, Customer contact Employees may receive them more frequently than a Headquarters Employee like myself - although we can award them to each other internally as well.
Also, it is an opt-in program, as there are tax implications for any prizes won - so some Employees may choose not to opt-in to the drawings and as such might be less appreciative, although, it still serves as a "job well done" so I would never shy away from giving one.
They do go on our record as a commendation, they do count as entry into monthly and yearly cash and prize drawings(if opted in), and they do communicate recognition!
Oct 24, 2018, 6:06 am
#15
Join Date: Jun 2018
Location: Nevada Ohio Florida
Programs: WN A+, CP, HH Diamond, National EE
Posts: 44
Good Afternoon All - sorry for the delay, for most of the day our firewall decided I couldn't access Flyertalk.
Kick Tails are distributed to A-List and A-List preferred Customers at qualification/requal. I know that additional Kick Tails can be requested, and I saw the "how" yesterday when originally responding and cannot find it at this moment.
Will follow up when I have the have info (firewall permitting)
Kick Tails are distributed to A-List and A-List preferred Customers at qualification/requal. I know that additional Kick Tails can be requested, and I saw the "how" yesterday when originally responding and cannot find it at this moment.
Will follow up when I have the have info (firewall permitting)