seat saving
#91
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
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#93
Formerly known as billinaz
Join Date: Oct 2003
Location: Goodyear,AZ for now then FL Spacecoast
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Posts: 1,145
#94
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,265
Another thing commonly posted is that if passengers really don't like {name your favorite carrier} they wouldn't fly it so much.
#95
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,238
I did. It's kind of irrelevant for both polls as they are asking leading questions.
It's not so much that it's commonly heard as it is a fact of doing business in many large companies. Generally as a percentage, more unhappy customers out of all unhappy customers complain, than do happy customers out of all happy customers give compliments.
WN is boarding over 11 million passengers a month. Even if 100,000 per day were affected by seat saving and 46% complained (percentage from the poll), that's about 0.1% of passengers. And the odds are that there aren't 100,000 per day. WN customer satisfaction does fluctuate but it's been it's highest in the last almost 30 years during the EBCI period. The time period when seat saving is most likely to have occurred.
WN is boarding over 11 million passengers a month. Even if 100,000 per day were affected by seat saving and 46% complained (percentage from the poll), that's about 0.1% of passengers. And the odds are that there aren't 100,000 per day. WN customer satisfaction does fluctuate but it's been it's highest in the last almost 30 years during the EBCI period. The time period when seat saving is most likely to have occurred.
#96
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,492
To repeat, the poll didn't mention seat saving. It asked about annoyances flying Southwest, and nearly half of respondents said that open seating was their biggest.
If it were a transparent hit - more than an annoyance - testimonials and focus-tested ads would almost certainly follow.
I'm largely unaffected by seat savers, sitting as I do in the rear of the plane. But the injured and peeved in the debate are dismissed at actual peril.
If it were a transparent hit - more than an annoyance - testimonials and focus-tested ads would almost certainly follow.
I'm largely unaffected by seat savers, sitting as I do in the rear of the plane. But the injured and peeved in the debate are dismissed at actual peril.
#97
Suspended
Join Date: Nov 2015
Posts: 1,808
Even if we assume that the number of seat saving complaints is a small percentage of the number of people who know they have been affected by a seat saver, the number affected is still statistically minimal compared to the number of enplanements.
It's not much of a stretch then to say that most people aren't affected.
Even the poll that was just posted provides some indication of this. The poll is skewed because it is only asking about complaints so people who don't have one of those complaints aren't likely to respond. It also presents the seat saving question as the first question. However, taking the numbers as meaningful, less than half of customer complaints are about seat saving and that's only based on the few complaints offered.
But if you then assume that 50% of all complaints are about seat saving (which the odds are that it isn't that high) that's still a very small number compared to the number of enplanements.
It's not much of a stretch then to say that most people aren't affected.
Even the poll that was just posted provides some indication of this. The poll is skewed because it is only asking about complaints so people who don't have one of those complaints aren't likely to respond. It also presents the seat saving question as the first question. However, taking the numbers as meaningful, less than half of customer complaints are about seat saving and that's only based on the few complaints offered.
But if you then assume that 50% of all complaints are about seat saving (which the odds are that it isn't that high) that's still a very small number compared to the number of enplanements.
#99
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,238
Following that logic, we needn't do anything about murder either. According the the WHO, approximately 325, 000 known murders took place worldwide in 2012. This is only the known ones of course, we can imagine that say, another 100k of them are as yet unknown/undiscovered/still considered missing persons/misinterpreted deaths. Sounds horrible. Of course, in a world of 7.4 billion, the amount of us murdered is somewhere under 0.3%
This has already been brought up in this thread. You can't compare murder to seat saving and it most certainly doesn't follow my logic. In logic terms you've used a false comparison.
#101
Join Date: May 2005
Location: PHX
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#102
Suspended
Join Date: Nov 2015
Posts: 1,808
"How to tell when someone has nothing left to defend their point" by Proudelitist. Soon to be a best seller.
This has already been brought up in this thread. You can't compare murder to seat saving and it most certainly doesn't follow my logic. In logic terms you've used a false comparison.
This has already been brought up in this thread. You can't compare murder to seat saving and it most certainly doesn't follow my logic. In logic terms you've used a false comparison.
#103
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,691
I reckon because most people value life more than minor irritants and inconveniences that are quickly gotten over (for most)?
#105
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,957
The evidence here suggest[s] otherwise
BTW, the "Law of Unintended Consequences" strikes again- there's a gallon-sized Ziploc in my laptop bag half-full of mixed nuts and peanuts (and only resist the urge to P-Touch "BerenErchamion" onto the bag only 'cause nobody would ever get the joke); if the goal was to reduce or eliminate the number of peanuts on the planes* they hadn't succeeded, as I'm not the only one bringing their own now, and in much larger sizes than the original bags.
* - I still say this was 'cause someone sued 'em, and/or they just did the math and didn't want to be a litigation target