Points Stolen
Oct 4, 2018, 8:47 pm
#46
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
WN security is just fine. We do not need extra login, verification, etc etc.
These issues seem to be very rare and just not an issue.
These issues seem to be very rare and just not an issue.
Oct 13, 2018, 9:16 am
#47
Original Poster
Join Date: Oct 2018
Posts: 7
Just as an update. It took them the entire 10 days to put the points back in the account. I finally did get to speak with someone who did say they flagged the transactions after it was completed but could not stop the points from coming out of the account since it was a third part company pulling the points. Also the transaction was for an item that is no longer available. So the answer to my question of protecting my account was just change your password.
Oct 13, 2018, 12:16 pm
#48
Join Date: Mar 2011
Posts: 6,286
Most importantly, don't use the same password for multiple accounts. What happens is: There's a breach somewhere, someone buys a list of names/emails/passwords, and then runs software that looks for other accounts it can gain access to.
Oct 13, 2018, 11:51 pm
#49
Join Date: Jul 2012
Posts: 205
This is exactly it. No one is brute force hacking SW accounts. The most common "hack" is by a user getting phished or reusing passwords between sites.
Oct 15, 2018, 4:36 am
#50
Join Date: Oct 2003
Location: Traveling the World
Posts: 6,072
What happens if you needed to book a flight using your stolen points for a saver award that may go away? Would Southwest give you points to cover and book the award or adjust the points 10 days from now back to the lower point value displaying today?
Damn hackers lets put them in Transfarency prison!
Damn hackers lets put them in Transfarency prison!