Points Stolen
#31
Original Member
Join Date: May 1998
Location: Las Vegas, Nevada
Programs: United, Hilton
Posts: 691
I wonder how they can support a policy of not replacing stolen points and also allow awards to be sent to a third party address? You would think that they would just automatically send the awards to the address on file and it would be the account holder who is responsible for sending to whomever they want. Just seems to make more sense overall.
#32
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,454
I wonder how they can support a policy of not replacing stolen points and also allow awards to be sent to a third party address? You would think that they would just automatically send the awards to the address on file and it would be the account holder who is responsible for sending to whomever they want. Just seems to make more sense overall.
#33
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,164
Dont companies that manage retirement plans generally require things to go to the address of record? Vanguard sure does with my wifes account.
#34
Original Member
Join Date: May 1998
Location: Las Vegas, Nevada
Programs: United, Hilton
Posts: 691
Hope that helps explain what I wrote.
#35
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,066
I wonder how they can support a policy of not replacing stolen points and also allow awards to be sent to a third party address? You would think that they would just automatically send the awards to the address on file and it would be the account holder who is responsible for sending to whomever they want. Just seems to make more sense overall.
#37
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,454
Actually, my bank allows me to send money to a third party with exactly the same verification that Southwest uses - login name and password.
#38
Join Date: Jul 2012
Posts: 203
#39
Join Date: Feb 2014
Posts: 921
Never once has anyone mentioned this as an issue when logging onto Southwest. Why haven't you ever brought it up before as a worry regarding Southwest if it's the 'least they could do'?
#40
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,164
#41
Join Date: Jun 2000
Location: AUS
Programs: DL Flying Colonel
Posts: 4,023
It would appear South West does not take web security seriously. Just like one of my bank accounts that would not let me use anything other than numbers or letters in a password until recently. Seems as if WN may have been negligent in the left of your miles. If WN took security seriously, they would have multiple steps to redeem miles that involves at least a combination of email, www, phone and so forth....
#43
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,454
It would appear South West does not take web security seriously. Just like one of my bank accounts that would not let me use anything other than numbers or letters in a password until recently. Seems as if WN may have been negligent in the left of your miles. If WN took security seriously, they would have multiple steps to redeem miles that involves at least a combination of email, www, phone and so forth....
The problem is that us customers would cry out foul if we had to do half of what you suggest to redeem miles.
In my opinion, we willingly give up true security for ease of use. And I am one of those people.
#44
Original Member
Join Date: May 1998
Location: Las Vegas, Nevada
Programs: United, Hilton
Posts: 691
Ok, fine. You use a unsecure bank. Just great, good for you.
Ally uses Zelle which not only has 2 step authentication but also a 60 day notification of fraudulent activity to get your money back.
My POINT is that it is not good business to allow transfers or purchases using miles with simple password access and no guarantee of refund if fraudulent.
Ally uses Zelle which not only has 2 step authentication but also a 60 day notification of fraudulent activity to get your money back.
My POINT is that it is not good business to allow transfers or purchases using miles with simple password access and no guarantee of refund if fraudulent.
#45
Join Date: Oct 2005
Location: ORD, MDW or MKE
Programs: American and Southwest. Hilton and Marriott hotels primarily.
Posts: 6,454
Ok, fine. You use a unsecure bank. Just great, good for you.
Ally uses Zelle which not only has 2 step authentication but also a 60 day notification of fraudulent activity to get your money back.
My POINT is that it is not good business to allow transfers or purchases using miles with simple password access and no guarantee of refund if fraudulent.
Ally uses Zelle which not only has 2 step authentication but also a 60 day notification of fraudulent activity to get your money back.
My POINT is that it is not good business to allow transfers or purchases using miles with simple password access and no guarantee of refund if fraudulent.