Changes to emotional support animal policies effective 9/17/18
#1
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Join Date: Jul 2010
Posts: 62
Changes to emotional support animal policies effective 9/17/18
From Southwest.com:
Effective for travel beginning September 17, 2018, Southwest is changing our policies for accepting emotional support animals (ESAs) on our flights. A Customer must still comply with all documentation requirements set forth by federal regulations. Additionally, Southwest is implementing the following changes:
https://www.southwest.com/html/custo...ities-pol.html
Furthermore, the following changes are being made to in regard to trained service animals:
Effective for travel beginning September 17, 2018, Southwest is making changes to our existing policies for accommodating Customers with disabilities who seek to travel with a fully trained service animal in the cabin. Customers with disabilities seeking to travel with a trained service animal must still provide credible verbal assurance that the animal is a trained service animal. Additionally, note the following changes to our policy:
https://www.southwest.com/html/custo...ities-pol.html
Effective for travel beginning September 17, 2018, Southwest is changing our policies for accepting emotional support animals (ESAs) on our flights. A Customer must still comply with all documentation requirements set forth by federal regulations. Additionally, Southwest is implementing the following changes:
- The ESA must be either a dog or a cat.
- Each Customer may bring only one ESA on the flight.
- The ESA must be in a carrier that can be stowed under the seat in front of the Customer or on a leash at all times while in the airport and onboard the aircraft.
https://www.southwest.com/html/custo...ities-pol.html
Furthermore, the following changes are being made to in regard to trained service animals:
Effective for travel beginning September 17, 2018, Southwest is making changes to our existing policies for accommodating Customers with disabilities who seek to travel with a fully trained service animal in the cabin. Customers with disabilities seeking to travel with a trained service animal must still provide credible verbal assurance that the animal is a trained service animal. Additionally, note the following changes to our policy:
- Southwest will only accept the following species of animals in our cabin as trained service animals – dogs, cats and miniature horses.
- Southwest will accept fully trained psychiatric service animals as trained service animals
https://www.southwest.com/html/custo...ities-pol.html
Last edited by flight1352; Aug 13, 2018 at 3:49 pm Reason: Additional informational
#5
Join Date: Sep 2011
Location: IAH
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Posts: 527
I believe peanut allergies trump pretzel allergies in regards to dog service animals but not dog ESA's. It's the opposite for miniature horses naturally. One caveat, if the pretzel allergy of the traveler with an ESA exhibits or claims (falsely or otherwise) an exacerbated emotional condition associated with the pretzel allergy, pretzel will then trump peanut for all sevice animals and most, but not all, breeds of dog and cat as ESAs.
#6
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#9
Join Date: Jul 2013
Posts: 5,813
The Americans with Disabilities Act recognizes only dogs and miniature horses. Why that is seems obscure. The reasons given are usually horses live longer and some Muslims consider dogs unclean, although that seems more a cultural thing than a religious one.
Who figured out how to train cats?
Who figured out how to train cats?
Last edited by rsteinmetz70112; Aug 15, 2018 at 7:41 am
#12
Join Date: Nov 2010
Location: Baltimore, MD USA
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It's on USAToday's home page:
https://www.usatoday.com/story/trave...als/986458002/
https://www.usatoday.com/story/trave...als/986458002/
#13
Join Date: Nov 2012
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I hope this empowers GAs to require presentation of documentation prior to boarding. The current status is most people are taking their pets aboard without a carrier, without documentation and without paying the pet fees.
#14
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We find it highly offensive that Southwest is suggesting that cats can ever be fully trained. That's soooo beneath us.
Sincerely,
Cats
Sincerely,
Cats
#15
Join Date: Mar 2011
Posts: 6,286
Carriers cannot require documentation for Service Animals. But this statement would seem to suggest that Southwest will increase efforts in validating them. It's a tricky area. I guess we'll see.