A-List Expedited Phone Service
Aug 12, 2018, 1:54 am
#1
Original Poster
Join Date: Sep 2013
Location: Phoenix, AZ
Programs: Southwest A-list & Companion Pass, Enterprise, Hilton, Wyndham, etc
Posts: 225
A-List Expedited Phone Service
Saturday, August 11, I called Southwest three times in the early and late evening using the A-List Expedited Service Phone number and hitting the appropriate keys - 1 and 1. Each time I waited 10 to 15 minutes before giving up. I called again around 1 AM on Sunday, the 12th. While waiting on hold for about five minutes, my wife suggested calling the non-expedited number, which I did on another line. An agent picked up very quickly; I completed my business with her and went back to the "expedited" line. Still on hold.
One less reason to get A-List. Admittedly minor, but really, quite annoying.
One less reason to get A-List. Admittedly minor, but really, quite annoying.
Aug 12, 2018, 10:43 am
#3
Join Date: Dec 2012
Location: SoCal
Posts: 123
Saturday, August 11, I called Southwest three times in the early and late evening using the A-List Expedited Service Phone number and hitting the appropriate keys - 1 and 1. Each time I waited 10 to 15 minutes before giving up. I called again around 1 AM on Sunday, the 12th. While waiting on hold for about five minutes, my wife suggested calling the non-expedited number, which I did on another line. An agent picked up very quickly; I completed my business with her and went back to the "expedited" line. Still on hold.
One less reason to get A-List. Admittedly minor, but really, quite annoying.
One less reason to get A-List. Admittedly minor, but really, quite annoying.
Aug 12, 2018, 2:00 pm
#4
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Saturday, August 11, I called Southwest three times in the early and late evening using the A-List Expedited Service Phone number and hitting the appropriate keys - 1 and 1. Each time I waited 10 to 15 minutes before giving up. I called again around 1 AM on Sunday, the 12th. While waiting on hold for about five minutes, my wife suggested calling the non-expedited number, which I did on another line. An agent picked up very quickly; I completed my business with her and went back to the "expedited" line. Still on hold.
One less reason to get A-List. Admittedly minor, but really, quite annoying.
One less reason to get A-List. Admittedly minor, but really, quite annoying.
Same thing happened to me. Usually wait under two mins, Yesterday gave up holding at 15 mins.
Aug 12, 2018, 8:50 pm
#6
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,966
Aug 13, 2018, 11:28 am
#7
Join Date: Mar 2011
Posts: 6,286
It's not just you. People have been complaining about the A-List line on social media sporadically for the past week or so. The regular lines have often had very long hold times lately, likely due to the recent weather events and related advisories, one suspects this has spilled over to the A-List line.
Aug 19, 2018, 4:15 pm
#9
Original Poster
Join Date: Sep 2013
Location: Phoenix, AZ
Programs: Southwest A-list & Companion Pass, Enterprise, Hilton, Wyndham, etc
Posts: 225
On Sunday, August 19 at 3 PM I placed two simultaneous calls to Southwest, one on the A-List expedited line, the other on the regular line. A-List advised me that the wait time was five minutes. Regular line answered immediately after the hazardous materials spiel. I finished my business on the regular line, went back to the A-List line, and was still on hold.
This is an on-going glitch: the A-List expedited line takes longer than the regular line.
This is an on-going glitch: the A-List expedited line takes longer than the regular line.
Last edited by bobunf; Aug 19, 2018 at 7:57 pm