A-List Expedited Phone Service

Old Aug 12, 18, 1:54 am
  #1  
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Join Date: Sep 2013
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A-List Expedited Phone Service

Saturday, August 11, I called Southwest three times in the early and late evening using the A-List Expedited Service Phone number and hitting the appropriate keys - 1 and 1. Each time I waited 10 to 15 minutes before giving up. I called again around 1 AM on Sunday, the 12th. While waiting on hold for about five minutes, my wife suggested calling the non-expedited number, which I did on another line. An agent picked up very quickly; I completed my business with her and went back to the "expedited" line. Still on hold.

One less reason to get A-List. Admittedly minor, but really, quite annoying.
bobunf is offline  
Old Aug 12, 18, 7:43 am
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I always call the regular number, key in my birth date, and get a rep quickly. On Friday I got one instantly.
dmbolp is offline  
Old Aug 12, 18, 10:43 am
  #3  
 
Join Date: Dec 2012
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Originally Posted by bobunf View Post
Saturday, August 11, I called Southwest three times in the early and late evening using the A-List Expedited Service Phone number and hitting the appropriate keys - 1 and 1. Each time I waited 10 to 15 minutes before giving up. I called again around 1 AM on Sunday, the 12th. While waiting on hold for about five minutes, my wife suggested calling the non-expedited number, which I did on another line. An agent picked up very quickly; I completed my business with her and went back to the "expedited" line. Still on hold.

One less reason to get A-List. Admittedly minor, but really, quite annoying.
I've always had great service calling the dedicated line. Maybe a glitch on your call. I also like the upgrades they made to the phone app. It recognizes your upcoming flight and auto populates your conformation # and at t-24 it changes to check in.
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Old Aug 12, 18, 2:00 pm
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Originally Posted by bobunf View Post
Saturday, August 11, I called Southwest three times in the early and late evening using the A-List Expedited Service Phone number and hitting the appropriate keys - 1 and 1. Each time I waited 10 to 15 minutes before giving up. I called again around 1 AM on Sunday, the 12th. While waiting on hold for about five minutes, my wife suggested calling the non-expedited number, which I did on another line. An agent picked up very quickly; I completed my business with her and went back to the "expedited" line. Still on hold.

One less reason to get A-List. Admittedly minor, but really, quite annoying.

Same thing happened to me. Usually wait under two mins, Yesterday gave up holding at 15 mins.
Mr. Vker is offline  
Old Aug 12, 18, 5:11 pm
  #5  
 
Join Date: Jul 2012
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People sure love complaining about minor inconveniences on here.
kennycrudup and steved5480 like this.
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Old Aug 12, 18, 8:50 pm
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Originally Posted by camaross View Post
People sure love complaining about minor inconveniences on here.
True ... and speaking of:

Originally Posted by bobunf View Post
One less reason to get A-List.
"fewer"
kennycrudup is offline  
Old Aug 13, 18, 11:28 am
  #7  
 
Join Date: Mar 2011
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It's not just you. People have been complaining about the A-List line on social media sporadically for the past week or so. The regular lines have often had very long hold times lately, likely due to the recent weather events and related advisories, one suspects this has spilled over to the A-List line.
ursine1 is offline  
Old Aug 13, 18, 1:11 pm
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Join Date: Aug 2018
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I've had to wait for over 20 mins before getting someone.
bocasva is offline  
Old Aug 19, 18, 4:15 pm
  #9  
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Join Date: Sep 2013
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On Sunday, August 19 at 3 PM I placed two simultaneous calls to Southwest, one on the A-List expedited line, the other on the regular line. A-List advised me that the wait time was five minutes. Regular line answered immediately after the hazardous materials spiel. I finished my business on the regular line, went back to the A-List line, and was still on hold.

This is an on-going glitch: the A-List expedited line takes longer than the regular line.

Last edited by bobunf; Aug 19, 18 at 7:57 pm
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