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Agent hung up on me for using F word during IRROPS rebook call!!!

Agent hung up on me for using F word during IRROPS rebook call!!!

Old Jul 23, 18, 12:36 pm
  #1  
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Agent hung up on me for using F word during IRROPS rebook call!!!

Flight canceled and I’m trying to rebook. 25 minutes wait on hold. Agent says to rebook us in next available flight there is a change in fare (more $$$). I say “how the F can there be a price increase if you canceled my flight???”

she hangs up because of foul language!!!!

I’m sorry if some religious nut or whatever doesn’t like the F word but I’m upset and this makes my situation worse
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Old Jul 23, 18, 12:40 pm
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Originally Posted by DCAAA View Post
Flight canceled and I’m trying to rebook. 25 minutes wait on hold. Agent says to rebook us in next available flight there is a change in fare (more $$$). I say “how the F can there be a price increase if you canceled my flight???”

she hangs up because of foul language!!!!

I’m sorry if some religious nut or whatever doesn’t like the F word but I’m upset and this makes my situation worse
HUACA is all you got. It was kind of prissy on the agent's part, but what you gonna do? We're in a time and place where lots of people feel the absolute need to correct and punish other people's shortcomings, instead of just conducting business with them.
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Old Jul 23, 18, 1:02 pm
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What was the “emergency”? A little overreacting much?
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Last edited by NextTrip; Jul 23, 18 at 1:07 pm
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Old Jul 23, 18, 1:02 pm
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I'm not a "religious nut", but I would have done the same.

Next time, try treating them with a little respect. They're just doing their job. How would you feel if someone came to McDonalds and started cursing at you if the price of a big mac went up?
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Old Jul 23, 18, 1:04 pm
  #5  
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With my friends and family I cuss like a sailor, but never EVER in a business-related situation.

No upside, lots of downside.
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Old Jul 23, 18, 1:16 pm
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On your next flight, try talking to the GA or FA like that and see where it gets you.
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Old Jul 23, 18, 1:40 pm
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Originally Posted by NextTrip View Post
What was the “emergency”? A little overreacting much?
Obviously from the same school of thought as the "worst flight ever".
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Old Jul 23, 18, 1:49 pm
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At my local casino, if you cuss at a table game, you get one warning. Do it again and you go bu-bye. Come back tomorrow without the potty mouth.

Foul language is inappropriate with strangers.
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Old Jul 23, 18, 1:54 pm
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I would not want to work for a company that didn't let me hang up on anyone swearing at me.
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Old Jul 23, 18, 2:13 pm
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Originally Posted by camaross View Post
I'm not a "religious nut", but I would have done the same.

Next time, try treating them with a little respect. They're just doing their job. How would you feel if someone came to McDonalds and started cursing at you if the price of a big mac went up?

Just curious... How is this "doing their job"????? You kind of glossed over the fact that Southwest Cancelled the flight and then tried to make them pay extra... CLEARLY they WERE NOT DOING THEIR JOB.... As to the second issue with cussing... I have worked in a call center before.. (Gateway computers back in 2001-2004). You NEVER hang up on someone for 1 curse word... You give them a warning first... you say "sir/mam, I understand you are frustrated and I want to help resolve your issue, but if CONTINUE to curse, I will have to terminate the call.." that again is standard practice!! So, the agent failed to provide the correct info and failed at handling the call correctly...
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Old Jul 23, 18, 2:35 pm
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I don’t swear in dealings with airlines. Ever.

It’ll get ya nowhere anyone wants to go. Quickly.

Sorry, s/he probably interacts with many cancelled flights per day.

Lack of planning on your part doesn’t constitute an emergency on the airline’s part. Many Flyertalk users know to plan backups so when stuff goes sideways, there’s a Plan B/C/D/E/F version 1, 2, 3 etc et al.

Happy Landings!
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Old Jul 23, 18, 3:11 pm
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Originally Posted by RoyalFlush View Post
I don’t swear in dealings with airlines. Ever.

It’ll get ya nowhere anyone wants to go. Quickly.

Sorry, s/he probably interacts with many cancelled flights per day.

Lack of planning on your part doesn’t constitute an emergency on the airline’s part. Many Flyertalk users know to plan backups so when stuff goes sideways, there’s a Plan B/C/D/E/F version 1, 2, 3 etc et al.

Happy Landings!
Wow, thats some victim blaming. Should all airline passengers, when booking flights, also pre-emptively develop backup plans?
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Old Jul 23, 18, 3:20 pm
  #13  
 
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Yeah, I've gotta pile on here ... "more flies with honey", dude- but I'm really surprised OP expects sympathy
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Old Jul 23, 18, 3:24 pm
  #14  
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Originally Posted by NeedstoFly View Post
Wow, thats some victim blaming. Should all airline passengers, when booking flights, also pre-emptively develop backup plans?
Given how often air travel problems happen (delays, misconnections, mishandled baggage, etc.), perhaps all airline passengers should develop backup plans, but it may be unreasonable to expect most non-expert airline passengers to do so effectively.
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Old Jul 23, 18, 3:25 pm
  #15  
 
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Yeah, I would have hung up on you too.

You would have probably been on here pitching a fit if she used the F bomb on you, right?

In fact, there are several threads of 'outrage' because some customer service agent got even a little snippy.

She's not the one that wants to fly today. Now you know.
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