Agent hung up on me for using F word during IRROPS rebook call!!!
Jul 23, 2018, 12:36 pm
#1
Original Poster
Join Date: Jan 2014
Posts: 145
Agent hung up on me for using F word during IRROPS rebook call!!!
Flight canceled and I’m trying to rebook. 25 minutes wait on hold. Agent says to rebook us in next available flight there is a change in fare (more $$$). I say “how the F can there be a price increase if you canceled my flight???”
she hangs up because of foul language!!!!
I’m sorry if some religious nut or whatever doesn’t like the F word but I’m upset and this makes my situation worse
she hangs up because of foul language!!!!
I’m sorry if some religious nut or whatever doesn’t like the F word but I’m upset and this makes my situation worse
Jul 23, 2018, 12:40 pm
#2
FlyerTalk Evangelist
Join Date: Jun 2013
Posts: 17,404
Flight canceled and I’m trying to rebook. 25 minutes wait on hold. Agent says to rebook us in next available flight there is a change in fare (more $$$). I say “how the F can there be a price increase if you canceled my flight???”
she hangs up because of foul language!!!!
I’m sorry if some religious nut or whatever doesn’t like the F word but I’m upset and this makes my situation worse
she hangs up because of foul language!!!!
I’m sorry if some religious nut or whatever doesn’t like the F word but I’m upset and this makes my situation worse
Jul 23, 2018, 1:02 pm
#4
Join Date: Jul 2012
Posts: 204
I'm not a "religious nut", but I would have done the same.
Next time, try treating them with a little respect. They're just doing their job. How would you feel if someone came to McDonalds and started cursing at you if the price of a big mac went up?
Next time, try treating them with a little respect. They're just doing their job. How would you feel if someone came to McDonalds and started cursing at you if the price of a big mac went up?
Jul 23, 2018, 1:49 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/UA
Posts: 10,766
At my local casino, if you cuss at a table game, you get one warning. Do it again and you go bu-bye. Come back tomorrow without the potty mouth.
Foul language is inappropriate with strangers.
Foul language is inappropriate with strangers.
Jul 23, 2018, 2:13 pm
#10
Join Date: Jul 2005
Posts: 90
Just curious... How is this "doing their job"????? You kind of glossed over the fact that Southwest Cancelled the flight and then tried to make them pay extra... CLEARLY they WERE NOT DOING THEIR JOB.... As to the second issue with cussing... I have worked in a call center before.. (Gateway computers back in 2001-2004). You NEVER hang up on someone for 1 curse word... You give them a warning first... you say "sir/mam, I understand you are frustrated and I want to help resolve your issue, but if CONTINUE to curse, I will have to terminate the call.." that again is standard practice!! So, the agent failed to provide the correct info and failed at handling the call correctly...
Jul 23, 2018, 2:35 pm
#11
Join Date: Nov 2004
Location: Grand County, Colorado
Programs: IHG Plat, HH D, UA GS, Perm BonVoyed
Posts: 2,013
I don’t swear in dealings with airlines. Ever.
It’ll get ya nowhere anyone wants to go. Quickly.
Sorry, s/he probably interacts with many cancelled flights per day.
Lack of planning on your part doesn’t constitute an emergency on the airline’s part. Many Flyertalk users know to plan backups so when stuff goes sideways, there’s a Plan B/C/D/E/F version 1, 2, 3 etc et al.
Happy Landings!
It’ll get ya nowhere anyone wants to go. Quickly.
Sorry, s/he probably interacts with many cancelled flights per day.
Lack of planning on your part doesn’t constitute an emergency on the airline’s part. Many Flyertalk users know to plan backups so when stuff goes sideways, there’s a Plan B/C/D/E/F version 1, 2, 3 etc et al.
Happy Landings!
Jul 23, 2018, 3:11 pm
#12
Join Date: May 2016
Posts: 279
I don’t swear in dealings with airlines. Ever.
It’ll get ya nowhere anyone wants to go. Quickly.
Sorry, s/he probably interacts with many cancelled flights per day.
Lack of planning on your part doesn’t constitute an emergency on the airline’s part. Many Flyertalk users know to plan backups so when stuff goes sideways, there’s a Plan B/C/D/E/F version 1, 2, 3 etc et al.
Happy Landings!
It’ll get ya nowhere anyone wants to go. Quickly.
Sorry, s/he probably interacts with many cancelled flights per day.
Lack of planning on your part doesn’t constitute an emergency on the airline’s part. Many Flyertalk users know to plan backups so when stuff goes sideways, there’s a Plan B/C/D/E/F version 1, 2, 3 etc et al.
Happy Landings!
Jul 23, 2018, 3:24 pm
#14
Join Date: Jun 2006
Location: California
Programs: AS,WN,UA,B6,hotels
Posts: 4,239
Given how often air travel problems happen (delays, misconnections, mishandled baggage, etc.), perhaps all airline passengers should develop backup plans, but it may be unreasonable to expect most non-expert airline passengers to do so effectively.
Jul 23, 2018, 3:25 pm
#15
Join Date: Apr 2016
Location: BNA (Nashville)
Programs: HH Diamond
Posts: 6,225
Yeah, I would have hung up on you too.
You would have probably been on here pitching a fit if she used the F bomb on you, right?
In fact, there are several threads of 'outrage' because some customer service agent got even a little snippy.
She's not the one that wants to fly today. Now you know.
You would have probably been on here pitching a fit if she used the F bomb on you, right?
In fact, there are several threads of 'outrage' because some customer service agent got even a little snippy.
She's not the one that wants to fly today. Now you know.