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-   -   Son: Worst Flight Ever! (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards/1919432-son-worst-flight-ever.html)

familyoutdoors Jul 11, 18 8:33 pm

Son: Worst Flight Ever!
 
Yesterday I started a thread about son's flight being canceled. He did get on WN 1367 today PHX to GEG. Plane boarded on time and then staff realized there were some other passengers that hadn't made it on. Waited for them to board. When passengers finally on and plane started to taxi, warning lights go off. The plane then sits for nearly two hours on the tarmac. No water is given out, people are to stay in seats. Finally everything is sorted out and flight is able to take off. They are not given any water until cruising altitude. Did I mention that this flight has originated in Phoenix? The temp today thankfully is only 100* F. If you ever recall sitting on the tarmac, you know that even know the air is technically on it has zero effect. The flight crew kept apologizing and saying they know we are uncomfortable and will hopefully will be on our way soon. He arrived estimated 2 hours and 26 minutes past what his boarding pass said would be arrival time. Sitting on the over heated flight he ended up with migraine accompanied with nausea. To make matters even worse I will use his words, :the flight was like a daycare. Screaming kids the entire flight." I guess it makes sense. If he didn't feel well from being over heated in the tin can, the kids probably didn't either. I did a quick google of what's allowed sitting on tarmac. I believe I read 3 hours. That is ridiculous! After the temp rose and air conditioning not effective, they really should have deplaned the passengers or something. We haven't flown on SW in a while, but both him and I have a flight next month and then the entire family has a flight in December. I was trying to stay away from United, possibly made a mistake here with Southwest. Does he have any recourse? I think the worst flight ever should get more than "sorry". We are just leisure flyers, but that's just my .02 cents. What do you pros think. Should we write to someone, or Tweet or? Chime in.
Thanks!
Flight 1367 Wed July 11, 2018Scheduled to depart 1:45 PM actually Departed 3:21Scheduled arrival 4:20 PM actual arrival 6:01 PM

smmrfld Jul 11, 18 8:49 pm

Stuff happens when you travel...and this hardly sounds like the “worst flight ever”. If this is the worst adversity he faces, he should consider himself fortunate. And BTW, crews don’t intentionally make passengers uncomfortable, though you seem to imply otherwise. No compensation warranted...you should suck it up and move on, as should he.

rickg523 Jul 11, 18 9:21 pm

Not really a brand related event, imo. Could happen with any carrier.
And I wouldn't worry about your upcoming flights.
In terms of trying to make the best of bad situations, I've found WN crew among the most skilled.
Not disembarking the passengers before legally required is a timing issue. If you're not ready to go whenever the plane has been cleared for takeoff, you can lose your spot in line for takeoff, a further delay which combined with the initial delay might lead to crew timing out. Now, the passengers will certainly be returned to the terminal. When they get back on an airplane is an open question.
​​​​But the issue with the water is troubling. On Southwest, I would have expected them to have proactively offered water to each passenger, and might drop a short note to customer service if they didn't. If they were denying requests for water, I'd make a lot more noise, because that's so not the service culture of Southwest, not to mention a potential health and safety issue.
​​​​​

Mwenenzi Jul 11, 18 9:30 pm


Originally Posted by familyoutdoors (Post 29964497)
.... I was trying to stay away from United, possibly made a mistake here with Southwest.

You & the family are going to run out of airlines on this basis.


Originally Posted by smmrfld (Post 29964538)
Stuff happens when you travel...and this hardly sounds like the “worst flight ever”.
If this is the worst adversity he faces, he should consider himself fortunate.

Yep.
But the next airline (or Greyhound bus) may be better!

NextTrip Jul 11, 18 10:03 pm

OP -What was the weather like in Phoenix? Was this delay due to thunderstorms or mechanical?

jm1991 Jul 11, 18 10:27 pm

Sounds like a typical delay. Although not offering water does not sound typical of south west. I was delayed once for about an hour and crew even comped an alcoholic beverage while waiting.

Marcus Harper Jul 11, 18 10:28 pm


Originally Posted by Mwenenzi (Post 29964631)
You & the family are going to run out of airlines on this basis.

Yep.
But the next airline (or Greyhound bus) may be better!

Eh, you might be safer on the plane. This happened in San Diego today on Greyhound.
Man arrested after a stabbing on Greyhound bus near UCSD - CBS News 8 - San Diego, CA News Station - KFMB Channel 8

LBJ Jul 11, 18 10:38 pm

Fightaware shows gate departure of 3:21 (1h 36m delay) with 6 minute taxi time. Generally, from what I've seen on Flightaware, if they pulled away from the gate and did not return, it counts as taxi time. Perhaps they returned to the gate at some point to have maintenance check out the warning lights (and reset the gate departure time). I sometimes think things can get lost in translation with these second-hand accounts. Don't know why OP needed to start two separate threads on his son's trip.

Kevin AA Jul 11, 18 10:53 pm

Worst flight ever would be one that crashes into a fireball. Second worst flight ever would be one that lands on a levee in Louisiana or the Hudson River.

Then there are horrid flights (3rd on down)... diverted to a remote airport, diverted to an airport in a country where you have no entry visa, lavs overflowing, sexual assault in flight, etc.

A tarmac delay and screaming kids is simply a bad flight. This happens on EVERY airline.

The FAs should always give people water during a tarmac delay. Other than that, there is nothing else Southwest could have done.

Tanic Jul 11, 18 11:38 pm


Originally Posted by familyoutdoors (Post 29964497)
Did I mention that this flight has originated in Phoenix?...What do you pros think. Should we write to someone, or Tweet or? Chime in.
Thanks!
Flight 1367 Wed July 11, 2018Scheduled to depart 1:45 PM actually Departed 3:21Scheduled arrival 4:20 PM actual arrival 6:01 PM

WN 1367 originated in FLL and was flying through inclement wx before it ever got to PHX.

Take a look on flightaware at the storms that this flight crew had to navigate through for several hundred miles during today's monsoon and then thank the pilots for getting the pax safely to their destinations. It's no wonder the flight attendants weren't serving until reaching cruising altitude. On days like this a 1+41 delay is expected.

NoStressHere Jul 12, 18 4:02 am

Flight sucked, for sure. But overall - just another day.

As to offloading passengers. If they had done that, people would ..... even more. And flight would be delayed even more. Decisions are often complicated and based on limited information and they have to try and make the best of things.

They can not give out water while on the taxiway in most cases. It is just not that simple.

As to staying away from United or Southwest - they all have issues. Just the way it is.

Peoriaman1 Jul 12, 18 5:43 am


Originally Posted by NoStressHere (Post 29965276)

As to offloading passengers. If they had done that, people would ..... even more. And flight would be delayed even more.

Exactly. Despite the discomfort, its always better to remain seated on the plane on the tarmac vs. being offloaded.

Not a totally unrelated observation: You know how people here love to complain about boarding number issues with Southwest? Imagine the chaos and complaints if they have to offload and not everyone (or anyone at all) gets their original numbers back to re-load.

BearX220 Jul 12, 18 6:03 am

Sorry, a moderate tech delay (which happen on every airline, every day) resulting in a 1:40 late arrival does not qualify as the "worst flight ever."

jeffandnicole Jul 12, 18 6:20 am

I'm going to say the flight where the woman was partially sucked out of the window and died was a bit worse than yours.

Stop being so melodramatic. Are you going to list all the times your son had a migraine? I'm sure it wasn't his first; I'm sure it won't be his last.

ne52 Jul 12, 18 6:39 am

Decent legroom, gate to gate wifi and streaming entertainment, all available on the ground. That alone makes the delay slightly better than if the same had happened on Delta or AA.

Concur with the rest of the board. The experience sucks but that comes with flying out of Phoenix in July.

RAAng Jul 12, 18 6:59 am

Will say, for all the complaining about BA (including my own), I was recently stuck on the tarmac at LHR for just under 3 hours and the FAs were literally begging us to drink water that they passed out. It was a fairly warm day, but not particularly hot in the cabin because the pilot left an engine running for AC. I would not have wanted to unload and than reload a 747, and they did a reasonably good job of keeping us apprised. Probably in part because at least half the passengers aboard could see the fuel pouring out of the wing tank onto the tarmac. Overall they did a pretty good job, short of passing out legroom, which is what we really needed for a three hours delayed transatlantic flight.

lougord99 Jul 12, 18 7:42 am

Fuel was pouring out of the wing and they had an engine on????

mikesyr18 Jul 12, 18 9:17 am


Originally Posted by lougord99 (Post 29965773)
Fuel was pouring out of the wing and they had an engine on????

As long as nobody is lighting a cigarette nearby, nothing will happen... Or as long as sparks don't touch the fuel.

familyoutdoors Jul 12, 18 10:41 am

Thank you all for your replies. As I said it was "sons" worst flight yet. As he is only now just 24 I am sure he will have many more that are even worse than the last. Sorry to be so "mellow dramatic", but I was caught in the moment. And yes, as someone else mentioned, if I quit an airline for a bad flight, I will run out of airlines, and btw, will not do greyhound.

Statman Jul 12, 18 10:43 am


Originally Posted by familyoutdoors (Post 29966373)
Thank you all for your replies. As I said it was "sons" worst flight yet. As he is only now just 24 I am sure he will have many more that are even worse than the last. Sorry to be so "mellow dramatic", but I was caught in the moment. And yes, as someone else mentioned, if I quit an airline for a bad flight, I will run out of airlines, and btw, will not do greyhound.

You are son is a grown up adult. You need to stop being a helicopter parent and tell him to toughen up instead.

DesertNomad Jul 12, 18 11:06 am

When I was 17, I spent more than 24 hours on a 747 on the ramp in Seoul while they changed an engine... and then we flew 12 hours to San Francisco. I hardly think a 2-hour delay is worth mentioning. I'm sorry his life is so terrible.

dls25 Jul 12, 18 11:17 am


Originally Posted by familyoutdoors (Post 29966373)
Thank you all for your replies. As I said it was "sons" worst flight yet. As he is only now just 24 I am sure he will have many more that are even worse than the last. Sorry to be so "mellow dramatic", but I was caught in the moment. And yes, as someone else mentioned, if I quit an airline for a bad flight, I will run out of airlines, and btw, will not do greyhound.

Lol. Are u trolling us? All this drama over a 24 yo MAN...

ryw Jul 12, 18 11:38 am


Originally Posted by Peoriaman1 (Post 29965419)
Not a totally unrelated observation: You know how people here love to complain about boarding number issues with Southwest? Imagine the chaos and complaints if they have to offload and not everyone (or anyone at all) gets their original numbers back to re-load.

I do suspect that this wouldn't be so bad now with digital boarding passes and the new policy of GAs handing you back your paper boarding pass. (But agreed that in most cases sitting on the plane will get you out sooner than going back to the gate).

Haven't seen this mentioned yet, but unexpected events like this are why I always make sure I have some water and a granola bar or something similar in my bag. (It's been helpful on flights where drink/snack service has been cancelled due to turbulence). If the OP's son hasn't been doing anything like that before, maybe it'd be a good takeaway from this experience.

Uncle Nonny Jul 12, 18 11:41 am

The only thing I purchase at airports is a large bottle of water. Waiting for the FAs to serve water under the best of circumstances is a process I do not want to rely on. With that said, i'm always leery of FT posts that are second hand accounts. Most stories here are weighted to one side to begin with. The next generation versions always seem cartoonish.

twitch76 Jul 12, 18 12:06 pm


Originally Posted by familyoutdoors (Post 29966373)
As I said it was "sons" worst flight yet.

Well...actually... you said:


Originally Posted by familyoutdoors (Post 29964497)
I think the worst flight ever should get more than "sorry".

Which isn't exactly the same thing.

I do sympathize. I have been stuck on the tarmac at really hot airports. I flew through Vegas a couple of weeks ago, and happened to have a full ground stop (after we boarded) because of Air Force One. We didn't sit there for 2 hours, (I think it was just about an hour) but I sure wish the FAs had come around with water. Having said that, I didn't press my call button or get up and ask, either.

Did your son ask for water? What was the response?

Voldoo Jul 12, 18 12:55 pm


Originally Posted by familyoutdoors (Post 29966373)
Thank you all for your replies. As I said it was "sons" worst flight yet. As he is only now just 24 I am sure he will have many more that are even worse than the last. Sorry to be so "mellow dramatic", but I was caught in the moment. And yes, as someone else mentioned, if I quit an airline for a bad flight, I will run out of airlines, and btw, will not do greyhound.

OMG.....when I saw the word "son" I thought we were dealing with an unaccompanied minor or something. This is not a child, this is a grown man who should have been able to suck the situation up without complaining about it to his mommy. It's time to push him out of the nest and start letting him experience some real life difficulties that frankly he probably should have started experiencing a decade ago.

Collierkr Jul 12, 18 1:44 pm

Great stuff but not “worst flight ever” material. I am inclined to say don’t fly from/to Phoenix in the summer then you avoid these issues. If it cannot be avoided then prepare for the “worst” and bring your own water and noise cancelling headphones.

Often1 Jul 12, 18 2:01 pm

This is now the 100th active thread on FT about "the worst." In none of them did anybody die, suffer an injury or, in fact, anything beyond the usual vagaries of travel.

This one may nonetheless take the cake. A 1:40 delay on an aircraft skilfully handled by a crew on a day with some really lousy weather into and out of PHX.

omaralt Jul 12, 18 2:03 pm

oh wow.. when i read son i expected him to be like 10 or something. He's 24 years old... i've always wondering why people act so different when it comes to flying, they go from normal functioning adults to complete babies! i mean, ya, what happens sucks. but at the end of the day he sat in a hot airplane for 2 hours and then got home.. whats all the drama about? i've waited in line at disney in the sweltering heat for that long before! perspective is key here.. just relax and consider your son lucky if this is the worst flight ever and stop teaching him to be a baby

dmbolp Jul 12, 18 3:20 pm

We were able to deplane last FRI at ATL due to weather delays in Philly. Pretty orderly, a GA had a passenger list, checked us off as we left the plane, checked us off again (and checked ID) when we went back on the plane. People left their stuff on their seat, there were no issues of anyone trying to take a different seat.

757FO Jul 12, 18 5:10 pm

Lol, when I was 24, I was a lieutenant in the Army, and getting shot at while flying missions in Iraq . Some of those flights probably qualified as "worst flight ever," but I guess it's all relative....

NextTrip Jul 12, 18 5:23 pm


Originally Posted by dls25 (Post 29966502)
Lol. Are u trolling us? All this drama over a 24 yo MAN...

A 24 year old MAN that must not fly much!

justhere Jul 12, 18 7:19 pm


Originally Posted by familyoutdoors (Post 29966373)
Thank you all for your replies. As I said it was "sons" worst flight yet. As he is only now just 24 I am sure he will have many more that are even worse than the last. Sorry to be so "mellow dramatic", but I was caught in the moment. And yes, as someone else mentioned, if I quit an airline for a bad flight, I will run out of airlines, and btw, will not do greyhound.

"Mellow dramatic". Would that be someone who says "Dude, this is the worst flight ever Mr Hand"?

DCP2016 Jul 12, 18 7:51 pm

Other than the fact they should've been giving out water when 1 hour had passed, there was nothing WN could've done about anything else.

Paki81 Jul 12, 18 8:23 pm


Originally Posted by Kevin AA (Post 29964801)
Worst flight ever would be one that crashes into a fireball. Second worst flight ever would be one that lands on a levee in Louisiana or the Hudson River.

Then there are horrid flights (3rd on down)... diverted to a remote airport, diverted to an airport in a country where you have no entry visa, lavs overflowing, sexual assault in flight, etc.

A tarmac delay and screaming kids is simply a bad flight. This happens on EVERY airline.

The FAs should always give people water during a tarmac delay. Other than that, there is nothing else Southwest could have done.

Well said!

Peoriaman1 Jul 13, 18 5:29 am


Originally Posted by Statman (Post 29966380)
You are son is a grown up adult. You need to stop being a helicopter parent and tell him to toughen up instead.

Hopefully there was a trophy waiting for him at his destination for managing the big, bad plane ride all by himself!

BearX220 Jul 13, 18 11:07 am


Originally Posted by familyoutdoors (Post 29966373)
As I said it was "sons" worst flight yet. As he is only now just 24 I am sure he will have many more...

I had the impression from your OP that your son was a child or unaccompanied minor.

pinniped Jul 13, 18 1:07 pm

This sounds like the worst flight of all time, including all fixed-wing aircraft, helicopters, balloons, hang gliders, dirigibles, and automobiles that inadvertently became airborne. As compensation, the OP should be entitled to all of the remaining peanuts Southwest has in stock on August 1st.

DCP2016 Jul 13, 18 11:10 pm


Originally Posted by pinniped (Post 29970647)
This sounds like the worst flight of all time, including all fixed-wing aircraft, helicopters, balloons, hang gliders, dirigibles, and automobiles that inadvertently became airborne. As compensation, the OP should be entitled to all of the remaining peanuts Southwest has in stock on August 1st.

Noooo! I wanted those!

swm 1 Jul 14, 18 1:16 pm

It is his *worse flight* ever . up to now . some will play well and share their worse flight ever too . other folks may choose to be a wet blanket ;)


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