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SW RR have any travel insurance? Child Stranded at BWI airport

SW RR have any travel insurance? Child Stranded at BWI airport

Old Jul 2, 18, 2:58 pm
  #1  
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Question SW RR have any travel insurance? Child Stranded at BWI airport

On June 27th my just turned 16 year old daughter was on her first solo flight to visit relatives. Sacramento to Louisville... The first leg of her trip was great! She ultimately was delayed 7 hours in Baltimore! This was traumatizing for her. She called me locked in a bathroom stall scared and crying inconsolably. I felt terrible being over 2000 miles away unable to help her. I called SW customer relations and explained her dilemma. A nice lady helped by getting a gate agent to find my daughter and have her sit near her at the gate, offered meal voucher and even took her to get ice cream with another minor delayed. Outstanding service!
BUT, today I am wondering why the 7 hour delayed passengers were not offered any compensation??? I was offered a refund of that leg of her flight if I could find another airline... No flights offered by anyone any sooner than SW was telling was there new departure time. This time changed 5 times while she was waiting...
*Any ideas what I can expect in terms of vouchers or should I let it go and be happy that she arrived there in 1 piece? Does SW Rapid Rewards have any travel insurance??? I should have booked with my Chase card that has insurance up to $600.
Today she said she is extremely anxious about her return flights and wants me to come and travel with her......
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Old Jul 2, 18, 3:05 pm
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Originally Posted by Pokey53 View Post
On June 27th my just turned 16 year old daughter was on her first solo flight to visit relatives. Sacramento to Louisville... The first leg of her trip was great! She ultimately was delayed 7 hours in Baltimore! This was traumatizing for her. She called me locked in a bathroom stall scared and crying inconsolably. I felt terrible being over 2000 miles away unable to help her. I called SW customer relations and explained her dilemma. A nice lady helped by getting a gate agent to find my daughter and have her sit near her at the gate, offered meal voucher and even took her to get ice cream with another minor delayed. Outstanding service!
BUT, today I am wondering why the 7 hour delayed passengers were not offered any compensation??? I was offered a refund of that leg of her flight if I could find another airline... No flights offered by anyone any sooner than SW was telling was there new departure time. This time changed 5 times while she was waiting...
*Any ideas what I can expect in terms of vouchers or should I let it go and be happy that she arrived there in 1 piece? Does SW Rapid Rewards have any travel insurance??? I should have booked with my Chase card that has insurance up to $600.
Today she said she is extremely anxious about her return flights and wants me to come and travel with her......
Did you pay an UM fee? 16 years old is mostly grown up. Everyone gets to deal with delays when they fly.

Generally, try to book nonstop flights to reduce such problems on future flights.

You know your kid. If theyíre not able to deal with hiccups in travel, then she will need a babysitter on flights, or not fly. Better to teach them to be proactive, and figure out stuff on their own. Unless WN was paid a UM fee and didnít fulfill their care of duty, they donít really owe you anything.


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Old Jul 2, 18, 3:16 pm
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Thank you for your reply.
I must say that it sound as though you do not have a young daughter. Yes, I consider my daughter that turned 16, 7 days ago, young! 7 hours in an airport alone is enough to have me freaking out... But I guess we all are not seasoned world travelers like some? I chose (and paid a lot more) for the flight she was on because it had the least stops/duration that I could get! I also feel that a 7+ hour delay is more than a "hiccup"...
But, again Thank you for your reply... Vive la Difference.
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Old Jul 2, 18, 3:18 pm
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Was the delay due to weather or mechanical?
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Old Jul 2, 18, 3:22 pm
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I cannot get a straight answer.... In the beginning I was told it was "MANDATED TO CANCEL" but I have no idea what that means... Have you heard of this???
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Old Jul 2, 18, 3:23 pm
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If it was a weather related delay, all bets are off and there is zero compensation.
If the delay was mechanical in nature, only compensation would be a hotel voucher and taxi voucher if stranded overnight.

Not sure what the policy is for unaccompanied minors, but the offer to cancel the leg and get refunded to rebook with another airline along with the GA offering a meal voucher is way more than any typical passenger gets.

Long story short, if she eventually got there you should not expect any compensation. Welcome to air travel in 2018.
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Old Jul 2, 18, 3:28 pm
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I'm grateful for your input...
Maybe my 'mama bear' is riling up... She waited for this trip until the day after her 16th birthday so she could have a solo flight and was very excited... Lessons learned are not always the most pleasant experiences!
Thank you.........
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Old Jul 2, 18, 3:36 pm
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Originally Posted by Pokey53 View Post
Thank you for your reply.
I must say that it sound as though you do not have a young daughter. Yes, I consider my daughter that turned 16, 7 days ago, young! 7 hours in an airport alone is enough to have me freaking out... But I guess we all are not seasoned world travelers like some? I chose (and paid a lot more) for the flight she was on because it had the least stops/duration that I could get! I also feel that a 7+ hour delay is more than a "hiccup"...
But, again Thank you for your reply... Vive la Difference.
Excuse me? I do have a young daughter, much younger than yours, in fact. I also have had a 15 year old daughter, who made her first solo flight with no problems because I booked a non-stop flight.


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Old Jul 2, 18, 3:42 pm
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Originally Posted by Jaimito Cartero View Post
Did you pay an UM fee?
You cannot send a 16 year old on Southwest as a UM - only up to age 11.
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Old Jul 2, 18, 3:43 pm
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If this is about your daughter, why are you asking about compensation and what you can get out of it? Besides, whether required or not, WN gave here a meal voucher. What else would you want her to have. Seven hours is a long time, but there really is not much else to be had. I certainly hope that she had enough money with her to purchase a meal if things went wrong.

It is great that WN located her and that someone had the time to take her under their wing. But, one must plan on having to handle the situation on one's own. What was the plan here had the flight been cancelled and your daughter stuck at BWI? Things do happen when you travel and one has to plan ahead.

To answer your question, yes, she could have requested a refund of her WN ticket and then purchased anything else she wanted to purchase. But, WN is the only carrier which services SDF nonstop from BWI, so any other carrier would have meant yet another connection.
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Old Jul 2, 18, 3:44 pm
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This is correct, SouthWest said I would not have to have an 'escort' for her...
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Old Jul 2, 18, 4:23 pm
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If shes old enough for YOU to let her travel alone...why should anyone else be responsiible for holding her hand? Pardon my brusqueness...but you seem to want it both ways...….
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Old Jul 2, 18, 5:08 pm
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Originally Posted by PAX62 View Post

Not sure what the policy is for unaccompanied minors, but the offer to cancel the leg and get refunded to rebook with another airline along with the GA offering a meal voucher is way more than any typical passenger gets.
By DOT guidance, a significant delay qualifies one for a refund to original form of payment.
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Old Jul 2, 18, 5:11 pm
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Originally Posted by Pokey53 View Post
This is correct, SouthWest said I would not have to have an 'escort' for her...
No, by Southwest policy you didn't need to pay a fee but that leaves her on her own. One of that age can't rent a car or check into a hotel. If you're rethinking her ability to travel on her own (and deal with inevitable complications), Delta makes unaccompanied minor services available up through age 17.

https://www.delta.com/content/www/en...-policies.html
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Old Jul 2, 18, 5:13 pm
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Originally Posted by trooper View Post
If shes old enough for YOU to let her travel alone...why should anyone else be responsiible for holding her hand? Pardon my brusqueness...but you seem to want it both ways...….
Agreed. You are irate that WN didn’t babysit your daughter yet you are the one who sent her off alone. WN isn’t her guardian, nor are they responsible for her. You are. As a parent, this is your responsibility - if she needs handholding, it should have been you doing it right from the start if that is what she needed. If she can’t handle when things go pear shaped, you need to fly with her until she is able to manage in her own. Why is everyone always looking for someone to blame these days when they should be looking in the mirror?
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