Go Back  FlyerTalk Forums > Miles&Points > Airlines and Mileage Programs > Southwest Airlines | Rapid Rewards
Reload this Page >

Press reports "Southwest Airlines kicks father and his toddler daughter off flight

Press reports "Southwest Airlines kicks father and his toddler daughter off flight

Old Mar 17, 18, 7:00 am
  #1  
Original Poster
 
Join Date: Apr 2013
Posts: 46
Press reports "Southwest Airlines kicks father and his toddler daughter off flight

https://www.yahoo.com/amphtml/financ...154859297.html

#southwest #shame #on #you #southwest #airlines kicked a man off the plane with his two year old daughter because she was afraid and not sitting in her own seat.. he asked the lady for a minute to calm her down she walked away and called people to remove him. The baby was already calm by now and sitting in her own seat. Captain then came over intercom to say we will be going back to the gate to handle a customer service issue. They then told me stop filming and this issue did not involve me, and that me and another woman who spoke up will be the next off he plane. The flight attendant then came to tell me be quiet stop talking ( to the person next to me ) no one around me wants to hear about the situation. #Flight1683 #MDW to #ATL ABC 7 Chicago NBC Chicago Southwest Airlines #Michelle was the flight attendant

Last edited by rubystone; Mar 17, 18 at 7:05 am
rubystone is offline  
Old Mar 17, 18, 7:04 am
  #2  
Original Poster
 
Join Date: Apr 2013
Posts: 46
rubystone is offline  
Old Mar 17, 18, 8:06 am
  #3  
 
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 4,669
Once a crew member decides, no change in circumstance will dissuade. Flexibility torpedoes control.
LegalTender is offline  
Old Mar 17, 18, 11:24 am
  #4  
 
Join Date: Feb 2014
Location: PHX
Programs: AA Aluminum, WN B+
Posts: 929
Anyone 2 or older has to be belted in their own seat. If the FA doesn't believe the toddler will stay there or the father may put the child back on his lap after the FAs are buckled in, then I have to side with the airline on returning to the gate on this one.
Lost is offline  
Old Mar 17, 18, 11:44 am
  #5  
 
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 4,669
Originally Posted by Lost View Post
Anyone 2 or older has to be belted in their own seat. If the FA doesn't believe the toddler will stay there or the father may put the child back on his lap after the FAs are buckled in, then I have to side with the airline on returning to the gate on this one.
The child was safely belted in and quiet, as the video indicates. If the FA had reason to believe the toddler wouldn't stay there, you're right. But my guess is the FA requesting the captain return to the gate sealed the deal. What else beside removal could have been justified in paperwork?
LegalTender is offline  
Old Mar 17, 18, 11:59 am
  #6  
 
Join Date: Feb 2014
Location: PHX
Programs: AA Aluminum, WN B+
Posts: 929
Originally Posted by LegalTender View Post
The child was safely belted in and quiet, as the video indicates. If the FA had reason to believe the toddler wouldn't stay there, you're right. But my guess is the FA requesting the captain return to the gate sealed the deal. What else beside removal could have been justified in paperwork?
I'm having trouble with the sound. Am I right that the video starts after the airplane has returned to the gate?
Lost is offline  
Old Mar 17, 18, 12:12 pm
  #7  
 
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 4,669
Originally Posted by Lost View Post
I'm having trouble with the sound. Am I right that the video starts after the airplane has returned to the gate?
It appears so. Pax who took the video says the child was "calm" and belted in before the return.

"She was afraid and not sitting in her own seat.. he asked the lady for a minute to calm her down she walked away and called people to remove him. The baby was already calm by now and sitting in her own seat. Captain then came over intercom to say we will be going back to the gate to handle a customer service issue." - Alexis Armstrong
LegalTender is offline  
Old Mar 17, 18, 12:22 pm
  #8  
 
Join Date: Jun 2013
Posts: 948
Originally Posted by LegalTender View Post
It appears so. Pax who took the video says the child was "calm" and belted in before the return.
Then the father obviously could've kept the child calm and belted before that, too, but elected not to. Once the decision to deplane someone has been made it will not be changed - and "sorry I just need a few minutes" will not fly when you are preparing for take-off.
Lost and lougord99 like this.
theddo is offline  
Old Mar 17, 18, 12:37 pm
  #9  
 
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 4,669
Originally Posted by theddo View Post
Then the father obviously could've kept the child calm and belted before that, too, but elected not to. Once the decision to deplane someone has been made it will not be changed - and "sorry I just need a few minutes" will not fly when you are preparing for take-off.
"Elected not to" is bogus. Those nearby say FA escalated, child then secured and calm, Catch 22 when gate return ordered.
rickg523 and justhere like this.
LegalTender is offline  
Old Mar 17, 18, 12:42 pm
  #10  
A FlyerTalk Posting Legend
 
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 47,247
WN was correct here and crew followed their training. Passengers are required to be in their seats and belted from the time the aircraft door was closed throughout all ground operations. Thus, there was already a problem. It's great that the father and child eventually complied, but it was too late.

OP's suggestion that this was "shameful" is simply wrong and ignores basic safety procedures which have existed for 50+ years. Would OP have criticized WN had the aircraft stopped short while taxiing, the child been thrown and injured?

This was 100% on the father.
Lost, TSparky and NextTrip like this.
Often1 is offline  
Old Mar 17, 18, 12:53 pm
  #11  
 
Join Date: May 2006
Location: TUS/PDX
Programs: WN CP/A-List, AS MVPG75K
Posts: 5,793
Originally Posted by rubystone View Post
#southwest #shame #on #you #southwest #airlines [...] #Flight1683 #MDW to #ATL ABC 7 Chicago NBC Chicago Southwest Airlines #Michelle was the flight attendant
Please use more hashtags in your post next time.
tusphotog is offline  
Old Mar 17, 18, 12:54 pm
  #12  
 
Join Date: Feb 2014
Location: PHX
Programs: AA Aluminum, WN B+
Posts: 929
Originally Posted by LegalTender View Post
It appears so. Pax who took the video says the child was "calm" and belted in before the return.
So what exactly happened before the video starts?

Somehow I have suspicion that the OP is leaving a few key details out...
Ceres and drooley like this.
Lost is offline  
Old Mar 17, 18, 1:10 pm
  #13  
Suspended
 
Join Date: Aug 2017
Programs: Rapid Rewards, AAdvantage, SkyMiles
Posts: 2,932
I always have to laugh at the WN FA's telling passengers not to film, not going to happen in this day and age where everyone has a camera phone sweetie.
joshua362, LegalTender and ursine1 like this.
DCP2016 is offline  
Old Mar 17, 18, 1:14 pm
  #14  
 
Join Date: Jun 2013
Posts: 4,874
A recent hire from United Express?
DCP2016 likes this.
rickg523 is offline  
Old Mar 17, 18, 1:22 pm
  #15  
 
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/WN/ex-UA elite
Posts: 6,868
Since when do measly flight attendants get to be pretend federal judges who step all over the 1st Amendment? Sad to see WN catching the same disease afflicting UA the worst.

Last edited by Kevin AA; Mar 17, 18 at 1:29 pm Reason: clarity
Kevin AA is offline  

Thread Tools
Search this Thread
Search Engine: