RR Account Processing - Happy New Year 2018
Dec 31, 2017, 10:59 pm
#1
Original Poster
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
RR Account Processing - Happy New Year 2018
Those of you that are new to all of this will likely panic. Relax. Things will eventually work themselves out.
In recent years, it's run pretty quickly compared to the good ol' days. This is the first try on the new IT system, so YMMV just like the rest of us.
Those of us that have been thru it all before............well, you know
In recent years, it's run pretty quickly compared to the good ol' days. This is the first try on the new IT system, so YMMV just like the rest of us.
Those of us that have been thru it all before............well, you know
Jan 1, 2018, 4:10 pm
#3
Original Poster
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
That was quick.... 16+/- hours and things appear to be back to "normal" (insert comment here)
Certainly doesn't mean that everyone's account is complete, but it's impressive progress compared to some years in the past.
Certainly doesn't mean that everyone's account is complete, but it's impressive progress compared to some years in the past.
Jan 5, 2018, 3:21 pm
#5
Join Date: Dec 2014
Location: DFW
Programs: SPG Gold, SW Companion Pass, Hilton Gold
Posts: 128
My status has updated but my points haven't posted from both of my Southwest cards with statement close dates of 1/2/2018. It has now been 3 days since statements were closed. Any idea if it usually takes this many days for them to post around year-end? I recall points usually posting 1 or 2 days after statement close dates.
Jan 7, 2018, 6:29 am
#6
Join Date: Dec 2009
Posts: 29
My status has updated but my points haven't posted from both of my Southwest cards with statement close dates of 1/2/2018. It has now been 3 days since statements were closed. Any idea if it usually takes this many days for them to post around year-end? I recall points usually posting 1 or 2 days after statement close dates.
Jan 8, 2018, 8:39 am
#8
Join Date: Dec 2014
Location: DFW
Programs: SPG Gold, SW Companion Pass, Hilton Gold
Posts: 128
My status has updated but my points haven't posted from both of my Southwest cards with statement close dates of 1/2/2018. It has now been 3 days since statements were closed. Any idea if it usually takes this many days for them to post around year-end? I recall points usually posting 1 or 2 days after statement close dates.
Jan 12, 2018, 9:04 pm
#9
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
Friend who wants to use CP for a flight on Tuesday (16-Jan) says that although Chase sent 110,000+ points to SWA on Jan 01, his account still doesn't show the points or a CP. He called Dallas and reports he was told nothing can be done; whatever happens or doesn't is how it will be. 
Last edited by ftnoob; Jan 12, 2018 at 11:38 pm Reason: Clarification of situation
Jan 15, 2018, 11:08 am
#10
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
Friend who wants to use CP for a flight on Tuesday (16-Jan) says that although Chase sent 110,000+ points to SWA on Jan 01, his account still doesn't show the points or a CP. He called Dallas and reports he was told nothing can be done; whatever happens or doesn't is how it will be.
Jan 15, 2018, 11:17 am
#11
Join Date: Dec 2004
Programs: WN, DL, UA, AA, Hilton, Marriott, IHG
Posts: 1,303
Jan 16, 2018, 1:46 am
#13
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
Jan 16, 2018, 7:11 am
#14
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
