Unable to check in for International Flight
Dec 26, 2017, 5:15 pm
#1
Original Poster
Join Date: Sep 2009
Location: HOU, IAH
Programs: WN A-List, CP, Marriott Gold
Posts: 67
Unable to check in for International Flight
Sorry if this has been explained elsewhere on FT. What is the possible explanation for the following message received when trying to check in for our international flight: There are two passengers on the PNR, one was checked in with no problem....
Thanks... again I apologize if this message has been explained elsewhere on FT.
We are unable to check in all passengers.
Some passengers are not eligible for online check-in at this time. These passengers will need to proceed to the airport and see a Customer Service Agent in order to receive their boarding pass(es). All other passengers have been checked in and may receive their boarding pass(es) at this time.Thanks... again I apologize if this message has been explained elsewhere on FT.
Dec 26, 2017, 5:38 pm
#2
Join Date: May 2014
Location: DEN
Posts: 256
They need to check your passports, once you checked in it locked your position in so don't worry about that. Either use one of the kiosks scanning your passport or if you have to check your luggage the agent will give you the boarding pass and stamp it with "DOCS OK" on the boarding pass.
Dec 27, 2017, 10:47 pm
#4
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
Not the same thing as I read it...sounds to me like some passengers were unable to do the online portion to completion and lock boarding positions. The message indicates that fairly well. When I have encountered this, there is an issue with ticket name and passport name-usually the ticket was purchased without middle name included. This will not be a problem to fly, but will result in a later boarding position.
However, the other posts are correct. For international flights, you can only process checkin to see boarding position. Final check in and boarding passes happen at the airport.
However, the other posts are correct. For international flights, you can only process checkin to see boarding position. Final check in and boarding passes happen at the airport.
Dec 28, 2017, 6:56 am
#5
Join Date: Feb 2014
Posts: 921
If you don't have your passport info with Southwest in your reservation, maybe that's where the problem was. But, the need to check your passports before you can check in is false. You are permitted to check in online.
Dec 28, 2017, 7:09 am
#6
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
The online portion secures your boarding position only-and does require you to enter PP info. Without your PP handy, you cannot even do this part. Actual "check in" occurs at the airport. You cannot get a boarding pass for an international flight anywhere but the airport. Below is the link from southwest.com
The OP had an issue with some travelers where (most likely) info on the PP didn't match the reservation exactly. In those cases, you have to do everything at the airport. Usually, that is the middle name-or naming convention.
https://www.southwest.com/html/air/i...-in/index.html
The OP had an issue with some travelers where (most likely) info on the PP didn't match the reservation exactly. In those cases, you have to do everything at the airport. Usually, that is the middle name-or naming convention.
https://www.southwest.com/html/air/i...-in/index.html
Dec 28, 2017, 10:09 am
#8
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This is not a document check issue, that is the same for all passengers. In this case, the most likely scenario is that OP booked the ticket in a name different from the passport. There needs to be an absolute match between the two. This does delay boarding position and that alone is a good reason to have all of your documents match down to spaces and punctiation. Passport, GE, and profile with WN should all be harmonized.
Dec 28, 2017, 12:39 pm
#9
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,509
Never discount an IT hiccup. The SWA Mobile App does not support mobile boarding passes when there is more than one passenger on the same itinerary.