Compensation for mechanical failure
May 7, 2018, 5:22 pm
#46
Join Date: Feb 2009
Posts: 6,598
Had to stay last night in Dallas due to missed connection, WN fault for mechanical. Received free hotel + $100 voucher + flight out in the morning.
Flight out in the morning I was C-23. For the flight I missed, I was in the A group. Seems to me that my seating position should be no worse and in fact, priority boarding for the next flight should be a perk/compensation for a missed flight due to WN's fault. (Not a missed flight for your own fault, of course).
Counter personnel told me, "there is nothing we can do, the computer spits out the number." Is this correct? Could they have given me priority boarding if they wanted to? Should they have?
Flight out in the morning I was C-23. For the flight I missed, I was in the A group. Seems to me that my seating position should be no worse and in fact, priority boarding for the next flight should be a perk/compensation for a missed flight due to WN's fault. (Not a missed flight for your own fault, of course).
Counter personnel told me, "there is nothing we can do, the computer spits out the number." Is this correct? Could they have given me priority boarding if they wanted to? Should they have?
We had a 3 hour delay KCI to DAL ( MSP/MCI/DAL) on Friday afternoon 5/6 and they gave every passenger a $100 LUV Voucher. Not a bad deal since we paid about 4800 WN points for both of us using CP
MCI has to be the worst major airport in America, terrible place to be stuck but we did see k9 drug drug training as the PD planted a bag and had dogs sniff it out. The dogs sniffed a lot of bags so good thing nobody brought a joint in their luggage or it would have been a bad day for them, lol
Last edited by flyer4512; May 8, 2018 at 7:18 pm
May 7, 2018, 6:29 pm
#47
Join Date: Mar 2011
Posts: 6,286
We had a 3 hour delay KCI to DAL ( MSP/KCI/DAL) on Friday afternoon 5/6 and they gave every passenger a $100 LUV Voucher. Not a bad deal since we paid about 4800 WN points for both of us using CP
KCI has to be the worst major airport in America, terrible place to be stuck but we did see k9 drug drug training as the PD planted a bag and had dogs sniff it out. The dogs sniffed a lot of bags so good thing nobody brought a joint in their luggage or it would have been a bad day for them, lol
KCI has to be the worst major airport in America, terrible place to be stuck but we did see k9 drug drug training as the PD planted a bag and had dogs sniff it out. The dogs sniffed a lot of bags so good thing nobody brought a joint in their luggage or it would have been a bad day for them, lol
May 7, 2018, 7:41 pm
#48
Join Date: Feb 2009
Posts: 6,598
May 21, 2018, 10:00 am
#49
Original Poster
Join Date: Jun 2004
Location: STL
Programs: WN or DL; Hyatt or Wyndham
Posts: 1,073
If I can buy a better seating/boarding position on WN, they sure as heck can give it to me for free due to mx problem.
Jun 10, 2018, 12:19 am
#50
Join Date: Feb 2005
Location: So Cal
Programs: UA Gold/0.744MM, WN AL, Hyatt Diamond, MR Scum, Hertz PC, National Exec, Avis PC
Posts: 5,560
Is there ANY sort of standard for compensation due to MX delays? On my recent trip to FL encountered a 6+ hr MX delay in LAS. Eventually had to wait for a new plane to come in from MDW before we could leave (i.e. they chose an inbound aircraft for the swap instead of one already at LAS). Got into MCO at 11pm instead of 5pm. They did print $200 vouchers for everyone on the plane and said that was the max they could do at the airport but I could try to write in.
Wrote in as soon as I got back home and got a response back basically saying, "we're sorry", "the vouchers were a gesture", and "we don't provide specific compensation for lost time". $200 seems pretty paltry for 6 hours stuck in an airport terminal, especially when I've received the same for shorter delays in the past.
Now on the flip side, I hit a WX delay leaving MCO and missed my connection back to SNA (last of the night). They proactively rebooked for the next morning, but got them to switch me onto the last flight into LAX instead. They once again handed out vouchers for $200 which made no sense, and I had no expectation for, since it was weather... Ended up getting home only about 3 hours later than expected.
Should I be pressing for more for the 6 hr delay, or is that as high as WN goes? (note that this is my 2nd 5+ hr MX delay in the last 6 months on WN)
Wrote in as soon as I got back home and got a response back basically saying, "we're sorry", "the vouchers were a gesture", and "we don't provide specific compensation for lost time". $200 seems pretty paltry for 6 hours stuck in an airport terminal, especially when I've received the same for shorter delays in the past.
Now on the flip side, I hit a WX delay leaving MCO and missed my connection back to SNA (last of the night). They proactively rebooked for the next morning, but got them to switch me onto the last flight into LAX instead. They once again handed out vouchers for $200 which made no sense, and I had no expectation for, since it was weather... Ended up getting home only about 3 hours later than expected.
Should I be pressing for more for the 6 hr delay, or is that as high as WN goes? (note that this is my 2nd 5+ hr MX delay in the last 6 months on WN)
Jun 11, 2018, 7:06 am
#51
Join Date: Feb 2014
Posts: 921
Wrote in as soon as I got back home and got a response back basically saying, "we're sorry", "the vouchers were a gesture", and "we don't provide specific compensation for lost time". $200 seems pretty paltry for 6 hours stuck in an airport terminal, especially when I've received the same for shorter delays in the past.
They gave you a $200 voucher. If you want to base it on time, you received $33 an hour to sit at the airport. You got home the same night. What do you want? Ownership of the company?
Jun 11, 2018, 7:23 am
#52
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It is a mistake to consider these customer service gestures as compensation. They are not. WN does not pay "compensation" for delays. It issuers goodwill vouchers and that is it.
Delay expenses are covered by travel insurance, including business interruption insurance if you are losing time.
In fairness, US carriers don't pay compensation for delays other than on departures from the EU, Israel, and a few other places, where there are local laws requiring it.
Delay expenses are covered by travel insurance, including business interruption insurance if you are losing time.
In fairness, US carriers don't pay compensation for delays other than on departures from the EU, Israel, and a few other places, where there are local laws requiring it.
Jul 4, 2018, 10:41 am
#53
Original Poster
Join Date: Jun 2004
Location: STL
Programs: WN or DL; Hyatt or Wyndham
Posts: 1,073
Now that I have A-List and understand how it works at the end of the A group, what should have happened is shockingly obvious. Just give me A-List for that flight only. Even if you have to handwrite it on a piece of paper if the computer won't spit it out properly.
So much debate for such a simple solution, which wouldn't mess up the "number system" at all.
So much debate for such a simple solution, which wouldn't mess up the "number system" at all.
Jul 4, 2018, 12:39 pm
#54
Join Date: May 2005
Location: PHX
Programs: AA Gold, WN A+ & CP, HH Diamond, Hyatt Platinum, National Executive Elite
Posts: 3,240
Now that I have A-List and understand how it works at the end of the A group, what should have happened is shockingly obvious. Just give me A-List for that flight only. Even if you have to handwrite it on a piece of paper if the computer won't spit it out properly.
So much debate for such a simple solution, which wouldn't mess up the "number system" at all.
So much debate for such a simple solution, which wouldn't mess up the "number system" at all.