Business Select fail at Cabo: Bus to plane scrambles boarding order
#1
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,621
Business Select fail at Cabo: Bus to plane scrambles boarding order
I'm not a stickler for boarding order, but if I had bought Business Select for my recent flight out of Cabo (and I saw a few people who had) I would have been irate at being loaded onto a bus with 40 other passengers who then had an equal shot at boarding first. Taking a bus to the plane completely destroys the early boarding value proposition. This also applies to a lesser extent to EBCI purchase.
In this case the plane was only about 150 meters away, a shorter walk than we had already done inside the airport. In fact, we had walked a similar distance outside on arrival. So I don't understand why a bus was used.
Southwest needs to fix this, and soon.
In this case the plane was only about 150 meters away, a shorter walk than we had already done inside the airport. In fact, we had walked a similar distance outside on arrival. So I don't understand why a bus was used.
Southwest needs to fix this, and soon.
#2
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
Hmmmm.... past trips down there, Southwest parked on a jetway (a nicer/new one as I recall). On one arrival, there were 2 other SW planes parked to the left of us (northwest, as the crow flies). They did have a large mess of the ramp dug-up just to the right (southeast) of the jetway we parked on. I wondered at the time if they were adding terminal gates/jetways. Were you parked out on the ramp "in-between" existing jetways, or.......?
Certainly agree with you re: B/S & boarding order. While very polite and efficient, past experience with the contract GAs at SJD (and CUN for that matter) is that they are sticklers for the rules re: boarding order.
Certainly agree with you re: B/S & boarding order. While very polite and efficient, past experience with the contract GAs at SJD (and CUN for that matter) is that they are sticklers for the rules re: boarding order.
#4
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
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Posts: 21,621
They could have taken the time at the air stairs to re-order the passengers while the bus returned for the next group. I did let the A1 guy go in front of me.
#5
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Welcome to my world for years where I bought BS and it seemed like every single incoming connection was late rendering BS moot. Was there a separate bus for pre borders? I bet most of them would sprint off that bus or tarmac !
#6
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,509
Was there a uniformed GA at the steps? I doubt you could ask union FA's to do that. You'd need an extra contractor tasked to planeside since WN, I gather, has no full-time ground staff at CSL.
#7
Join Date: Feb 2014
Posts: 921
Been thru this in Punta Cana. They have a person on the tarmac at the stairway making sure A1 goes, then A2, A3, etc. However, this may not happen on every flight.
Of course, there's some people that don't care. Two women standing near me with A53 and A54 passes tried getting on. Early in the A's, the person calling the numbers stopped them. While still in the A40 range, they tried pushing their way on AGAIN! I didn't understand their need to push their way on. But, being I was slightly behind them, I knew who I didn't want to sit near on the plane!
It did appear the person caling out the numbers kinda stopped around the point where the EBCI passengers had stopped. After that people just got on in any order.
it does seem to make the whole lining up inside the terminal moot if all you're going to do is board a bus anyway.
Of course, there's some people that don't care. Two women standing near me with A53 and A54 passes tried getting on. Early in the A's, the person calling the numbers stopped them. While still in the A40 range, they tried pushing their way on AGAIN! I didn't understand their need to push their way on. But, being I was slightly behind them, I knew who I didn't want to sit near on the plane!
It did appear the person caling out the numbers kinda stopped around the point where the EBCI passengers had stopped. After that people just got on in any order.
it does seem to make the whole lining up inside the terminal moot if all you're going to do is board a bus anyway.
#8
Join Date: Jul 2011
Location: ONT
Programs: AA Gold, WN A-, UA S, HH ♦, IHG Spire, Hertz Prez O, TSA Disparager
Posts: 2,159
+1 Experienced this flying BA out of VCE a couple of weeks ago. Luckily BA has assigned seats as the last to board the bus were the first in the plane.
#9
Join Date: Sep 2014
Posts: 438
Experienced this at Cabo as well, and our plane was definitely far enough where we could not walk.
A1-B30 were on the first bus, B31-C60 were on the second bus (737-800).
When you board the bus, just stand by the door off to the side. Got one of my preferred window seats.
A1-B30 were on the first bus, B31-C60 were on the second bus (737-800).
When you board the bus, just stand by the door off to the side. Got one of my preferred window seats.
#10
Join Date: Feb 2014
Posts: 921
Experienced this at Cabo as well, and our plane was definitely far enough where we could not walk.
A1-B30 were on the first bus, B31-C60 were on the second bus (737-800).
When you board the bus, just stand by the door off to the side. Got one of my preferred window seats.
A1-B30 were on the first bus, B31-C60 were on the second bus (737-800).
When you board the bus, just stand by the door off to the side. Got one of my preferred window seats.
And their inconveniencing everyone else went for naught when we got to the plane, as they were told to wait since they didn't have A boarding passes.
#11
Join Date: Sep 2014
Posts: 438
On my last trip that involved a tarmac bus, a family of 5 stood at the door - 2 adults and 3 young kids - with their carry-ons. It made trying to get on the bus for everyone else a pain in the butt.
And their inconveniencing everyone else went for naught when we got to the plane, as they were told to wait since they didn't have A boarding passes.
And their inconveniencing everyone else went for naught when we got to the plane, as they were told to wait since they didn't have A boarding passes.
But I just stand on the inside wall by the door, not in anyone's way.
#12
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Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,720
WN should not sell BS if it can't fulfill the terms. We've been flying into Cabo for the last 10 years on UA & AS - the bus is quite common though unpredictable as sometimes we luck out and get to use jetways (more so on arrival).
Would be very simple to program computer to exclude BS fare category from SJD departures. But why give up the money unless you get sued? I'm sure they would argue that you still get the free drink and extra RR points.
Would be very simple to program computer to exclude BS fare category from SJD departures. But why give up the money unless you get sued? I'm sure they would argue that you still get the free drink and extra RR points.