Previous leg passengers taking exit seats before Business Select can board
#17
FlyerTalk Evangelist
Join Date: Mar 2014
Location: 4éme
Posts: 12,024
I pay an extra $150+ for Business Select flights with the assumption that I will have a very good chance of getting an exit row seat. Several times now I board a plane to find all the exit row seats filled up by passengers who were on the previous leg - because Southwest allows them to move seats before the next people have a chance to board.
#18
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
This is yet another of the numerous threads in which people want to fly a carrier which permits seat assignment or something close to that, complaint that a carrier which does not do either, ought to.
WN does not. It won't.
If you pay for BS or EBCI, that may increase your chances of getting the seat you want, but that is it.
If you want a seat assignment, fly any other carrier.
WN does not. It won't.
If you pay for BS or EBCI, that may increase your chances of getting the seat you want, but that is it.
If you want a seat assignment, fly any other carrier.
#20
Formerly known as billinaz
Join Date: Oct 2003
Location: Goodyear,AZ for now then FL Spacecoast
Programs: US Airways Dividend Miles, American AAdvantage, Avis Preferred, Budget Rapid Rez, Hilton Honors
Posts: 1,145
This was also posted in the southwestaircommunity.com website. Got pretty much the same response.
#23
Original Poster
Join Date: Jul 2004
Posts: 611
Yeah, I've been pretty disappointed after reaching A-List Preferred and seeing what you (don't) get from it. I frequently get A mid-20s/30s, usually only get the 3 best exit seats on the 700s if I have BS, have had a few of these cases where people are already on the plane, people saving seats, etc. The experience is too variable for being in a top tier of an airline program - all for the pretty bad free wifi!
Another good tip from the other thread is to look for the 800s if you want extra leg room, which have 12 good legroom seats instead of 4 on the 700s.
Even though I qualify again next year, I think I may use the time to instead qualify on another airline program - unfortunately that is UA with its own issues
Another good tip from the other thread is to look for the 800s if you want extra leg room, which have 12 good legroom seats instead of 4 on the 700s.
Even though I qualify again next year, I think I may use the time to instead qualify on another airline program - unfortunately that is UA with its own issues
#24
FlyerTalk Evangelist
Join Date: Dec 2002
Location: Danville, CA, USA;
Programs: UA 1MM, WN CP, Marriott LT Plat, Hilton Gold, IC Plat
Posts: 15,716
For many years as UA Gold or higher and previously as AA Gold I never had/have a problem reserving exit row seats at time of booking. I think AS also offers a purchase option. If that is important to you I suggest you pick a different airline to fly.
#25
Join Date: Nov 2004
Programs: SWA CP
Posts: 211
glass is half full.....
View from the other side....I'm always happy with a [short-long] touch-and-go flight for long hauls, particularly if I'm with non-A-list travelling companions.
For example, on LAX(via PHX)BWI (just making that up), I'm pretty confident I will get my group into the exit rows for "free".
For example, on LAX(via PHX)BWI (just making that up), I'm pretty confident I will get my group into the exit rows for "free".
#26
FlyerTalk Evangelist
Join Date: Jul 2011
Location: RNO
Programs: AA/DL/UA
Posts: 10,766
The purpose of Business Select is to give you the option to board early, earn more points, and get a free drink for just a few dollars more than the Anytime fare. I doubt Southwest sells that many BS fares to people who could have bought a WGA fare but that's just a guess.
For example, LAX-FLL one way on Friday, Oct. 6, WGA is sold out, and the single connection itineraries are $548 Anytime and $576 for Business Select ($4 more for the double connections for taxes). That is a fare difference of only $28.
For example, LAX-FLL one way on Friday, Oct. 6, WGA is sold out, and the single connection itineraries are $548 Anytime and $576 for Business Select ($4 more for the double connections for taxes). That is a fare difference of only $28.
#28
Join Date: Feb 2014
Posts: 921
I pay an extra $150+ for Business Select flights with the assumption that I will have a very good chance of getting an exit row seat. Several times now I board a plane to find all the exit row seats filled up by passengers who were on the previous leg - because Southwest allows them to move seats before the next people have a chance to board.
There's no guarantee those passengers moved. The fact that you even questioned them puts you out of line. Business Select offers no guarantee whatsoever that you'll get an exit row. Many people think a 'good' seat is in Row 1, or an aisle in Row 2. Or whatever. Not everyone shares your opinion.
Next time, go to the airport, ask if you pay the $40 if you'll get A1 - A5, and ask if the flight originated from another airport with thru passengers.
#29
Join Date: Jul 2001
Posts: 3,973
If you want to see the routing of a flight after a future schedule change, enter the flight number at http://info.flightmapper.net/search , then Select Flight Date on the results page.
#30
FlyerTalk Evangelist
Join Date: Apr 2001
Location: NYC
Posts: 27,222
So it gets quite complicated, as opposed to first-come-first-served!