Unable to cancel flights online

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Sep 19, 2017, 8:57 am

acasteve

Original Poster

Join Date: Sep 2009

Location: HOU, IAH

Programs: WN A-List, CP, Marriott Gold

Posts: 67

Unable to cancel flights online

I'm wondering if anyone else is having or has had this problem. When I attempt to cancel flights within my account, I receive this error message...

"Sorry, we found some errors...

We were unable to process your request right now. Please try again or if you continue to have difficulties, please contact a Southwest Airlines Customer Service Representative at 1-800-I-FLY-SWA (1-800-435-9792).

Error details
Error detail 1: 85234c24-6c0b-4506-acb2-b841afaad441 : 500999999"

However, on another computer , no problem. Does anyone know of a fix for this issue... I tried emptying the cache to no effect. Thanks for any suggestions!

Sep 19, 2017, 9:16 am

nsx

Moderator: Southwest Airlines, Capital One

Join Date: Sep 1999

Location: California

Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member

Posts: 21,622

It's a persistent problem. Logout and retry. That works every time.

Sep 19, 2017, 10:26 am

synergistic

Join Date: May 2014

Posts: 1,868

If that somehow *doesn't* work (it's not quite as 100% for me as it is for nsx, at least not lately) clear your cookies - or, alternatively, use incognito mode or a browser you don't usually use for Southwest. Something is particularly wrong with the Southwest website these days, I don't even bother clearing cookies anymore because it goes wrong again so quickly. Incognito mode for me now!

mke9499 likes this.

Sep 19, 2017, 10:28 am

Tanic

Join Date: May 2002

Programs: WN F9 HA UA AA IHG HH MR

Posts: 3,305

Logging out works for me.

Sep 19, 2017, 11:10 am

nsx

Moderator: Southwest Airlines, Capital One

Join Date: Sep 1999

Location: California

Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member

Posts: 21,622

Quote:

Originally Posted by synergistic

Something is particularly wrong with the Southwest website these days, I don't even bother clearing cookies anymore because it goes wrong again so quickly. Incognito mode for me now!

Same for Chase Ultimate Rewards. Incognito works consistently.

Sep 20, 2017, 7:47 am

dc2

Join Date: May 2003

Location: VA

Programs: Marriott: LTP

Posts: 387

I have experienced this problem as well. It usually lets me cancel the first one and then I get the error. It is really troublesome when trying to cancel a trip that has been booked as 2 OW's with a CP attached to it.
I've tried logging out and logging back in and it did not clear up the problem.
But, after a while it clears itself out. (I'm not sure how long--maybe 30 mins? )