Canceled Flight, Arriving at Different Airport
Aug 30, 2017, 1:04 pm
#1
Original Poster
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868
Canceled Flight, Arriving at Different Airport
Had a flight get canned last night and departure isn't until Friday (BNA). They claim weather (flights before and after aren't canceled, tho).
Having to fly into BOS instead of PVD, now, due to no availability into PVD until late night, and that's over 4 hours past original arrival.
Customer care supervisors said no on any form of compensation for the issue.
Ultimately I'm going to be getting to my destination, but it will require more out of pocket for train tix. Paid with points and tax/fees with gift card so can't file claim with a credit card.
Does this seem fair?
Having to fly into BOS instead of PVD, now, due to no availability into PVD until late night, and that's over 4 hours past original arrival.
Customer care supervisors said no on any form of compensation for the issue.
Ultimately I'm going to be getting to my destination, but it will require more out of pocket for train tix. Paid with points and tax/fees with gift card so can't file claim with a credit card.
Does this seem fair?
Aug 30, 2017, 1:51 pm
#5
Join Date: Jun 2015
Programs: VX Gold/WN Companion
Posts: 682
No...you paid for them to get you to PVD and weather/delays/cancelations are part of the game and written into the contract as to what they are obligated to pay or cover.
If YOU opt for BOS vs waiting for next PVD option, those added costs to make your trip more convenient are on you...not them.
If YOU opt for BOS vs waiting for next PVD option, those added costs to make your trip more convenient are on you...not them.
Aug 30, 2017, 1:53 pm
#6
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
You are not obligated to accept the reroute into BOS. You have the option of waiting for the next availability into PVD.
You could also cut the train fare in half by having the companion take the one seat and then only having to purchase one ticket.
Fairness has nothing to do with this. Just a business transaction between you and WN.
You could also cut the train fare in half by having the companion take the one seat and then only having to purchase one ticket.
Fairness has nothing to do with this. Just a business transaction between you and WN.
Aug 30, 2017, 2:47 pm
#8
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,565
Total 4 hour delay and a cheap train ticket? Seems like an okay outcome for WX during a week when the entire system is pretty jacked up.
Aug 30, 2017, 3:03 pm
#9
Original Poster
Join Date: Dec 2009
Location: CHA/TYS
Programs: The Mac Daddy of Heimlich County (and low-ball status)
Posts: 2,868