"Add to Calendar" Error Code
 

Long-time FT reader with only a couple of posts. Searched everywhere in the forum and couldn't find a thread of this so posting here.

Every time I book a flight southwest.com I hit the "Add to Calendar" link to put into my Outlook Calendar. Done this for countless years with no problem. About six weeks ago this feature stopped working and I get a message that says "An error has occured. Please visit southwest.com for more help. If this issue persists please call 1-800-435-9792. Reference code: 999999999"

After about two weeks I sent an email to SWA on the problem and got a generic nothing reply. Then I called the home office, bounced around for a while until someone told me "The Technology team knows of the problem and is working to fix it"

A month later and still the same problem.........very annoying :mad:


Two questions:
1. Anyone else having the same problem?
2. Any chance it is a problem with my laptop/Outlook and not SWA? I haven't changed anything to my setup or configuration.

Yes, it's been broken for over a month. Doesn't seem to be high on the priority list to fix.

Fortunately my email client detects events in an email and displays them in the calendar. A nice way of bypassing WNs many technical issues.

As noted up-thread, Southwest's IT brain trust broke this feature back in July.

A reliable work-around is to find the reservation(s) in question on your mobile app, display the "detail" and click the small calendar app at the top of the screen on your phone/pad. It will add the reservation and details to the default calendar on your smartphone/pad.