A-List Preferred status gone from reservations today
Aug 17, 2017, 9:14 am
#151
Original Poster
Join Date: Nov 2012
Location: AUS, SAN, EDI, BA F, WN Exit Row
Programs: Southwest Airlines AP & CP; BA Gold
Posts: 169
Agree, in part due to "fixed" reservations rumored to be becoming "un-fixed" with some accounts. Through a call and Twitter direct messages, SWA customer service has fixed my 6 remaining flights in August. Still hoping they have an automated solution for the following 22....
Aug 17, 2017, 9:57 am
#152
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,542
I've long been convinced that WN's IT department is 3 developers and zero QA testers in a garage working on a Commodore 64.
Seriously: their website was better about 15 years ago. I can still kind of visualize it... Straightforward, lightweight, simple UX. Didn't seem to catastrophically crash *too* often, unlike today. Of course there was no A-List, but still...
Seriously: their website was better about 15 years ago. I can still kind of visualize it... Straightforward, lightweight, simple UX. Didn't seem to catastrophically crash *too* often, unlike today. Of course there was no A-List, but still...
Aug 17, 2017, 10:26 am
#153
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,457
I've long been convinced that WN's IT department is 3 developers and zero QA testers in a garage working on a Commodore 64.
Seriously: their website was better about 15 years ago. I can still kind of visualize it... Straightforward, lightweight, simple UX. Didn't seem to catastrophically crash *too* often, unlike today. Of course there was no A-List, but still...
Seriously: their website was better about 15 years ago. I can still kind of visualize it... Straightforward, lightweight, simple UX. Didn't seem to catastrophically crash *too* often, unlike today. Of course there was no A-List, but still...
Maybe the systems are possessed!I'm not A-List so I haven't been affected by this latest mess... but I hope they will get their act together.
Aug 17, 2017, 11:20 am
#154
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,697
Absolutely! Then the PCAOB found fault with their audit and made them do it again only making more work for me!
Aug 17, 2017, 11:30 am
#155
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
But I'll be sure to knock the janitor's cart over onto the platform the next time BART is delayed, though.
Aug 17, 2017, 12:35 pm
#157
Join Date: Jun 2000
Location: Arlington, MA USA
Programs: AA LifetimeGold, WN A-ListPreferred, B6 Mosaic, ChoicePrivileges Diamond, BestWestern Diamond Select
Posts: 416
NOT resolved for existing reservations. I've got 23 of them and none have been fixed. They all still offer EarlyBird.
Aug 17, 2017, 1:53 pm
#158
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,542
Of course, the website and the "new" reservations system are two distinct entities. But I must agree with you... It took me an hour last night to change a reservation -- and it kept giving me an error. So, I had to cancel and rebook. Maybe the systems are possessed!
I'm not A-List so I haven't been affected by this latest mess... but I hope they will get their act together.
Maybe the systems are possessed!I'm not A-List so I haven't been affected by this latest mess... but I hope they will get their act together.
RR1.0 Southwest...
Aug 17, 2017, 2:26 pm
#159
Join Date: Aug 2015
Posts: 25
Looks like they are starting to fix existing reservations. Upcoming trip in 2 weeks now shows A-List with no EB option. However, trip in December still shows EB option and no A-list.
Aug 17, 2017, 2:35 pm
#161
Join Date: Jan 2008
Posts: 3,638
Aug 17, 2017, 4:23 pm
#163
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
For those that "just want it fixed" w/o any red tape, etc.:
--www.southwest.com
--Logon to your RR account
--Scroll all of the way down to "Need Help?", click Contact Us
--Under "Email Us" click Send A Message
Assuming you logged-on at the start, your pedigree information and RR data will already be pre-filled.
--Under Nature of Communication, chose "Comment", under Classification, chose "Rapid Rewards".
--Put a short note in the "Enter your comment below" box that you are A/A+ as appropriate and ask that they "re-attach" your status to your future reservations.
I always re-sign my name, RR number and cell number in that dialog box as their internal system sometimes masks your pedigree data in the form from the individuals that are actually dealing with the messages.
A very nice lady called me in less than 24 hours to advise that she had fixed a couple of them and was working on the remainder. They were all corrected in another 2 hours and have "stuck" for 3+ days so far.
--www.southwest.com
--Logon to your RR account
--Scroll all of the way down to "Need Help?", click Contact Us
--Under "Email Us" click Send A Message
Assuming you logged-on at the start, your pedigree information and RR data will already be pre-filled.
--Under Nature of Communication, chose "Comment", under Classification, chose "Rapid Rewards".
--Put a short note in the "Enter your comment below" box that you are A/A+ as appropriate and ask that they "re-attach" your status to your future reservations.
I always re-sign my name, RR number and cell number in that dialog box as their internal system sometimes masks your pedigree data in the form from the individuals that are actually dealing with the messages.
A very nice lady called me in less than 24 hours to advise that she had fixed a couple of them and was working on the remainder. They were all corrected in another 2 hours and have "stuck" for 3+ days so far.
Aug 17, 2017, 6:23 pm
#164
Join Date: Jan 2017
Location: MDW/ORD
Programs: WN A list, UA Gold, AA Gold, Marriott LT Gold, IHG Platinum, National EE, Hilton Diamond
Posts: 525
I have a flight to Cancun scheduled for 9.11, and it shows me an option to Add Early Bird Checkin, but when I click on that it says that I am not eligible for it. Are WN international flights different than domestic in that aspect?
Edit, Just checked the Early Bird Screen again and there is an A list icon next to my name, so I'm all good.
Edit, Just checked the Early Bird Screen again and there is an A list icon next to my name, so I'm all good.
Aug 18, 2017, 4:36 am
#165
Join Date: Feb 2006
Location: Cockeysville, MD
Programs: Marriott Rewards Lifetime Titanium, Amex Plat, Hertz Gold 5*, National Exec, AA Plat
Posts: 9,467
For those that "just want it fixed" w/o any red tape, etc.:
--www.southwest.com
--Logon to your RR account
--Scroll all of the way down to "Need Help?", click Contact Us
--Under "Email Us" click Send A Message
Assuming you logged-on at the start, your pedigree information and RR data will already be pre-filled.
--Under Nature of Communication, chose "Comment", under Classification, chose "Rapid Rewards".
--Put a short note in the "Enter your comment below" box that you are A/A+ as appropriate and ask that they "re-attach" your status to your future reservations.
I always re-sign my name, RR number and cell number in that dialog box as their internal system sometimes masks your pedigree data in the form from the individuals that are actually dealing with the messages.
A very nice lady called me in less than 24 hours to advise that she had fixed a couple of them and was working on the remainder. They were all corrected in another 2 hours and have "stuck" for 3+ days so far.
--www.southwest.com
--Logon to your RR account
--Scroll all of the way down to "Need Help?", click Contact Us
--Under "Email Us" click Send A Message
Assuming you logged-on at the start, your pedigree information and RR data will already be pre-filled.
--Under Nature of Communication, chose "Comment", under Classification, chose "Rapid Rewards".
--Put a short note in the "Enter your comment below" box that you are A/A+ as appropriate and ask that they "re-attach" your status to your future reservations.
I always re-sign my name, RR number and cell number in that dialog box as their internal system sometimes masks your pedigree data in the form from the individuals that are actually dealing with the messages.
A very nice lady called me in less than 24 hours to advise that she had fixed a couple of them and was working on the remainder. They were all corrected in another 2 hours and have "stuck" for 3+ days so far.
