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New reservation no longer lists ticketless funds code

New reservation no longer lists ticketless funds code

Old Apr 7, 17, 6:49 pm
  #1  
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New reservation no longer lists ticketless funds code

In the past when using ticketless funds the confirmation email would state something like this:

Tkls funds applied from Conf# ABCDEF ($1.00 remaining) $15.00

This made it easy to trace back where funds came from and how they were used. On several new reservations in the last couple of weeks this is listed as:

Tkls funds applied from Residual Travel Funds $1.00

No Conf# is listed, this makes it a lot harder to keep track of remaining funds.
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Old Apr 8, 17, 8:29 pm
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I wonder why?
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Old Apr 9, 17, 12:20 pm
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Old Apr 11, 17, 10:07 pm
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Just noticed this new disclosure on the confirmation page when booking:
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Old Apr 12, 17, 8:27 am
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Originally Posted by ursine1 View Post
Just noticed this new disclosure on the confirmation page when booking:
Wasn't that always the case?

Of course they could look them up by passenger name.
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Old Apr 12, 17, 10:20 am
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I thought they could look up by credit card number but not passenger name.
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Old Apr 12, 17, 10:26 am
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Originally Posted by lougord99 View Post
I thought they could look up by credit card number but not passenger name.
I don't usually remember which card I used to book specific flights.

I would have thought they probably could look up by name but for various reasons don't wish to.
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Old Apr 12, 17, 10:34 am
  #8  
nsx
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Originally Posted by lougord99 View Post
I thought they could look up by credit card number but not passenger name.
I book well over 100 trips per year, so looking up my activity by credit card number would simply present the entire haystack in which the CSR would need to find a needle. They won't do that and I wouldn't ask them to.
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Old Apr 12, 17, 10:52 am
  #9  
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In the past they told me they look up by CC number. In fact, I did that once and someone spent 30 minutes on the phone with me. But it has been a few years.

One reason I always try to use the same CC for air travel.
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Old Apr 12, 17, 3:53 pm
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They *used* to be able to look them up by credit card. This would appear to no longer be the case. Hence the notification.
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