New reservation no longer lists ticketless funds code
Apr 7, 2017, 5:49 pm
#1
Original Poster
Join Date: Mar 2003
Location: at 35,000 feet
Programs: WN A-List; Hyatt Glob: CC/HH Gold, Hertz 5*
Posts: 1,473
New reservation no longer lists ticketless funds code
In the past when using ticketless funds the confirmation email would state something like this:
Tkls funds applied from Conf# ABCDEF ($1.00 remaining) $15.00
This made it easy to trace back where funds came from and how they were used. On several new reservations in the last couple of weeks this is listed as:
Tkls funds applied from Residual Travel Funds $1.00
No Conf# is listed, this makes it a lot harder to keep track of remaining funds.
Tkls funds applied from Conf# ABCDEF ($1.00 remaining) $15.00
This made it easy to trace back where funds came from and how they were used. On several new reservations in the last couple of weeks this is listed as:
Tkls funds applied from Residual Travel Funds $1.00
No Conf# is listed, this makes it a lot harder to keep track of remaining funds.
Apr 12, 2017, 9:26 am
#7
Join Date: Jul 2013
Posts: 5,813
Apr 12, 2017, 9:34 am
#8
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,621
I book well over 100 trips per year, so looking up my activity by credit card number would simply present the entire haystack in which the CSR would need to find a needle. They won't do that and I wouldn't ask them to.
Apr 12, 2017, 9:52 am
#9
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,189
In the past they told me they look up by CC number. In fact, I did that once and someone spent 30 minutes on the phone with me. But it has been a few years.
One reason I always try to use the same CC for air travel.
One reason I always try to use the same CC for air travel.