WN's new reservation system aggressively cancels duplicate bookings
Dec 16, 2017, 10:33 pm
#301
Join Date: Apr 2012
Location: LA
Programs: WN CP; WN A+; SPG Gold; Hertz Five Star Gold; Delta Silver Medallion; HHonors Silver
Posts: 38
One thing that I was worried about this year with the new application of duplicate/overlapping/questionable bookings is the annual fly in December, get credit in January by booking roundtrip flights, flying the outbound portion of each trip in December and cancelling the returns in January and getting the TQP/CPQP posting in the new year. So far so good as they didn't auto cancel my trips.
Dec 18, 2017, 8:03 pm
#302
Join Date: Jan 2015
Posts: 166
I've been auto-cancelled twice this year. Didn't even know until I checked my trips days later. SW is within its right to auto cancel duplicate, overlapping, questionable etc flights. But send people a darn email saying the flights in question have been cancelled and the reason why. Don't just redeposit points or hold funds. With American Airlines I am not allowed to book a duplicate flight at booking time when I'm about to pay. It just won't let me. Why is this difficult for SW to implement as well especially if we are logging in with account credentials before booking?
Dec 18, 2017, 8:17 pm
#303
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
Dec 18, 2017, 9:26 pm
#304
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,174
One thing that I was worried about this year with the new application of duplicate/overlapping/questionable bookings is the annual fly in December, get credit in January by booking roundtrip flights, flying the outbound portion of each trip in December and cancelling the returns in January and getting the TQP/CPQP posting in the new year. So far so good as they didn't auto cancel my trips.
Jan 3, 2018, 10:49 pm
#305
Join Date: Apr 2012
Location: LA
Programs: WN CP; WN A+; SPG Gold; Hertz Five Star Gold; Delta Silver Medallion; HHonors Silver
Posts: 38
It worked perfectly. I had the returns scheduled for 1/4, canceled the reservations on 1/2, points and segments credited this morning (1/3). I only rolled two segments to this year, as I wanted to make sure it works under the new system before I went in with more. Have to set the reminder for next year now.
Mar 5, 2018, 5:41 pm
#307
Join Date: Dec 2006
Location: SNA
Programs: Bonvoy LTTE/AMB, AmEx Plat, National EE, WN A-List, CLEAR+, Covid-19
Posts: 4,963
As of last week, YES- and I don't imagine it'll change, it's policy now. I guess if you can't get to both flights (IOW, your name's not "Superman") then they'll cancel one.
May 2, 2018, 12:57 pm
#308
Join Date: Jan 2010
Location: ATL
Posts: 1,910
Booked ATL-MCO tomorrow at 10pm (with wife companion), have been hoping for the sold out 8pm to open up. Finally 2 seats opened up so I just tried to grab them buy only got mine. So will be refreshing constantly this afternoon in hopes on an addt'l seat opening up. I guess at 10pm I just cancel the 8pm and check-in on the 10pm, hopefully nothing gets cancelled by then.
May 2, 2018, 2:01 pm
#309
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
Booked ATL-MCO tomorrow at 10pm (with wife companion), have been hoping for the sold out 8pm to open up. Finally 2 seats opened up so I just tried to grab them buy only got mine. So will be refreshing constantly this afternoon in hopes on an addt'l seat opening up. I guess at 10pm I just cancel the 8pm and check-in on the 10pm, hopefully nothing gets cancelled by then.
May 3, 2018, 10:58 am
#310
FlyerTalk Evangelist
Join Date: Nov 2000
Location: Nashville -Past DL Plat, FO, WN-CP, various hotel programs
Programs: DL-MM, AA, SW w/companion,HiltonDiamond, Hyatt PLat, IHF Plat, Miles and Points Seeker
Posts: 11,072
Just had to book two flights. Both leave from the same originating city, but they go to two different destinations (BWI and DAL), on same date. We are trying to lock down our plans and will cancel one of those. Just can not tell for sure right now.
Chances of one getting cancelled?
Chances of one getting cancelled?
May 3, 2018, 11:34 am
#311
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
Just had to book two flights. Both leave from the same originating city, but they go to two different destinations (BWI and DAL), on same date. We are trying to lock down our plans and will cancel one of those. Just can not tell for sure right now.
Chances of one getting cancelled?
Chances of one getting cancelled?
Feb 5, 2019, 6:17 pm
#313
Moderator: Southwest Airlines, Capital One
Original Poster
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,618
I have not tried to evade the sweep, but if I were programming it I would look at name and birth date and billing address if there is no RR number.
Feb 5, 2019, 7:11 pm
#314
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
It is probably possible to defraud the system with enough layered work, but it will always be iffy and thus a risk.
