WN's new reservation system aggressively cancels duplicate bookings
#211
Join Date: Jul 2013
Posts: 5,813
#212
Join Date: Mar 2011
Posts: 6,286
With the exception of Southwest gift cards, funds from proactively cancelled reservations by Southwest will be returned to the original form of payment. Reservations paid for with a Southwest gift card will have the amount applied from the gift card held as travel funds for use by the Customer on a future Southwest Airlines flight.
So... worst case scenario, they cancel one of the bookings and give you a full refund?
#214
#215
Suspended
Join Date: Aug 2010
Location: DCA
Programs: UA US CO AA DL FL
Posts: 50,262
Worst case scenario is that WN cancels both. Second worst is that it cancels the one you really wanted and you can't get it back.
#217
Join Date: Mar 2011
Posts: 6,286
It is, however, possible that they might cancel the most desirable (to you) flight, and there doesn't seem to be a clear criteria for determining which flight gets cancelled.
My point with the post was that, at worst, a flight gets cancelled but you get a full refund for that canceled flight -- not TTFs.
This is surprising to me.
#219
Join Date: Jan 2012
Location: MSP
Programs: Marriott LT Titanium, UA Silver (via Marriott)
Posts: 642
#220
Join Date: Mar 2011
Posts: 6,286
It's not always the second itinerary that gets cancelled.
We need more data points, to better understand which parameters effect the selection of the flight to be cancelled.
One suspects that in the case of a BS and WGA conflict, Southwest would prefer to keep the BS money, and always cancel the WGA, which would then mean this could be a method for forcing refundability of a WGA fare, as joshua362 suggests.
We need more data points, to better understand which parameters effect the selection of the flight to be cancelled.
One suspects that in the case of a BS and WGA conflict, Southwest would prefer to keep the BS money, and always cancel the WGA, which would then mean this could be a method for forcing refundability of a WGA fare, as joshua362 suggests.
#221
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,189
It's not always the second itinerary that gets cancelled.
We need more data points, to better understand which parameters effect the selection of the flight to be cancelled.
One suspects that in the case of a BS and WGA conflict, Southwest would prefer to keep the BS money, and always cancel the WGA, which would then mean this could be a method for forcing refundability of a WGA fare, as joshua362 suggests.
We need more data points, to better understand which parameters effect the selection of the flight to be cancelled.
One suspects that in the case of a BS and WGA conflict, Southwest would prefer to keep the BS money, and always cancel the WGA, which would then mean this could be a method for forcing refundability of a WGA fare, as joshua362 suggests.
#223
Join Date: Feb 2013
Location: DTW-DCA
Posts: 60
Data point that did not get cancelled.
I had points bookings for BWI-DTW on April 30th departing at both 1215pm and 550pm. Flights were booked in January.
There was no auto cancellation. I cancelled the 550pm late on April 29th when I realized I would be not staying later.
Perhaps the system realizes that it would be conceivable that I'd be in DTW for an hour and then return to BWI.
I had points bookings for BWI-DTW on April 30th departing at both 1215pm and 550pm. Flights were booked in January.
There was no auto cancellation. I cancelled the 550pm late on April 29th when I realized I would be not staying later.
Perhaps the system realizes that it would be conceivable that I'd be in DTW for an hour and then return to BWI.
#224
Join Date: Jan 2014
Programs: Amtrak Guest Rewards (SE), Virgin America Elevate, Hyatt Gold Passport (Platinum), VIA Preference
Posts: 3,134
Data point that did not get cancelled.
I had points bookings for BWI-DTW on April 30th departing at both 1215pm and 550pm. Flights were booked in January.
There was no auto cancellation. I cancelled the 550pm late on April 29th when I realized I would be not staying later.
Perhaps the system realizes that it would be conceivable that I'd be in DTW for an hour and then return to BWI.
I had points bookings for BWI-DTW on April 30th departing at both 1215pm and 550pm. Flights were booked in January.
There was no auto cancellation. I cancelled the 550pm late on April 29th when I realized I would be not staying later.
Perhaps the system realizes that it would be conceivable that I'd be in DTW for an hour and then return to BWI.
There are also some explicit "edge cases" I could think of involving clumsy rental car returns and the like: A WGA ticket might well be cheaper than a bad one-way rental fee (or, on some airlines, a change/cancel fee when something goes haywire in booking), so I could see a trip that involved (for example) the following:
Fly HOU-DAL early. Grab rental car that needs to be returned to HOU (or drop a car that needs to be positioned there for reasons involving a clumsy ticket), drive back. Catch late flight out of HOU back to DAL and onwards.
Most of what I'm thinking applies to other airlines, but I could easily see a situation where you can get two relatively cheap one-way tickets somewhere but they involve using different airports. Again, these are clearly non-standard edge cases but stranger things have happened.