Incorrect Status Email from Southwest
Jan 4, 2017, 4:58 pm
#46
Join Date: Jan 2010
Location: NAPA
Programs: MARRIOTT LIFETIME TITANIUM ELITE, HYATT LIFETIME GLOBALIST, UAL SILVER, AA EXECUTIVE PLATINUM
Posts: 476
Damn, I was hoping against hope that this thread wouldn't be here.
Two kidney punches in 72 hours. Not winning any awards for customer service.
Two kidney punches in 72 hours. Not winning any awards for customer service.
Jan 4, 2017, 5:29 pm
#47
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,194
My wife and I went down to lowly A list and we dropped down to one companion pass. Even that was a stretch. Before that we each had CP since 2001 and had A+ since the day it launched.
Hmm do I want to fly PIT/CLE to LAS that get booked a week out for $15-29 Frontier, or $550 Southwest...each way. (frontier status which got earned quick-20k butt in seat miles flown gets free reclining seat and carry bag roller on)
Also, despite their website saying my tier status was still processing until late in the day Jan2, the free Alist preferred wifi stopped working at 12:01am Jan1.
Last edited by expert7700; Jan 4, 2017 at 5:37 pm
Jan 4, 2017, 6:05 pm
#50
Join Date: Mar 2011
Posts: 6,286
I just received the A-List apology email, but never received the wrong one in the first place (A-List nor CP).
Seriously though -- is WN's IT department run by monkeys?
Based on the numerous Twitter and Facebook complaints, the erroneous emails apparently went to a very large number of customers.
Seriously though -- is WN's IT department run by monkeys?
Based on the numerous Twitter and Facebook complaints, the erroneous emails apparently went to a very large number of customers.
Jan 4, 2017, 6:13 pm
#51
Join Date: Feb 2009
Location: New England
Posts: 485
too funny that some are you are getting the apology and didn't get the original error email. Here is the apology:
Today you received an email that incorrectly stated you had earned Companion Pass for 2017. This email was sent as a result of an error in our year end processing for Companion Pass status. Unfortunately you did not earn the status reflected. We recognize that receiving this email from us may have caused confusion and/or frustration, due to its inaccuracy regarding your 2017 status. For that, we offer our sincere apologies.
We admit this isn't the best way to start the New Year. That said, we appreciate your understanding when we make a human error like this one.
Sincerely,
Your friends at Southwest
Today you received an email that incorrectly stated you had earned Companion Pass for 2017. This email was sent as a result of an error in our year end processing for Companion Pass status. Unfortunately you did not earn the status reflected. We recognize that receiving this email from us may have caused confusion and/or frustration, due to its inaccuracy regarding your 2017 status. For that, we offer our sincere apologies.
We admit this isn't the best way to start the New Year. That said, we appreciate your understanding when we make a human error like this one.
Sincerely,
Your friends at Southwest
Jan 4, 2017, 6:20 pm
#52
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Got both & both.
Heads gotta role, embarrassment after public embarrassment. Who knows what's happening internally.
I speak from experience. Company hired an egotistical CIO who dismantled existing structures, insisted on developing critical software from scratch, missed delivery date after delivery date with much embarrassment and no one understood why. 7 years and a $100 million write off later he was finally let go when the CEO was replaced. Caused the company to be light years behind the competition...
Heads gotta role, embarrassment after public embarrassment. Who knows what's happening internally.
I speak from experience. Company hired an egotistical CIO who dismantled existing structures, insisted on developing critical software from scratch, missed delivery date after delivery date with much embarrassment and no one understood why. 7 years and a $100 million write off later he was finally let go when the CEO was replaced. Caused the company to be light years behind the competition...
Jan 5, 2017, 12:06 am
#54
Join Date: Aug 2015
Location: New York, Ohio, & Fayetteville NC
Programs: Delta Platinum, SW (former) A-list
Posts: 71
I too got the apology email but not the original mistake. I was a few flights short of making A list again this year, but I'm all but done with SW anyway, except for flights when I absolutely have to have the option of canceling last minute. I don't think I am really going to miss the A-list--if I check in on time 24 hours in advance I can still get a window seat, just not near the front. And ALL SW seats are so uncomfortable. I fly too much to put up with it--I'm putting all my money into Delta now so that I have enough status to get upgraded to Comfort Plus all the time. Plus I can get from NY to Detroit without making a 7 hour trip with a hellish layover in ATL or MDW. Bye, SW, and good riddance.
Jan 5, 2017, 2:47 am
#55
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
I too got the apology email but not the original mistake. I was a few flights short of making A list again this year, but I'm all but done with SW anyway, except for flights when I absolutely have to have the option of canceling last minute. I don't think I am really going to miss the A-list--if I check in on time 24 hours in advance I can still get a window seat, just not near the front. And ALL SW seats are so uncomfortable. I fly too much to put up with it--I'm putting all my money into Delta now so that I have enough status to get upgraded to Comfort Plus all the time. Plus I can get from NY to Detroit without making a 7 hour trip with a hellish layover in ATL or MDW. Bye, SW, and good riddance.
WN=Southwest Airlines
Jan 5, 2017, 4:21 am
#56
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,189
I have always thought those are deliberate attempts to get twice your attention.
Jan 5, 2017, 6:38 am
#57
Join Date: Apr 2014
Posts: 1,273
SW is great for last-minute changes and for booking flights with points. There's no runaround with points booking, it's all pretty straight forward. The CP was great and cut our family expense a lot. But other airlines have those lounges...and seats that are more comfortable. Will miss the SW humor though. And that CP....
Jan 5, 2017, 10:24 am
#58
Join Date: Aug 2004
Location: SAT
Programs: AA EXP BA Gold, TK Gold, Hyatt Globalist, Hilton Diamond, AS 100K, QR PLT, SAS Gold, IHG Spire, AMR
Posts: 5,898
SW is great for last-minute changes and for booking flights with points. There's no runaround with points booking, it's all pretty straight forward. The CP was great and cut our family expense a lot. But other airlines have those lounges...and seats that are more comfortable. Will miss the SW humor though. And that CP....
Jan 6, 2017, 5:31 pm
#60
Join Date: Nov 2006
Location: BOS
Programs: UA 1K (2MM); AA LT Gold (1.9 MM); SQ; WN; DL; "Bonvoy Ambassador""
Posts: 398
^
Last edited by BeanTownBoy; Jan 6, 2017 at 5:51 pm