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Curb Check-In Agent Tracks Down My Friend for Not Tipping. Is this Common?

Curb Check-In Agent Tracks Down My Friend for Not Tipping. Is this Common?

Old Jul 27, 16, 2:31 pm
  #46  
 
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Originally Posted by amm543 View Post
Depending on the airport many skycaps provide other services asides from just check in. It's very possible that the skycaps happened to be walking by near the security line and happened to notice the customer that didn't tip. While I agree that it was inappropriate to go over to the customer I highly doubt that the skycap actually went out of his way and tracked the customer down.

Other services that I've seen skycaps perform are assisting customers with their luggage (putting it on their big carts) and escorting them to the inside check-in counter for situations that the skycaps can't handle (unaccompanied minor, international flights, etc). Also some airports have skycaps at baggage claim to assist customers with luggage.
I have seen skycaps assisting passengers in wheelchairs at some airports, especially at curbside.
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Old Jul 29, 16, 5:42 pm
  #47  
 
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Originally Posted by davie355 View Post
That's utterly inappropriate. Worse than flat-out asking for a tip.
Yes that was rude and unprofessional of the WN baggage curbside agent. Look tips are optional but I will tip $2 per bag as they are doing me a favor if the lines are long inside. Perhaps your friend had a reason for not tipping and that's their decision not to tip. If the agent accosted me in the security line I would have laughed and said why are you wasting your time to find me for not tipping and then would have moved on. I mean the agent wasted company tine to hunt your friend down for not tipping.

There are signs stating that tups are at the passenger's discretion. Once the passenger left the curbside they are no longer the responsibility of the agent.

If your friend wants to complain they will need the Agent ID on the boarding pass or luggage check something like SJC/334. I would write in the complaint for extortion. Once I was forced to tip and the service was bad so I said to the agent to bring his supervisor who apologized and had a word with the agent.
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Old Sep 13, 16, 8:54 am
  #48  
 
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My good friend is a Skycap at one of the airport's in midwest. All Skycaps are working on tips. Every major airlines outsourced that job to a contractor long time ago. Contractor pays them way below minimum wage. Here are little tips how to use and deal with them: they basically will help you with anything as long as you "take care of them". If you don't have any money and running late for a flight just let them know. They seeing this everyday. They will help you for free in the name of customer service. Just Let them know before. Don't check then walk away without saying anything.
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Old Sep 15, 16, 3:40 pm
  #49  
 
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Originally Posted by JoshH2008 View Post
My good friend is a Skycap at one of the airport's in midwest. All Skycaps are working on tips. Every major airlines outsourced that job to a contractor long time ago. Contractor pays them way below minimum wage. Here are little tips how to use and deal with them: they basically will help you with anything as long as you "take care of them". If you don't have any money and running late for a flight just let them know. They seeing this everyday. They will help you for free in the name of customer service. Just Let them know before. Don't check then walk away without saying anything.
Not exactly. If the tips do not come up to minimum wage, the employer must make up the difference. If the tips are more, the employee keeps it.

What is the minimum wage for workers who receive tips?

An employer may pay a tipped employee not less than $2.13 an hour in direct wages if that amount plus the tips received equal at least the federal minimum wage, the employee retains all tips and the employee customarily and regularly receives more than $30 a month in tips. If an employee's tips combined with the employer's direct wages of at least $2.13 an hour do not equal the federal minimum hourly wage, the employer must make up the difference.
https://www.dol.gov/whd/minwage/q-a.htm
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Old Sep 23, 16, 11:16 pm
  #50  
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Originally Posted by DoctorK View Post
It's a little surprising but I don't think it's inappropriate. It's no different than failing to tip a server and having them say something as you're walking to your car, or asking a bellman to help you get your bags into your hotel room and them waiting for a tip.
Agree. Basically you are stealing the service of the porter if you fail to tip.

The only exception would be hotels in Japan, Thailand and other countries where tipping is considered an insult.
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Old Sep 24, 16, 1:11 am
  #51  
 
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im not sure where this happened but at LAX for example every person that is employed at the airport even some businesses that are off the airport but the land is owned by the airport are subject to LIVING WAGE pay which starts at like 15+ an hour. not sure where some of you are getting this low pay crap. they are paid well. Lets not forget it has COLA built in too!

https://www.lawa.org/welcome_LAWA.aspx?id=596
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Old Sep 27, 16, 10:42 am
  #52  
 
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Originally Posted by Amil View Post
im not sure where this happened but at LAX for example every person that is employed at the airport even some businesses that are off the airport but the land is owned by the airport are subject to LIVING WAGE pay which starts at like 15+ an hour. not sure where some of you are getting this low pay crap. they are paid well. Lets not forget it has COLA built in too!

https://www.lawa.org/welcome_LAWA.aspx?id=596
They're probably getting the low pay crap from the hundreds of other airports throughout the country that aren't in Los Angeles.
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Old Sep 27, 16, 4:32 pm
  #53  
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It's sad that they are not paid a living wage, but it's not my responsibility to make up the difference either. I am not going to fill in the gaps left by the employer to balance out their labor costs.

To be stalked down by one for failing to pay an optional extra amount is unacceptable. That cap should be fired for browbeating guests.
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Old Sep 27, 16, 10:46 pm
  #54  
 
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Originally Posted by Proudelitist View Post
It's sad that they are not paid a living wage, but it's not my responsibility to make up the difference either. I am not going to fill in the gaps left by the employer to balance out their labor costs.

To be stalked down by one for failing to pay an optional extra amount is unacceptable. That cap should be fired for browbeating guests.
I wouldn't feel too bad for them. Skycaps make pretty good money as much as $70-$100k, mostly from tips. Considerably more than any mandated "living wage" I've heard of. They are also usually able to manage their own work sckedule.
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Old Sep 28, 16, 6:53 am
  #55  
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Originally Posted by rsteinmetz70112 View Post
I wouldn't feel too bad for them. Skycaps make pretty good money as much as $70-$100k, mostly from tips. Considerably more than any mandated "living wage" I've heard of. They are also usually able to manage their own work sckedule.
And how much income do you think those guys are declaring?
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Old Apr 9, 19, 9:55 pm
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Originally Posted by MSPeconomist View Post
I'd decrease the tip in that case.
WoW. Tipping better if the guy steals from the company. Very classy.
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Old Apr 9, 19, 10:53 pm
  #57  
 
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I hope some of you don't have or raise children. To say a man should lose his employment over 2 dollars, it's just sad. You use the service, TIP the man! Coming after your friend OP, It was a jerk move by the Skycap, and it proves that he's not making 70-100k a year. I doubt he'd risk getting a complaint (or fired, like some of you would like to see) over 5, or even 20 bucks, making that kind of money. I love the service skycaps provide and hate waiting in line behind anyone who won't tip, It's actually unfair to those of us who gladly pay for services we use. If you stiff the skycap in front of me at the counter, i will glady speak up and hopefully embarass you bums for it!

Last edited by nsx; Apr 10, 19 at 8:39 am Reason: No politics please
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Old Apr 10, 19, 7:36 am
  #58  
 
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At least on the Delta side, they are not Delta employees therefore I will tip. Same with Southwest. There have been a few times recently where I did not have any cash and I couldn't give a tip (I don't typically carry cash because...no points). It was a bit awkward and I was debating whether I should say something or just walk away. I walked away feeling ashamed and my bag made it to my final destination. Oh well. Next time I'll give a bigger tip. I think the "tip culture" in the US is a little over the top. Tips should be for good service, and not to compensate for employers not wanting to pay higher wages. In other words, they are not entitled to my tip, however if they go above and beyond then I have no problem giving a generous tip.
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Old Apr 10, 19, 9:49 pm
  #59  
 
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Originally Posted by lowlife View Post
WoW. Tipping better if the guy steals from the company. Very classy.
I've been on Flyertalk for a number of years now but I still am baffled how you can dig up a thread like this after 2.5 years and reply to a post. Oh, and sign up for Flyertalk just to reply. I'm genuinely curious how that happens.
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Old Apr 11, 19, 4:46 am
  #60  
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For the record... I am the OP and my buddy assumed that the people at curbside were Southwest employees, just like the people inside at the Southwest counter. In his defense, it is not evidently clear. There is no sign saying we work for tips. Id also be curious to know if these guys make an hourly wage, by whom, and if its above minimum.

I rarely chedk bags but if I do at curbside, I give $5 but I dont think its 100% clear that tipping in mandatory. Tracking him down in the security line is a little much. Also curious how this arose after 2.5 years.
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