Southwest Airlines Business Select - Worst
Feb 17, 2016, 5:53 pm
#1
Original Poster
Join Date: Feb 2016
Posts: 2
Southwest Airlines Business Select - Worst
I booked Southwest Business Select From Houston to Baltimore and it was the worst decision I made.
1. Business Select is not Business Class. I payed around $600 for business select and economy was around $160-$200.
2. As a Business select Customer they boarded me earlier.
3. From here .... hits the fan. There were customers already sitting in front because it was connecting flight and disabled and parents with kids were allowed before me ( which is fine by me). This meant I had to go all the way in the back to sit. Which defeats the purpose of business select and extra $.
4. There was no wifi, no TV, no on board radio, no premium drink and no special boarding. Business select = economy class+$$$$$$ for losers like me.
Seriously not even radio. God I remember flying 7 years ago with united and them having on board radio with 12-15 channels.
5. I called customer relation. They were the worst. They said sorry its all we can do and hung up on me. Nothing no explanation, when I asked them I could have got the same deal with economy class they said I get 12* rewards points. As a loser I paid extra $ to get 12* rewards points.
I could have bought 3 economy class tickets with same money and slept my way through the flight.
when other airlines say business they mean business class. with all the perks of business class.
I am not being entitled or anything. This is my 1st business class flight. I saved up money to buy this experience but I guess I am loser who missed the memo.
I flew southwest all my life. I wish I would have booked other airlines. Customer relation straight up sucks. I don't even why southwest has customer relation department when all they say is sorry and deal with it.
Sorry for my English and grammar. Not in mood to be articulate and be proper.
1. Business Select is not Business Class. I payed around $600 for business select and economy was around $160-$200.
2. As a Business select Customer they boarded me earlier.
3. From here .... hits the fan. There were customers already sitting in front because it was connecting flight and disabled and parents with kids were allowed before me ( which is fine by me). This meant I had to go all the way in the back to sit. Which defeats the purpose of business select and extra $.
4. There was no wifi, no TV, no on board radio, no premium drink and no special boarding. Business select = economy class+$$$$$$ for losers like me.
Seriously not even radio. God I remember flying 7 years ago with united and them having on board radio with 12-15 channels.
5. I called customer relation. They were the worst. They said sorry its all we can do and hung up on me. Nothing no explanation, when I asked them I could have got the same deal with economy class they said I get 12* rewards points. As a loser I paid extra $ to get 12* rewards points.
I could have bought 3 economy class tickets with same money and slept my way through the flight.
when other airlines say business they mean business class. with all the perks of business class.
I am not being entitled or anything. This is my 1st business class flight. I saved up money to buy this experience but I guess I am loser who missed the memo.
I flew southwest all my life. I wish I would have booked other airlines. Customer relation straight up sucks. I don't even why southwest has customer relation department when all they say is sorry and deal with it.
Sorry for my English and grammar. Not in mood to be articulate and be proper.
Feb 17, 2016, 6:02 pm
#4
Original Poster
Join Date: Feb 2016
Posts: 2
I always flew economy class and thought the plane was full of economy class and when business class planes are different, where there is split between economy class and business class like other airlines. I was under that impression.
It might sound naive but i really thought that.
It might sound naive but i really thought that.
Feb 17, 2016, 6:44 pm
#5
Join Date: Jan 2013
Programs: SWA Rapid Rewards
Posts: 1
Business Select not Business Class
Southwest has ALWAYS been as expects to continue to be a SINGLE class airline. If you looked up "Business Select" on Southwest.com it would have told you what it is and what it isn't. Sorry you had to learn the hard way.
Feb 17, 2016, 9:05 pm
#7
Join Date: Dec 2009
Location: New Orleans (MSY)
Programs: AA EXP, IHG PLT, Hilton Gold, Hyatt Explorist, Amtrak, WN
Posts: 2,617
You should have received a voucher for a premium drink. It's included in the insanely-expensive Business Select fare (even though their drinks are cheap anyway).
At least you probably got a few extra Rapid Rewards points.
At least you probably got a few extra Rapid Rewards points.
Feb 18, 2016, 8:49 am
#9
FlyerTalk Evangelist
Join Date: Nov 2003
Location: Wesley Chapel, FL
Programs: American Airlines
Posts: 29,999
Sorry OP for your experience and also sorry but no offense I laughed out loud at your report. I mean, not at you but your story just made me laugh. Like others have said WN has always been a coach airline. There has not nor will there ever be a separate business class. That is not their business model.
Feb 18, 2016, 8:51 am
#10
Join Date: Jan 2010
Location: USA
Programs: AA Platinum Pro
Posts: 652
Oh gosh, sorry you got fooled by WN's "Business Select" fare. The only time you can hope for any more legroom on a BS fare with WN is if it is an originating early morning flight that has RON at the airport. Aircraft starts empty. If you are in the first 1-5 or so in BS boarding, you can "maybe" snag an exit row seat. Pre-boards can't sit in the exit rows. Otherwise, hope for the front bulkhead rows, which some like.