Drastic My Account changes

Old Jun 23, 2015, 7:22 pm
  #46  
 
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,731
I am still getting the error message after 4 days of rollout of the new "improved" (but dysfunctional) page.

Also, it appears the bookings linked to my bookings are not appearing. The companion pass ones are OK. But others which I had added to my booking disappeared.

Oh, well.

It's a pretty background picture.
dlaue is offline  
Old Jun 23, 2015, 8:11 pm
  #47  
nsx
Moderator: Southwest Airlines, Capital One
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Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,589
Originally Posted by dlaue
I am still getting the error message after 4 days of rollout of the new "improved" (but dysfunctional) page.
It could have been worse: They could have rolled this out during the annual sale!
nsx is offline  
Old Jun 23, 2015, 8:26 pm
  #48  
 
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
Originally Posted by Tarhee1
Has anyone been able to add a companion to a reservation on the new site? I get an error message every time i try.
I cannot-it populates everything except the companions name,but doesn't allow it to be added.
freeflyin is offline  
Old Jun 23, 2015, 10:22 pm
  #49  
 
Join Date: Oct 2010
Programs: My opinions are my own and not that of my employer(s)
Posts: 1,411
Still waiting on my future travel funds to show as a total and able to book using them with a couple clicks.
traveller001 is offline  
Old Jun 25, 2015, 9:59 am
  #50  
 
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,731
6 days of dysfunction.

It's no longer "awkward." It's more like "shameful."
dlaue is offline  
Old Jun 25, 2015, 10:30 am
  #51  
 
Join Date: Jan 2008
Posts: 3,638
One unused, roundtrip standard award is now missing from my account; it is valid till May 2016. It was just there, yesterday.

Scrolling through upcoming trips, I can confirm that I did not use it.

The following message is displayed, when checking awards in my account:

There are currently no Rapid Rewards awards in your account. You might have awards that are currently reserved for future travel, or you may not have earned enough credits to redeem for a rewards flight.
Now, a few minutes later, the award is back in my account.
mke9499 is offline  
Old Jun 25, 2015, 11:14 am
  #52  
 
Join Date: Dec 2012
Location: SoCal
Posts: 123
Has anyone, in old or new versions, been able to assign a KTN to a comp pass listed on their profile in a spot that doesn't require listing that # every time they make a companion pass booking? My wife was disappointed the didn't get tsa pre last time we flew. I was making 5 bookings, I didn't tell her I probably forgot to include her # when making the reservation.
wetsand is offline  
Old Jun 25, 2015, 11:57 am
  #53  
 
Join Date: May 2011
Location: 2C
Programs: MR PP & LT Plat, HH Diamond, WN A+ and CP, Avis First, National E+
Posts: 201
Originally Posted by wetsand
Has anyone, in old or new versions, been able to assign a KTN to a comp pass listed on their profile in a spot that doesn't require listing that # every time they make a companion pass booking? My wife was disappointed the didn't get tsa pre last time we flew. I was making 5 bookings, I didn't tell her I probably forgot to include her # when making the reservation.
The only alternative that I'm aware of is to call CS and ask them to add the KTN to the CP reservation.
sleasure is offline  
Old Jun 25, 2015, 1:11 pm
  #54  
 
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,731
Originally Posted by wetsand
Has anyone, in old or new versions, been able to assign a KTN to a comp pass listed on their profile in a spot that doesn't require listing that # every time they make a companion pass booking? My wife was disappointed the didn't get tsa pre last time we flew. I was making 5 bookings, I didn't tell her I probably forgot to include her # when making the reservation.
No, the global entry number is not populated on a companion pass booking, even though it exists in the companion's profile. One must re-enter it each time.
dlaue is offline  
Old Jun 25, 2015, 1:34 pm
  #55  
 
Join Date: Mar 2011
Posts: 6,286
Originally Posted by traveller001
Still waiting on my future travel funds to show as a total and able to book using them with a couple clicks.
Dream on. That will never, ever happen.
ursine1 is offline  
Old Jun 26, 2015, 8:50 am
  #56  
 
Join Date: Jul 2009
Posts: 22
When are they going to fix the flights flown this year and points earned towards A list and companion?

This is ridiculous.
bruin18 is offline  
Old Jun 26, 2015, 11:44 am
  #57  
 
Join Date: Jan 2015
Posts: 48
I had the bright idea I could get around it by using the mobile app, but that shows no flights, no points, nothing toward A List or Companion pass this year. Pretty damn annoying, since we are close the companion pass and would like to know how much more my husband needs for A List again.
betsifur is offline  
Old Jun 26, 2015, 3:27 pm
  #58  
 
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,267
Originally Posted by betsifur
I had the bright idea I could get around it by using the mobile app, but that shows no flights, no points, nothing toward A List or Companion pass this year. Pretty damn annoying, since we are close the companion pass and would like to know how much more my husband needs for A List again.
I am able to go to to the past activity page and add it up by hand to see where I stand on CP. It's not as elegant but it gets the job done.
alggag is offline  
Old Jun 27, 2015, 1:49 am
  #59  
 
Join Date: Aug 2005
Posts: 24
Hopefully SWA reading this. I am not a big fan of the new layout. It is fine for one or two flights, but having a number of flights in there can be somewhat more time consuming to navigate or check things. Great effort, but lets keep this simple and fast. Perhaps we could focus efforts on other things? Preboarding abuse, Quality WIFI on all flights, and as a long shot, how about allowing ones companion to board with you if you hold A+ with CP? (I actually had a gate agent once suggest for me to be a gentleman and board in the mid Bs with my companion! I asked if they'd refund the difference for the BS ticket I had. They seemed to care less.)
Greedy4Points is offline  
Old Jun 27, 2015, 4:01 pm
  #60  
 
Join Date: Oct 2009
Location: LA
Programs: Hilton Diamond, SPG Gold, Delta Platinum Medallion, AAdvantage Platinum Pro
Posts: 600
Website from ipad has been down for days. Good work Southwest IT...
Miami305 is offline  

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