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-   Southwest Airlines | Rapid Rewards (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards-501/)
-   -   How the Heck Does One Get Through to Customer Service? (https://www.flyertalk.com/forum/southwest-airlines-rapid-rewards/1687045-how-heck-does-one-get-through-customer-service.html)

dizz Jun 12, 2015 8:22 am
Originally Posted by pushback (Post 24956696)
and ... I just for a tweet back from SouthwestAir:



"Southwest Airlines
@SouthwestAir

Jun 11

@flyerfocus Hey John, apologies for the trouble you have had contacting us. Please DM us your confirmation number so we can followup. ^CC "

Stay tuned.
Hey pushback, just noticed your post and wanted to reach out. Has southwest gotten back to you after your twitter post? Maybe there is something I can do to help you out. I hate to hear when we drop the ball.

And I know that our customer relations number sucks... it's rooted in outdated phone line infrastructure =( not sure when that mess will get fixed

pushback Jun 12, 2015 11:11 am
Twitter did the trick. 2 x 100 vouchers now in my possession.

toomanybooks Jun 12, 2015 4:28 pm
Originally Posted by dizz (Post 24959712)
And I know that our customer relations number sucks... it's rooted in outdated phone line infrastructure =( not sure when that mess will get fixed
If I recall, this is the first time anyone from WN has made such an admission.

For a multi-billion dollar company, it is really embarrassing to know it has a crummy phone system and not upgrade it. They don't cost that much.

smmrfld Jun 12, 2015 5:31 pm
Originally Posted by toomanybooks (Post 24962020)
If I recall, this is the first time anyone from WN has made such an admission.
Yup. Just waiting to see when this rogue employee will be cut off.


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