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Advance notice: Website unavailable for RR bookings 4-23 11pm - 4-24 6am CST

Advance notice: Website unavailable for RR bookings 4-23 11pm - 4-24 6am CST

Old Apr 23, 15, 4:22 pm
  #1  
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Join Date: Mar 2011
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Advance notice: Website unavailable for RR bookings 4-23 11pm - 4-24 6am CST

Advance notice of website maintenance is a welcome new development. Yet, why does this fill me with dread? (Taking some screenshots now, just in case.)

ALERT: Rapid Rewards account access and points bookings will be unavailable tonight from about 11:00 p.m. to 6:00 a.m. (CST). Please call 1-800-435-9792 to book a sale fare using points during this time. Thank you!
Posted on the main page and also FB and Twitter.
ursine1 is offline  
Old Apr 23, 15, 4:26 pm
  #2  
 
Join Date: Oct 2014
Programs: Hilton Diamond, SPG Platinum, Hyatt Diamond, Club Carlson Gold
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Doesn't sound good at all.
thehustla is offline  
Old Apr 23, 15, 4:46 pm
  #3  
 
Join Date: Oct 2001
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Round 2 of the current deval? Perhaps they are pissed someone figured out the hidden fare class geometric progression of points. No outcry thus far? Get ready for 80x-90x ?
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Old Apr 23, 15, 4:50 pm
  #4  
 
Join Date: Dec 2010
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Originally Posted by joshua362 View Post
Round 2 of the current deval? Perhaps they are pissed someone figured out the hidden fare class geometric progression of points. No outcry thus far? Get ready for 80x-90x ?
I'd say it's scheduled maintenance. They didn't suspend account access on 4/17 when they were adjusting redemption rates, did they?
Patrickthetiger is offline  
Old Apr 23, 15, 4:59 pm
  #5  
 
Join Date: Jul 2013
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I don't like it.

Who does maintenance on a Thursday night? Don't they usually schedule such things for Saturday night, he writes after having update a major server app this evening.?
rsteinmetz70112 is online now  
Old Apr 23, 15, 4:59 pm
  #6  
nsx
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Since they give the option of phoning in your bookings, I imagine that this is an interface or back end change rather than wholesale repricing of awards. But if you are a worrier you might want to book your award travel now.
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Old Apr 23, 15, 5:53 pm
  #7  
 
Join Date: Jan 2010
Location: Houston (HOU/IAH)
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Maybe they're going to display the points multiplier they are using for that particular flight?

Yeah right, like they would actually do a a thing like that.
alggag is offline  
Old Apr 23, 15, 9:37 pm
  #8  
 
Join Date: Jul 2001
Posts: 3,599
And do they really mean CST, meaning one hour behind the time currently observed in the Central time zone?
rove312 is offline  
Old Apr 23, 15, 9:48 pm
  #9  
nsx
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Originally Posted by rove312 View Post
And do they really mean CST, meaning one hour behind the time currently observed in the Central time zone?
Almost certainly not. Southwest's announcements often have typos and minor semantic errors like this. Maybe that's why they didn't want to give us any details on the devaluation!
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Old Apr 23, 15, 10:28 pm
  #10  
 
Join Date: Jan 2010
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Originally Posted by rove312 View Post
And do they really mean CST, meaning one hour behind the time currently observed in the Central time zone?
It looks like things are starting to get flaky on the website, guess we'll see what "enhancements" they make.
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Old Apr 23, 15, 11:08 pm
  #11  
nsx
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I can't retrieve a reservation now even using the PNR without logging in.
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Old Apr 24, 15, 12:04 am
  #12  
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Despite what the alert says, phone reps can't make points bookings either.
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Old Apr 24, 15, 6:04 am
  #13  
 
Join Date: Nov 2005
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I am not noticing anything different on first glance.
tatterdema is offline  
Old Apr 24, 15, 6:58 am
  #14  
 
Join Date: Jan 2012
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Originally Posted by tatterdema View Post
I am not noticing anything different on first glance.
Same. I don't notice anything new at all
bgriz18 is offline  
Old Apr 24, 15, 5:55 pm
  #15  
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I was happy to find that everything in my account remained as it should have.
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