Advance notice: Website unavailable for RR bookings 4-23 11pm - 4-24 6am CST

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Apr 23, 2015, 4:22 pm

ursine1

Original Poster

Join Date: Mar 2011

Posts: 6,286

Advance notice: Website unavailable for RR bookings 4-23 11pm - 4-24 6am CST

Advance notice of website maintenance is a welcome new development. Yet, why does this fill me with dread? (Taking some screenshots now, just in case.)

Quote:

ALERT: Rapid Rewards account access and points bookings will be unavailable tonight from about 11:00 p.m. to 6:00 a.m. (CST). Please call 1-800-435-9792 to book a sale fare using points during this time. Thank you!

Posted on the main page and also FB and Twitter.

Apr 23, 2015, 4:26 pm

thehustla

Join Date: Oct 2014

Programs: Hilton Diamond, SPG Platinum, Hyatt Diamond, Club Carlson Gold

Posts: 102

Doesn't sound good at all.

Apr 23, 2015, 4:46 pm

joshua362

Join Date: Oct 2001

Programs: LTP, PP

Posts: 8,698

Round 2 of the current deval? Perhaps they are pissed someone figured out the hidden fare class geometric progression of points. No outcry thus far? Get ready for 80x-90x ?

Apr 23, 2015, 4:50 pm

Patrickthetiger

Join Date: Dec 2010

Posts: 62

Quote:

Originally Posted by joshua362

Round 2 of the current deval? Perhaps they are pissed someone figured out the hidden fare class geometric progression of points. No outcry thus far? Get ready for 80x-90x ?

I'd say it's scheduled maintenance. They didn't suspend account access on 4/17 when they were adjusting redemption rates, did they?

Apr 23, 2015, 4:59 pm

rsteinmetz70112

Join Date: Jul 2013

Posts: 5,813

I don't like it.

Who does maintenance on a Thursday night? Don't they usually schedule such things for Saturday night, he writes after having update a major server app this evening.?

Apr 23, 2015, 4:59 pm

nsx

Moderator: Southwest Airlines, Capital One

Join Date: Sep 1999

Location: California

Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member

Posts: 21,619

Since they give the option of phoning in your bookings, I imagine that this is an interface or back end change rather than wholesale repricing of awards. But if you are a worrier you might want to book your award travel now.

Apr 23, 2015, 5:53 pm

alggag

Join Date: Jan 2010

Location: Houston (HOU/IAH)

Programs: WN, UA, DL, AA, Chase UR, Amex MR

Posts: 2,267

Maybe they're going to display the points multiplier they are using for that particular flight?

Yeah right, like they would actually do a a thing like that.

Apr 23, 2015, 9:37 pm

rove312

Join Date: Jul 2001

Posts: 3,973

And do they really mean CST, meaning one hour behind the time currently observed in the Central time zone?

Apr 23, 2015, 9:48 pm

nsx

Moderator: Southwest Airlines, Capital One

Join Date: Sep 1999

Location: California

Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member

Posts: 21,619

Quote:

Originally Posted by rove312

And do they really mean CST, meaning one hour behind the time currently observed in the Central time zone?

Almost certainly not. Southwest's announcements often have typos and minor semantic errors like this. Maybe that's why they didn't want to give us any details on the devaluation!