http://investors.southwest.com/news-...2016-113113408

I guess when you spend squat on IT, lots of profits can fall to the bottom line.

Goes to show that even though certain people here have loudly complained about Southwest's current pricing and strategies, the people at Southwest know a bit more at how to run a company. Lose a few customers but secure record profits? That's Business 301. (Business 101...how to make money. Business 201...how to draw in customers. Business 301...how to determine which customers are making you the most money, and which customers are a drain on profits.)

Well said.

Plus a helpful hand from our government allowing competition to dry up, perhaps a result of Business 202, Lobby & Influencing Strategies

That course was paid for with your tax dollars. And the students never showed up at class anyway. :cool:

A bit of discussion:

http://finance.yahoo.com/news/southw...103928443.html

I am not an investor. I am a customer. Abusing customers and employees is one way to ruin a business long term. Southwest is spending down it's goodwill and that will in the end have consequences, probably right after GK retires.

Revenue increase from (primarily) the new Chase agreement. Lower fuel costs. Solid demand.

This has nothing to do with customer management.

Wn 10-q, 3q 2016
 

http://hsprod.investis.com/shared/v2...=&SEQ=&SQDESC=

Edit: Why did my caps disappear in the headline? Odd.

Cost of the Computer Meltdown?
 

Numbers seem pretty steady for the year. This is the most interesting part.

3 months ending 9/30 9 months ending 9/30
2016 2015 2016 2015
Operating income $ 695 $1,225 (43.3)% $2,915 $3,090 (5.7)%
Net income $ 388 $ 584 (33.6)% $1,722 $1,645 4.7%
Net income per share, diluted $ 0.62 $ 0.88 (29.5)% $ 2.70 $ 2.45 10.2%

Looks like they took a hit of $530 million in the 3rd quarter. That has to be mostly from the great computer meltdown starting July 20.

I guess this explains why they couldn't reimburse me for the $100 piece of luggage they broke.

2Q 2017
 

Investors punished LUV for "slowed unit growth revenue."

Gary Kelly blames "unexpected drag" from the new reservation system and "items that we didn't anticipate our people having such difficulty with."

"The upgraded boarding product at the gate," he told CNBC, "is a little but more cumbersome to sell than the previous system." CEO anticipates improvement from the new system "by the end of next year."

http://easycaptures.com/fs/uploaded/1108/2082211611.jpg

Southwest Airlines Shares Sink on Unit Revenue Growth Concerns

Oh look, the resident SWA hater LegalTender smirking his way through the forums again. I bet you were frothing out of your mouth to get this hot take, weren't you?

Ya got me! Welcome to FlyerTalk, aka h8teralert.

http://easycaptures.com/fs/uploaded/1108/0947362525.jpg

Gate upgrades are considered a significant source of revenue for WN? How many people really buy these? This has got to be the greatest deflection in financial doublespeak history and got to be masking something bigger. Misdirection as GOB would say...