Family Asked To Leave Southwest Flight After Tweet
Jul 23, 2014, 1:52 pm
#76
Join Date: Mar 2011
Posts: 6,286
What should do the GA have done? Simply denied allowing the A-List pax to board early with the kids and say he can go with them later at their spot or they can board separately. When he started getting an attitude with the GA, she should have just referred him to Customer Relations if he isn't happy with the policy. They would have gave him a voucher to make him feel like a special snowflake and move on to the next person.
I'll also point out that, previously you did say (somewhat astonishingly):
Originally Posted by flyventure
If it were me I would have denied boarding, refunded the full cost of the tickets, and told them to find another airline. Douche bag mentality needs to be put into check and some just think because they have a certain status that they get to have their way all the time. It doesn't work like that. If he would have followed the rules like everyone else, instead of thinking himself more important than everyone else on the aircraft, this would have been a non-issue.
Jul 23, 2014, 1:53 pm
#77
Join Date: Jan 2004
Location: Dallas, TX USA
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Posts: 1,245
Jul 23, 2014, 2:02 pm
#78
Join Date: Dec 2012
Location: LAX
Programs: AA Platinum, Marriott Gold, Hyatt Platinum, Starwood Gold, National Executive
Posts: 67
When one reads the below - it certainly does not appear you are coming to the defense of the pax - ergo that is why I came to the assumption that you were defending the "rude" agent.
As I have stated before, it is clear that WN feels the pax was slighted at least a little bit which caused them to give the vouchers. And no, "rude party of 1" will not get to speak publicly as WN has more sense than to allow that.
As I have stated before, it is clear that WN feels the pax was slighted at least a little bit which caused them to give the vouchers. And no, "rude party of 1" will not get to speak publicly as WN has more sense than to allow that.
How do each if you know she was not physically threatened? We have only the passenger's version of the account.
How is her act tantamount to a lie? We have only a one-sided abbreviated version of each person's actions.
Do you believe that the story telling pax was perfectly honest about how he treated the GA and didn't leave anything out?
This may or may not be fine. But, keep in mind the source. If this were a criminal trial, you have just been presented the prosecution's accusations....do you not give the accused an opportunity to refute? (I know the employee isn't going to talk publicly about this, but, I think it reasonable to take the passenger's account with a grain of salt)
How is her act tantamount to a lie? We have only a one-sided abbreviated version of each person's actions.
Do you believe that the story telling pax was perfectly honest about how he treated the GA and didn't leave anything out?
This may or may not be fine. But, keep in mind the source. If this were a criminal trial, you have just been presented the prosecution's accusations....do you not give the accused an opportunity to refute? (I know the employee isn't going to talk publicly about this, but, I think it reasonable to take the passenger's account with a grain of salt)
Jul 23, 2014, 2:12 pm
#79
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
I see you are assuming things about me with even less of a basis than the assumptions about the GA and WN's response that you seem to make.
Edited to add: you must have missed the bolded below:
How do each if you know she was not physically threatened? We have only the passenger's version of the account.
How is her act tantamount to a lie? We have only a one-sided abbreviated version of each person's actions.
Do you believe that the story telling pax was perfectly honest about how he treated the GA and didn't leave anything out?
This may or may not be fine. But, keep in mind the source. If this were a criminal trial, you have just been presented the prosecution's accusations....do you not give the accused an opportunity to refute? (I know the employee isn't going to talk publicly about this, but, I think it reasonable to take the passenger's account with a grain of salt)
How is her act tantamount to a lie? We have only a one-sided abbreviated version of each person's actions.
Do you believe that the story telling pax was perfectly honest about how he treated the GA and didn't leave anything out?
This may or may not be fine. But, keep in mind the source. If this were a criminal trial, you have just been presented the prosecution's accusations....do you not give the accused an opportunity to refute? (I know the employee isn't going to talk publicly about this, but, I think it reasonable to take the passenger's account with a grain of salt)
Last edited by FindAWay; Jul 23, 2014 at 2:18 pm
Jul 23, 2014, 2:14 pm
#80
Join Date: Jul 2013
Posts: 5,813
I posted this is another thread. Sunday I was boarding a flight in FLL and a guy tried to sneak his GF in at his position (A-20) just ahead of me. Her BP wouldn't scan so the GA told them they must be on the wrong flight and asked them to step aside while the GA boarded the A15-30 group. I believe she was A-54. They boarded later I think pretty much at the end of the A-group.
It was very deftly handled.
It was very deftly handled.
Last edited by rsteinmetz70112; Jul 23, 2014 at 2:21 pm
Jul 23, 2014, 2:16 pm
#81
Join Date: Mar 2012
Posts: 413
In the past I have had no problem going to bat for people, doing what needs to be done to make it right, and listen to ever issue they have and try to correct it. The minute the line is crossed to direct (verbal) attacks and douche bag mentality, that when the helpful side goes away and the flexibility and "gray area" accessibility vanishes.
End of the day in this case, GA was in the wrong - so was the pax. GA needs to suck it up and just enforce the policy as it is written if the pax wanted to be a d-bag.
Jul 23, 2014, 2:20 pm
#83
Join Date: Jul 2013
Posts: 5,813
I don't think that indicates anything other than a peace offering. It's pretty much the lowest level they offer. If they really felt he was mis-treated they would have offered him much more. It may be after an investigation they may reach out to him, and offer more.
Jul 23, 2014, 2:22 pm
#84
Join Date: Jul 2013
Location: MRY - CNX - TXL
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Posts: 7,058
In doing her job how did this woman find out about the tweet and then go and react?
Was she boarding people and on Twitter at the same time or did SWA social media team see it, call up the gate and then somehow direct/instigate this?
Was she boarding people and on Twitter at the same time or did SWA social media team see it, call up the gate and then somehow direct/instigate this?
Jul 23, 2014, 2:28 pm
#85
Join Date: Sep 2011
Location: ORD/MDW
Programs: AA EXP, DL-Plat, WN-CP | Hotels: Choice-Gld, IHG-Plt, Rad-Gld, HH-Dia, Hyatt-Glob, Marriott-LtPlt
Posts: 2,889
Pax is quoted in the article that he told the GA that he was going to tweet.
Jul 23, 2014, 2:29 pm
#86
Join Date: Mar 2011
Posts: 6,286
I suspect the GA checked twitter following the pax's statement that he was going to tweet about her rudeness.
Jul 23, 2014, 2:31 pm
#87
Join Date: Jul 2013
Location: MRY - CNX - TXL
Programs: UA 1K / *G / Marriott PE / Expedia Gold+ / Hertz PC
Posts: 7,058
I'd be shocked if someone from the Southwest social media team was involved; the logistics just don't make sense. There are tons of tweets referencing Southwest daily, and many include the names (or partial names) of employees… so why would this one be singled out?
I suspect the GA checked twitter following the pax's statement that he was going to tweet about her rudeness.
I suspect the GA checked twitter following the pax's statement that he was going to tweet about her rudeness.
Jul 23, 2014, 2:32 pm
#88
Join Date: Dec 2012
Location: LAX
Programs: AA Platinum, Marriott Gold, Hyatt Platinum, Starwood Gold, National Executive
Posts: 67
No I didn't miss it. As you have cavalierly dismissed the pax's account as one that can be taken with a grain of salt, it is very CLEAR to me whose side you are on.
Enough said!!!
Enough said!!!
You're applying the "if you're not with us, then, you're against us" mantra to me simply asking questions? As I've said, I am reserving judgment.
I see you are assuming things about me with even less of a basis than the assumptions about the GA and WN's response that you seem to make.
Edited to add: you must have missed the bolded below:
I see you are assuming things about me with even less of a basis than the assumptions about the GA and WN's response that you seem to make.
Edited to add: you must have missed the bolded below:
Jul 23, 2014, 2:32 pm
#89
A FlyerTalk Posting Legend
Join Date: Jul 2002
Location: MCI
Programs: AA Gold 1MM, AS MVP, UA Silver, WN A-List, Marriott LT Titanium, HH Diamond
Posts: 52,571
What should do the GA have done? Simply denied allowing the A-List pax to board early with the kids and say he can go with them later at their spot or they can board separately. When he started getting an attitude with the GA, she should have just referred him to Customer Relations if he isn't happy with the policy. They would have gave him a voucher to make him feel like a special snowflake and move on to the next person.
I remember back when I occasionally flew solo with a small child. I'm pretty sure I boarded with my elite group, with the kid. (Granted, this way predated WN statuses and the multitude of complex boarding orders on most legacy airlines. The boarding call was usually simple...something to the effect of "all <program> elite members can now board.") I didn't consider it a douchy thing to do, so it's possible that this guy didn't either. Now, having read FT for many years, I realize it's a capital crime...but in the real world people likely consider it reasonable.
Anyway, put me in the camp of those who think the GA needs to stop taking steroids. Errr, I mean, needs to find another line of work.
