Possible issues with points reservations made on 12/19/2013
Dec 27, 2013, 10:14 pm
#1
Moderator: Chase Ultimate Rewards
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Join Date: Apr 2005
Location: SFO
Programs: UA 2P, MR LT Plat, IHG Plat, BW Dia, HH Au, Avis PC
Posts: 5,445
Possible issues with points reservations made on 12/19/2013
Made a points reservation on Dec 19 and noticed I hadn't received the usual confirmation and saw only an error message when trying to view the reservation details online.
Calling in, the rep said there was a technical problem on that day and a significant number of points reservations were not ticketed correctly.
Apparently they are fixing these reservations manually, as people notice a problem.
The ticket had to be completely rebooked but WN honored the original quoted points price.
If you booked anything that day, you may want to verify that everything ticketed correctly.
Calling in, the rep said there was a technical problem on that day and a significant number of points reservations were not ticketed correctly.
Apparently they are fixing these reservations manually, as people notice a problem.
The ticket had to be completely rebooked but WN honored the original quoted points price.
If you booked anything that day, you may want to verify that everything ticketed correctly.
