800-flowers
Dec 15, 2013, 8:17 pm
#31
Join Date: Mar 2011
Posts: 6,286
I would have appreciated being asked if I wanted a redelivery or a refund.
Since they are automatically redelivering, I would have liked to have been told when the rescheduled delivery timeframe is, (or perhaps provided a link so I had a way to track it) so I could let my mom know when to expect it. She lives alone, and spends time at my sister's house two days a week. Logging into my account shows nothing but the original order.
I would have liked an acknowledgement that the replacement would be larger than the original one, since one issue was that the original was much smaller than represented online.
Since they are automatically redelivering, I would have liked to have been told when the rescheduled delivery timeframe is, (or perhaps provided a link so I had a way to track it) so I could let my mom know when to expect it. She lives alone, and spends time at my sister's house two days a week. Logging into my account shows nothing but the original order.
I would have liked an acknowledgement that the replacement would be larger than the original one, since one issue was that the original was much smaller than represented online.
Dec 16, 2013, 11:57 am
#32
Join Date: Dec 2013
Posts: 14
can someone verify this?
I think it is the date when the points are posted really matter. Can someone confirm this? Thanks.
Each order did get 1750 points.
The problem with the above plan is that each order posted and listed the original order date from 1800flowers (not delivery date)
in the past (credit card or other partner points, Southwest has applied the CPQP on the date (year) earned rather than the date (year) they posted.
The problem with the above plan is that each order posted and listed the original order date from 1800flowers (not delivery date)
in the past (credit card or other partner points, Southwest has applied the CPQP on the date (year) earned rather than the date (year) they posted.
Dec 17, 2013, 12:03 am
#33
Join Date: Aug 2012
Location: LAS
Posts: 1,525
I would have appreciated being asked if I wanted a redelivery or a refund.
Since they are automatically redelivering, I would have liked to have been told when the rescheduled delivery timeframe is, (or perhaps provided a link so I had a way to track it) so I could let my mom know when to expect it. She lives alone, and spends time at my sister's house two days a week. Logging into my account shows nothing but the original order.
I would have liked an acknowledgement that the replacement would be larger than the original one, since one issue was that the original was much smaller than represented online.
Since they are automatically redelivering, I would have liked to have been told when the rescheduled delivery timeframe is, (or perhaps provided a link so I had a way to track it) so I could let my mom know when to expect it. She lives alone, and spends time at my sister's house two days a week. Logging into my account shows nothing but the original order.
I would have liked an acknowledgement that the replacement would be larger than the original one, since one issue was that the original was much smaller than represented online.
Last edited by NextTrip; Dec 17, 2013 at 8:57 pm
Dec 17, 2013, 10:01 am
#34
Join Date: Mar 2011
Posts: 6,286
Since they choose to automatically re-deliver, I don't think it's a huge step to provide information about when that delivery is scheduled. (As of this writing it hasn't happened yet, and in order to find out I'll apparently need to contact them again.)
I'm not surprised that they didn't acknowledge that one issue could be misrepresentation of the item online. If/when the replacement arrives we'll see if that's actually the case.
Dec 17, 2013, 11:28 pm
#35
Join Date: Mar 2011
Posts: 6,286
Update: Spoke with mom, replacement was delivered today. On the upside, she says this one looks healthy. On the downside, she says its the same size as the previous one. In her words, the pot is "the size of a coffee cup," and the plant itself is "less than a foot tall." She says it's in a plastic pot covered with foil.
The description of the item I ordered is "Fresh poinsettia with gorgeous multiple blooms arrives hand-delivered in a basket planter; type of basket may vary based on local availability, planter measures 6" diameter; plant measures overall approximately 16"H."
I'm just gonna let his one go. When I'm home next week I'll pickup a nice big poinsettia somewhere and hand deliver it.
The description of the item I ordered is "Fresh poinsettia with gorgeous multiple blooms arrives hand-delivered in a basket planter; type of basket may vary based on local availability, planter measures 6" diameter; plant measures overall approximately 16"H."
I'm just gonna let his one go. When I'm home next week I'll pickup a nice big poinsettia somewhere and hand deliver it.
Dec 18, 2013, 11:55 am
#37
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta Plat, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 529
Ordered some flowers today from 800Flowers. Hoping the RR points post sooner than later. Trying to cash in some points for a mid-february trip to go see my grandparents. Also used my Amex to the get $15 back after $50 
Dec 19, 2013, 12:53 pm
#38
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,693
Dec 19, 2013, 5:32 pm
#39
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
another 'fabulous' order received today for my kids teachers.
one box of smashed and broken chocolate covered pretzels - delivered
second box - delayed by UPS (subject to 1 more day of mishandling)
one box of smashed and broken chocolate covered pretzels - delivered
second box - delayed by UPS (subject to 1 more day of mishandling)
Dec 20, 2013, 11:47 am
#40
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta Plat, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 529
Yep. I believe so. Bought a $40 bouquet for my wife. After tax and the S&H fee, it was roughly $60. Just checked my Amex this morning and the $15 credit had been applied.
Dec 20, 2013, 1:55 pm
#42
Join Date: Nov 2006
Programs: Marriott Platinum, Hilton Diamond, IHG Platinum
Posts: 3,693
Great! But Amex credit is slower for me. Still waiting on credit for something purchased 25 days ago!
Dec 25, 2013, 7:32 pm
#43
Join Date: Nov 2012
Programs: Hilton Diamond, Marriott Plat, Delta Plat, AA Gold, Avis PresClub
Posts: 104
I will never use 800-flowers. Last year i made 4 separate purchases form them to get 4 bonus points. They combines them all into 1 so i only got 1 set of bonus points, and then they messed up the other 3 deliveries. Worst customer service as well. I would have rather been transferred to someone in India than deal with they CS team.
Dec 25, 2013, 7:42 pm
#44
Join Date: Nov 2013
Posts: 8
Just a tip for those using 1-800-Flowers who are more used to using Teleflora. The flowers and gifts actually delivered by 1-800-Flowers (those delivered in boxes) are completely useless, mostly dead, and sometimes late. Usually, the flowers that are delivered in a vase (those delivered by local florists) are much better.
Dec 26, 2013, 11:39 am
#45
Join Date: Apr 2013
Location: JAX/St Augustine, FL
Programs: Delta Plat, Southwest RR, HHonors Diamond, Hertz PC, National EE
Posts: 529
Just checked my RR account and saw the points posted on 12/24 for my flowers ordered on 12/18. That was quick.