No longer earning points with hidden city ticketing
As long as I can recall, I've always received RR points when I deplaned at a stopover and had the gate agent delete my boarding pass/connecting ticket). Often I would receive $5-15 from the 2nd set of taxes/airport fees as ticketless travel credit. If the points didn't auto-post within 24 hours, they would post immediately after I used the leftover funds.
Fast forward to this month, I did not receive any points or flight segment count towards Tier/CP renewal. The A+ hotline could see my travel, fare paid, and told me that I earned points. However, they could not see a points count. Instead, they referred me to the Dallas CS hotline. The Dallas hotline researched things extensively and stated that their system no longer awards points if the itinerary isn't flown to completion. They admitted this was a new change to discourage hidden city travel since sometimes the cost is less, which 'games the system'. As a gesture of goodwill, I was given half of the base points, and zero of the A+ double points. |
Originally Posted by expert7700
(Post 21620455)
They admitted this was a new change to discourage hidden city travel sine sometimes the cost is less, which 'games the system'.
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Originally Posted by tusphotog
(Post 21620472)
If they want to stop hidden city ticketing, perhaps they shouldn't allow it instead of playing these silly games... @:-)
However since they have explicitly allowed hidden cities in the past they should be forthright and simply announce it. I suppose they could claim it is in the new no-show policy but if you cancelled the leg, that shouldn't apply. Who is keeping the list of things they've changed? |
Interesting. A result of the Sept. 13th No-Show policy perhaps? But that would contradict what Southwestgabe specifically said back in April:
"No-show 100% penalty starts September 13, 2013 for travel booked starting May 10" Quote: Originally Posted by mke9499 How/will will this impact hidden city bookings? Company Representative - Southwest Airlines "Hidden city" bookings will be subject to the No-Show Policy if any segment of the itinerary includes Wanna Get Away or DING! fares and is not used & not cancelled by the Customer at least ten minutes prior to scheduled departure. |
Originally Posted by expert7700
(Post 21620455)
Fast forward to this month, I did not receive any points or flight segment count towards Tier/CP renewal. The A+ hotline could see my travel, fare paid, and told me that I earned points. However, they could not see a points count. Instead, they referred me to the Dallas CS hotline.
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Originally Posted by expert7700
(Post 21620455)
The Dallas hotline researched things extensively and stated that their system no longer awards points if the itinerary isn't flown to completion. They admitted this was a new change to discourage hidden city travel since sometimes the cost is less, which 'games the system'. As a gesture of goodwill, I was given half of the base points, and zero of the A+ double points.
I suppose turnabout is fair play. They are applying an undocumented policy to an undocumented feature of their reservation system. :rolleyes: To be fair, bonus points promos have in the past created some rather absurd net prices for hidden city tickets. |
I am also detecting what to me is a disturbing pattern in their customer service policy.
They articulate ambiguous policies then when a customer has a problem it seems the first option is to deny accommodation or low ball it, which probably makes most people go away either because they don't want to argue or because they think it is futile. However is someone is persistent they get more appropriate compensation, but are told it is "special". There also seems to be an ancillary set of hidden rules that can only be discovered by the initiated. |
Originally Posted by rsteinmetz70112
(Post 21620579)
They can't really stop someone from getting off the plane at a stop.
If you fly AAA-BBB-CCC and skip the BBB-CCC flight, the system (apparently) won't post points. OP: did you have the GA cancel the second leg of your itinerary or did you just leave? If the latter, perhaps it is related to the new no show policy. |
Originally Posted by tusphotog
(Post 21620915)
If you were to jump off on a through flight, your points should post since the system sees you as flying a completed AAA-CCC (even though you deplane at BBB) ticket.
If you fly AAA-BBB-CCC and skip the BBB-CCC flight, the system (apparently) won't post points. OP: did you have the GA cancel the second leg of your itinerary or did you just leave? If the latter, perhaps it is related to the new no show policy. I asked the GA at the origin airport to do so as well (since I went up to try and volunteer if oversold....but did not verify it had been done). |
Originally Posted by rsteinmetz70112
(Post 21620759)
I am also detecting what to me is a disturbing pattern in their customer service policy.
They articulate ambiguous policies then when a customer has a problem it seems the first option is to deny accommodation or low ball it, which probably makes most people go away either because they don't want to argue or because they think it is futile. However is someone is persistent they get more appropriate compensation, but are told it is "special". There also seems to be an ancillary set of hidden rules that can only be discovered by the initiated. |
Originally Posted by expert7700
(Post 21620455)
The Dallas hotline researched things extensively and stated that their system no longer awards points if the itinerary isn't flown to completion. They admitted this was a new change to discourage hidden city travel since sometimes the cost is less, which 'games the system'. As a gesture of goodwill, I was given half of the base points, and zero of the A+ double points.
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FWIW, I flew a hidden city flight in August on a BS fare and the points posted fine. It's possible that this is only a WGA issue tied in with no-show. Or maybe I just got lucky.
The August flight qualified me for A+ and CP so I've only flown awards since then. |
Originally Posted by tusphotog
(Post 21620915)
If you were to jump off on a through flight, your points should post since the system sees you as flying a completed AAA-CCC (even though you deplane at BBB) ticket.
If you fly AAA-BBB-CCC and skip the BBB-CCC flight, the system (apparently) won't post points. OP: did you have the GA cancel the second leg of your itinerary or did you just leave? If the latter, perhaps it is related to the new no show policy. If you disembark at an intermediate stop, but don't tell the GA so that you are off-loaded, the head count will be off and they will eventually figure out what happened (with 115 other pax delayed). |
Originally Posted by Tanic
(Post 21622155)
Did they give you credit towards A/A+ List?
This was working for me too, in August. I was on a BS fare. I think when the IT team implemented programming changes to enforce the no-show policy (which only applies to WGA trips), one of those changes affected points on all partially-flown itineraries regardless of fare class. |
No longer earning points with hidden city ticketing
Man, I wish we had some WN reps on this board that could chime in and explain to us what is going on... Brian is sorely missed!
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