Disappearing ticketless travel funds
Aug 27, 2013, 12:40 pm
#1
Original Poster
Join Date: Aug 2011
Location: PHX
Programs: Southwest A+ & CP, SPG Plat, HHonors Gold, Choice Gold, UA, US Air, Hertz, National
Posts: 54
Disappearing ticketless travel funds
I have several PNRs for ticketless travel funds which I believe aren't due to expire until next year. However, when I tried to use them today gave me a long error message, along the lines of not being able to find them in the system. I swear I haven't used them yet and they should be valid. Happened to me otp with a different PNR last week too.
Isn't there a hidden page to look up PNRs for TTF? if I call WN can they lookup to see how/when these TTF were allegedly used?
Isn't there a hidden page to look up PNRs for TTF? if I call WN can they lookup to see how/when these TTF were allegedly used?
Aug 27, 2013, 12:54 pm
#3
FlyerTalk Evangelist
Join Date: Sep 2002
Location: Chicagoland, IL, USA
Programs: WN CP, Hilton Diamond
Posts: 14,190
If you have your old emails from Southwest concerning the original purchase(s) and cancellation(s), you can often find this info pretty easily. Search separately for "cancellation," "ticketless," and "tkls". The latter seems to be on my latest cancellation emails.
Last edited by toomanybooks; Aug 27, 2013 at 1:04 pm
Aug 27, 2013, 2:22 pm
#4
Join Date: May 2012
Location: DCA, lived MCI, SEA/PDX,BUF (born/raised)
Programs: Marriott (Silver/Gold), IHG, Carlson, Best Western, Choice( Gold), AS (MVP), WN, UA
Posts: 8,730
I can't recall of the top of my head if there is a way to see your flight history if you have an account with them attached to the tcketmaster purchased.
Recently I called to dig out some of these old residual confirmation numbers with some money attached. It helped greatly that I have a ff acct.
Recently I called to dig out some of these old residual confirmation numbers with some money attached. It helped greatly that I have a ff acct.
Aug 28, 2013, 6:40 pm
#5
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
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Posts: 21,623
I have several PNRs for ticketless travel funds which I believe aren't due to expire until next year. However, when I tried to use them today gave me a long error message, along the lines of not being able to find them in the system. I swear I haven't used them yet and they should be valid. Happened to me otp with a different PNR last week too.
Sep 3, 2013, 5:25 pm
#7
Original Poster
Join Date: Aug 2011
Location: PHX
Programs: Southwest A+ & CP, SPG Plat, HHonors Gold, Choice Gold, UA, US Air, Hertz, National
Posts: 54
Thanks for the input everyone. A call to customer service did indeed reveal what had happened to the funds. (I'd used them but forgotten to update my personal records) With a bit of patience they were able to dig up the info on which flights the funds had gone towards.