New policy re: seat saving?

Old Jun 29, 13, 8:01 am
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New policy re: seat saving?

Today on flight 2003 MDW-EWR FA Amber announced that any seat can be saved other than in the premium exit rows. I asked if that is now an official policy and she replied "That has always been the case".
First time I've ever heard it explained so explicitly.
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Old Jun 29, 13, 8:13 am
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What prompted Amber's policy declaration?
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Old Jun 29, 13, 8:27 am
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Sounds like making their own policies again.
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Old Jun 29, 13, 8:34 am
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Originally Posted by LegalTender View Post
What prompted Amber's policy declaration?
A bag placed on one of the exit row seats. An announcement on the PA was made saying flight is full, take first available seat and went on to say no saving seats in premium rows and to place them in overhead bins. When Amber came by, I asked her and she said saving is allowed anywhere other than in exit rows. I have seen that mentioned by other FT members here as being a matter of courtesy for BS and A listers but never actually spelled out by a SWA employee as was done this morning. I was seated nearby and the issue was not precipitated by someone wanting to sit where the bag was located but rather, it seemed the FA was being proactive.

Last edited by carraher; Jun 29, 13 at 8:53 am
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Old Jun 29, 13, 9:14 am
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I think the FA's must be compensated / evaluated on how quickly they can get everyone seated and ready for push back and have seen it all, multiple time a day. They don't care where any one individual sits and know controversy costs time. So they use a variety of tricks, hints, methods and announcements to cajole passengers into getting seated with their bags stowed.

My favorite is the "every seat will be taken" speech when the boarding monitor or walk down the aisle mid flight indicates otherwise...
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Old Jun 29, 13, 9:15 am
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Makin' stuff up again.
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Old Jun 29, 13, 9:38 am
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Originally Posted by toomanybooks View Post
Makin' stuff up again.
I believe that to be one of the "tricks"
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Old Jun 29, 13, 10:29 am
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No changes on seat saving policy. This particular FA has made up her own rule about it and probably "has always been the case" with her.

Something to keep in mind about the FA's announcing the flight is full when in the end there turn out to be empty middles. In most instances we are going by what our paperwork tells us for each flight. It shows where that particular plane will be stopping and the pax count when the sheet was printed. Typically the info is given to us at the beginning of our trip. It's not that they are purposely misleading the passengers, but going off old information. The reverse happens as well, we believe the flight won't be full - but then it fills up with standbys.

hth
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Old Jun 29, 13, 11:09 am
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Originally Posted by Eemraldskies View Post
No changes on seat saving policy. This particular FA has made up her own rule about it and probably "has always been the case" with her.
Seems fine with the airline.

Otherwise, a terse "no seat saving" forewarning would be in the GA spiel.
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Old Jun 29, 13, 11:44 am
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Originally Posted by Eemraldskies View Post
This particular FA has made up her own rule about it and probably "has always been the case" with her.
I really do not understand how a FA thinks she can just make up her own rules on these things. Truly.
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Old Jun 29, 13, 12:09 pm
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I saved 3 seats on both of my flights this morning. Row 9 on the first leg and row 16 on leg 2.
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Old Jun 29, 13, 1:31 pm
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Originally Posted by Eemraldskies View Post
No changes on seat saving policy. This particular FA has made up her own rule about it and probably "has always been the case" with her.

Something to keep in mind about the FA's announcing the flight is full when in the end there turn out to be empty middles. In most instances we are going by what our paperwork tells us for each flight. It shows where that particular plane will be stopping and the pax count when the sheet was printed. Typically the info is given to us at the beginning of our trip. It's not that they are purposely misleading the passengers, but going off old information. The reverse happens as well, we believe the flight won't be full - but then it fills up with standbys.

hth
Oh, definitely understand that. And understand there is so point where less than completely full becomes full (120, 125, 131... out of 137 (old school)) and its just easier to say "completely full" to encourage getting the bags off the middles and people to take them earlier.

And I've heard over and over "you're welcome to take any open seat you see" during the boarding process.

Got to be a hard job with a balance of trying to keep people happy & seated together in the absence of no seat assignments, which I love BTW.
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Old Jun 29, 13, 7:20 pm
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Originally Posted by Michael El View Post
I saved 3 seats on both of my flights this morning. Row 9 on the first leg and row 16 on leg 2.
You Rebel.....
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Old Jul 1, 13, 3:08 pm
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Works for me. I like to save seats but rarely in exit row (aisle is usually gone by the time I board).
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