Scary! Reservations showing up in my cart that aren't mine!
Jun 20, 2013, 10:30 am
#1
Original Poster
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Scary! Reservations showing up in my cart that aren't mine!
Fooling around on the WN website this morning and discovered a potentially dangerous and terrifying glitch.
Under "Air" I clicked on "View Fares on a Map" (lower right) and set some dates. When the fare prices pop up over a city (e.g., $158 RT to BNA) I clicked on the fare (i.e. the little blue bubble over the city) and then on "View Flights and Book."
The regular flight and fare calendars come up, but get this -
SOMEONE ELSE'S RESERVATION IS NOW IN MY CART.
I've done this four separate times and four different (completely random) flights have shown up in my cart - ISP->FLL, ABQ->DAL, GEG->SMF, etc. Flights I would never, ever take (I only fly in and out of CMH).
Car reservations are showing up too. When I click on "Checkout" (just to see what happens) someone else's email address is there with my name and RR #.
This is horrifying. Other flyer's reservations are getting put into my cart. Fortunately, none of my RR points have disappeared (yet). I freaked out when the first ABQ->DAL flight showed up because I thought I was hacked (and immediately changed my password).
Anyone else experiencing this? I'm really worried and thinking about calling WN about this immediately.
Under "Air" I clicked on "View Fares on a Map" (lower right) and set some dates. When the fare prices pop up over a city (e.g., $158 RT to BNA) I clicked on the fare (i.e. the little blue bubble over the city) and then on "View Flights and Book."
The regular flight and fare calendars come up, but get this -
SOMEONE ELSE'S RESERVATION IS NOW IN MY CART.
I've done this four separate times and four different (completely random) flights have shown up in my cart - ISP->FLL, ABQ->DAL, GEG->SMF, etc. Flights I would never, ever take (I only fly in and out of CMH).
Car reservations are showing up too. When I click on "Checkout" (just to see what happens) someone else's email address is there with my name and RR #.
This is horrifying. Other flyer's reservations are getting put into my cart. Fortunately, none of my RR points have disappeared (yet). I freaked out when the first ABQ->DAL flight showed up because I thought I was hacked (and immediately changed my password).
Anyone else experiencing this? I'm really worried and thinking about calling WN about this immediately.
Jun 20, 2013, 10:59 am
#2
Join Date: Jun 2012
Posts: 86
I saw something that seemed similar a couple of minutes ago but can't reproduce it now.
Update: It just happened to me, it seems to happen sometimes when selecting cities on the low far map and then going to the flight selection page. I now have it showing for CRP->DAL flights.
Update: It just happened to me, it seems to happen sometimes when selecting cities on the low far map and then going to the flight selection page. I now have it showing for CRP->DAL flights.
Jun 20, 2013, 11:00 am
#3
Join Date: Feb 2004
Location: USA
Programs: AC SE100K, F9 100k, NK Gold, UA *S, Hyatt Glob, Bonvoy Titanium
Posts: 5,187
Some site/session identifier must be broken. Might be worth getting screenshots and submitting them with the entire top URL with all the gibberish at the end of the links.
in the good old days you could cancel the other person's flights and reuse the funds (kidding!)
in the good old days you could cancel the other person's flights and reuse the funds (kidding!)
Jun 20, 2013, 11:23 am
#5
Join Date: Jun 1999
Location: NYC/LA
Programs: DL Plat, AA Plat Pro, Marriott Titanium, IHG Diamond Amb
Posts: 7,485
Yikes-- I've been able to replicate several times; each time a different itinerary gets added to my cart and I can see either the passenger's phone number or e-mail address in the contact me section.
Jun 20, 2013, 12:13 pm
#8
Join Date: Nov 2005
Posts: 89
I am having tons of problems as well. The map finder was giving me random cities, then the low far calendar started messing up and... poof... random flights in my cart. This started yesterday but it's tenfold crazier today.
I'm embarrassed to admit I almost bought Dallas to Orlando tickets for October. I swear I searched for IND - LAX!
I'm embarrassed to admit I almost bought Dallas to Orlando tickets for October. I swear I searched for IND - LAX!
Jun 20, 2013, 12:30 pm
#10
Original Poster
Join Date: Feb 2013
Location: CMH, West Coast
Programs: AA Executive Platinum, oneworld emerald
Posts: 2,741
Well, I'm relieved (a little...) that this is happening to everyone else, and that there doesn't seem to be any personal information getting leaked except phone # and email.
I did send an email to WN about the issue.
I did send an email to WN about the issue.
Jun 20, 2013, 6:04 pm
#13
Join Date: Jul 2012
Location: IAH
Programs: UA,AA,WN, Marriott & Hilton Gold
Posts: 169
I noticed this the other day when looking at flights. Figured it was just an IT glitch. Maybe someone will pay for my flights! (As long as I don't pay for theirs!) I should probably shoot them an email about this though.
Jun 20, 2013, 6:17 pm
#14
Join Date: Oct 2001
Programs: LTP, PP
Posts: 8,698
Well, now I am on your side! Email address and phone numbers, now that is serious invasion of privacy and I'd be concerned. Those are worth protecting.