Southwest wants to begin outsourcing its employees
Jun 27, 2012, 8:32 am
#31
Join Date: Mar 2010
Location: New York, NY
Programs: The Golden status boy
Posts: 854
What do I think?
If WN needs to outsource some jobs to bring back competitive fares, then I'm all for it. Perhaps if labor unions would learn the concept of "give a little", this wouldn't be necessary.
If WN needs to outsource some jobs to bring back competitive fares, then I'm all for it. Perhaps if labor unions would learn the concept of "give a little", this wouldn't be necessary.
Jun 27, 2012, 9:32 am
#32
Join Date: Aug 2005
Programs: United 1k ; SW A+ Preferred; Hilton Diamond, Marriott Gold
Posts: 634
So if "moral (sic) at my station is already at an all time low", maybe there isn't much to lose by outsourcing. Perhaps contractors will appreciate their jobs more. Never know.
Jun 27, 2012, 12:31 pm
#33
Suspended
Join Date: Jun 2009
Posts: 3,098
"superior customer service and treatment by Southwest employees are a deciding factor in why they continue to use Southwest."
LOL....are you kidding??? Well, WN may not be as terrible at customer service as CO, but still. Their customer service is great, if I were 10 years old and attending fat camp. Nobody has a right to a job at WN and hiring contract employees does not eliminate the number of available jobs out there. Isn't it is a cost savings measure that keeps prices down for the customer?
WN has been doing alot over the last few years to ensure that people stay away in droves. From removing it's greatest proletariat incentive as the cheapest airline to ensuring that those who belong to it's loyalty programs get less and less benefit all the time. Routing is all it has left, and other carriers are catching up to that also (at least in my own market of So. Cal).
20% is a pretty low number and I am sure it will be baggage handlers and (gulp) maintenance.
LOL....are you kidding??? Well, WN may not be as terrible at customer service as CO, but still. Their customer service is great, if I were 10 years old and attending fat camp. Nobody has a right to a job at WN and hiring contract employees does not eliminate the number of available jobs out there. Isn't it is a cost savings measure that keeps prices down for the customer?
WN has been doing alot over the last few years to ensure that people stay away in droves. From removing it's greatest proletariat incentive as the cheapest airline to ensuring that those who belong to it's loyalty programs get less and less benefit all the time. Routing is all it has left, and other carriers are catching up to that also (at least in my own market of So. Cal).
20% is a pretty low number and I am sure it will be baggage handlers and (gulp) maintenance.
Last edited by pinworm; Jun 28, 2012 at 3:06 am