Most SWA computer systems down.
May 10, 2012, 2:22 pm
#1
Original Poster
Join Date: Oct 2007
Location: OAK
Programs: SWA Companion Pass, SWA A-list+, National Executive, Hilton Diamond
Posts: 146
Most SWA computer systems down.
Virtually all computer systems are down a cross the network. At PDX now all kiosks down manual bag check and long lines to check in iPhone app is down too. Leaving late to OAK to get all passengers through the line.
May 10, 2012, 2:49 pm
#4
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,623
Flight status appears to be working.
I wonder if the outage will cause massive flight delays this afternoon and evening.
I wonder if the outage will cause massive flight delays this afternoon and evening.
May 10, 2012, 2:51 pm
#6
Original Poster
Join Date: Oct 2007
Location: OAK
Programs: SWA Companion Pass, SWA A-list+, National Executive, Hilton Diamond
Posts: 146
Just took off from pdx on wi fi plane. Captain came on and said we were delayed even more because they had to do paperwork manually as their systems were down too.
May 10, 2012, 3:04 pm
#7
Join Date: Apr 2011
Programs: SPG Plat, Marriott Gold, Southwest A-List Preferred
Posts: 24
Edit: I got my boarding pass to print, but I can no longer check-in online. Perhaps it's hit or miss?
May 10, 2012, 3:08 pm
#8
FlyerTalk Evangelist
Join Date: Jul 2001
Location: Phoenix, AZ
Programs: HH Gold, AA Gold
Posts: 10,458
Umm...yeah...airline computers being down mean manual check-in, manual flight paperwork, lots of phone calls rather than a few keystrokes which all lead to...you guessed it...MASSIVE DELAYS! 
May 10, 2012, 4:21 pm
#11
Join Date: May 2007
Location: MDW
Programs: WN CP & A-List Pref, HH Gold, Marriott LT PP
Posts: 708
Most SWA computer systems down.
Just left CMH. Hand-written BPs and stand-by lists. Gate agents had no idea how many people had boarded the flight I was on stand-by for. They had to manually count BPs and then go onboard for a head count. The plus of it all is that the gate agent said not to worry about paying any fare differences for stand-bys. This was the least of their worries! 
May 10, 2012, 4:25 pm
#12
Join Date: Apr 2010
Location: Dallas
Programs: AA Gold; WN A-List Pref., CP; Marriott Plat.
Posts: 341
And Still down ... guess I won't be making my flight reservation on WN today.
[A rather funny, albeit extremely violent, scene from History of Violence came to mind when I got the error message. "How do you #&@$ that up?" Bang!]
What a mess.
[A rather funny, albeit extremely violent, scene from History of Violence came to mind when I got the error message. "How do you #&@$ that up?" Bang!]
What a mess.
May 10, 2012, 5:52 pm
#14
Join Date: Jun 2011
Location: MCI
Programs: CBP Global Entry, WN A-List Preferred, WN Companion Pass
Posts: 2,007
How long was the A-List/BS line at las relative to normal (usually no line)? What about our friends upstairs with the TSA? I assume lots a folks were tightly pinched for time after the mess downstairs.....
