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Old May 10, 2012, 2:11 pm
  #1  
Original Poster
 
Join Date: Jan 2011
Location: Chicago/Baltimore
Programs: UA 1P
Posts: 32
Website issues

Anyone else having trouble booking flights online? I have been trying for the past hour and keep getting a "site is under maintenance" error message.
rakarnik is offline  
Old May 10, 2012, 2:15 pm
  #2  
 
Join Date: May 2001
Location: San Francisco/Bangkok
Programs: Alaska 75K United 1K
Posts: 1,409
same issues here
boycruz is offline  
Old May 10, 2012, 2:20 pm
  #3  
 
Join Date: Mar 2011
Posts: 1,832
Check their FB status for more information.
texashoser is offline  
Old May 10, 2012, 2:21 pm
  #4  
Original Poster
 
Join Date: Jan 2011
Location: Chicago/Baltimore
Programs: UA 1P
Posts: 32
Originally Posted by texashoser
Check their FB status for more information.
Got it, thanks for the tip!
rakarnik is offline  
Old May 12, 2012, 11:22 am
  #5  
 
Join Date: Oct 2011
Location: MKE
Programs: WN CP, Hilton Gold
Posts: 205
Wife is trying to add a companion for her CP status just achieved and we're receiving the "OOPS" error on submission of the information.

Hoping this is just due to their website issues.
tyfabes is offline  
Old May 12, 2012, 1:49 pm
  #6  
 
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
Originally Posted by tyfabes
Wife is trying to add a companion for her CP status just achieved and we're receiving the "OOPS" error on submission of the information.

Hoping this is just due to their website issues.
Be sure you have already registered your companion first....and this takes a while for WN to process, too.
dlaue is offline  
Old May 12, 2012, 2:45 pm
  #7  
 
Join Date: Oct 2011
Location: MKE
Programs: WN CP, Hilton Gold
Posts: 205
Originally Posted by dlaue
Be sure you have already registered your companion first....and this takes a while for WN to process, too.
I just logged on and now the companion is active. Wondering if the original submission did go through, but the error page was thrown erroneously?
tyfabes is offline  
Old May 14, 2012, 12:12 pm
  #8  
 
Join Date: Mar 2011
Posts: 6,286
Looks like the booking portion of the website is down again.
ursine1 is offline  
Old May 14, 2012, 12:19 pm
  #9  
 
Join Date: Nov 2006
Location: BOS/PVD/BDL
Programs: PC Plat, SPG Gold, Marriott Gold,HHonors Diamond, Avis PC, Hertz PC, National Exec Elite
Posts: 726
Cant make reservations....
ktremor is offline  
Old May 14, 2012, 12:24 pm
  #10  
 
Join Date: Mar 2011
Posts: 6,286
OOPS! An error has occurred. Please visit southwest.com or southwest.com booking for more help.

If this issue persists, please call 1-800-I-FLY-SWA (1-800-435-9792).

Reference code: 999999999


I love how the error message tells you that, for more help, you should do what you're already doing, which is causing the error message.
ursine1 is offline  
Old May 14, 2012, 12:48 pm
  #11  
 
Join Date: Oct 2010
Location: IND
Programs: SPG Plat, WN CP, Many Others
Posts: 538
Having issues even getting to the website today as well.
millere2 is offline  
Old May 14, 2012, 12:51 pm
  #12  
 
Join Date: Jan 2010
Location: Los Angeles
Programs: AA Plat Pro 1.4M, SPG Lifetime Plat, Hyatt Globalist
Posts: 210
Originally Posted by millere2
Having issues even getting to the website today as well.
+1
alfagirl is offline  
Old May 14, 2012, 1:52 pm
  #13  
 
Join Date: Mar 2011
Posts: 6,286
At the risk of jinxing it... it looks like it's back up.
ursine1 is offline  
Old May 14, 2012, 5:08 pm
  #14  
 
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
Just finished booking 8 reservations. Site is very slow. 3.5 seconds for a date drop-down box to activate. Same with the contact selection (and, why do I STILL have to fill in my preferred method of contact over-and-over again??).

Two "oops" messages. One timeout. Run of the mill for Southwest.
dlaue is offline  
Old May 14, 2012, 7:40 pm
  #15  
 
Join Date: Aug 2002
Location: St. Louis, MO
Posts: 1,411
Really bad. Mine requied a 5 minute pause between purchases in order to work.

What's really sad is that they can't empower the telephone agents to sell you the web only fares when the website isn't working.
zachary is offline  


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