"Jerry, Your Trip is Just Around the Corner"
Apr 19, 2012, 3:05 pm
#1
Original Poster
Join Date: Mar 2000
Location: Santa Cruz, CA USA
Programs: AA, UA, WN, HH, Marriott
Posts: 7,290
"Jerry, Your Trip is Just Around the Corner"
This is certainly not the most important issue in dealing with WN, but I find it annoying, especially in this age of sophisticated computer programming.
We've all seen this email from the airline, but the name on the email is always the first name of the credit cardholder who paid for the ticket, not the traveler. Why?
How much more difficult would be it to program this email with the name of the traveler instead?
BTW, I am still getting emails of the RR Report with someone else's name on it. I'm glad the folks who program these emails aren't the same ones programming the airline schedule and fares.
We've all seen this email from the airline, but the name on the email is always the first name of the credit cardholder who paid for the ticket, not the traveler. Why?
How much more difficult would be it to program this email with the name of the traveler instead?
BTW, I am still getting emails of the RR Report with someone else's name on it. I'm glad the folks who program these emails aren't the same ones programming the airline schedule and fares.
Apr 19, 2012, 5:06 pm
#4
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,621
My "around the corner" trip is actual "twice around the block". It's 6 to 8 trips into the future. And since I have A+ status, I hardly need to be reminded to buy EBCI. Oh well.
Apr 19, 2012, 5:27 pm
#5
Join Date: Aug 2009
Location: LHR / IAD
Programs: BA/AA/UA
Posts: 2,955
BA does the same thing, FWIW. Not very sophisticated IMHO!
Apr 19, 2012, 6:34 pm
#6
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
You guys have it easy. I am a COS that is my own companion and we both get emails! Not only that, "we" only buy one ways so we get offers for things to do when we get home. UGH!
I would cancel emails, but then I would miss the occasional important one.
I would cancel emails, but then I would miss the occasional important one.
Apr 19, 2012, 7:14 pm
#7
Join Date: Feb 2007
Location: LAX/SMF/PDX/HNL
Programs: Hilton-lifetime diamond, Southwest A+, companion pass
Posts: 1,748
OTOH, when I get a reminder from a rental car company, it reminds me to check to see if the rate has dropped. About 25% of the time, it has.
Apr 19, 2012, 7:43 pm
#8
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
I just got such an email for a flight a full month from now. I had to open it to make sure they had not changed the booking on me or such, because I could not make sense of why they would be senidng me an "around the corner" email when I don't have any flight with them for another month! 
I swear, they should come up with another title for this kind of email if they're going to send it out a month ahead of time. "Your Upconimg Trip" would not be as alarming as "Your Trip Is Just Around The Corner" when you have no trips you know of in the next few weeks!
(But even then, it's a trip a month away that I booked well over a month ago. So why any email for any reason about it right now???
I guess any email that I get so far from either the booking or the trip itself makes me scared that something about it has changed, and that's why they're notifying me. But no...)
I swear, they should come up with another title for this kind of email if they're going to send it out a month ahead of time. "Your Upconimg Trip" would not be as alarming as "Your Trip Is Just Around The Corner" when you have no trips you know of in the next few weeks!
(But even then, it's a trip a month away that I booked well over a month ago. So why any email for any reason about it right now???
I guess any email that I get so far from either the booking or the trip itself makes me scared that something about it has changed, and that's why they're notifying me. But no...)
Apr 19, 2012, 8:14 pm
#9
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
I just got such an email for a flight a full month from now. I had to open it to make sure they had not changed the booking on me or such, because I could not make sense of why they would be senidng me an "around the corner" email when I don't have any flight with them for another month!
I swear, they should come up with another title for this kind of email if they're going to send it out a month ahead of time. "Your Upconimg Trip" would not be as alarming as "Your Trip Is Just Around The Corner" when you have no trips you know of in the next few weeks!
(But even then, it's a trip a month away that I booked well over a month ago. So why any email for any reason about it right now??? I guess any email that I get so far from either the booking or the trip itself makes me scared that something about it has changed, and that's why they're notifying me. But no...)
I swear, they should come up with another title for this kind of email if they're going to send it out a month ahead of time. "Your Upconimg Trip" would not be as alarming as "Your Trip Is Just Around The Corner" when you have no trips you know of in the next few weeks!
(But even then, it's a trip a month away that I booked well over a month ago. So why any email for any reason about it right now???
I guess any email that I get so far from either the booking or the trip itself makes me scared that something about it has changed, and that's why they're notifying me. But no...)Examples:
Subject: Your trip to SLC on 5/11/12: Things you might want to do
Subject: Your trip to SLC tomorrow: Now available for check in
Subject: Your trip to SLC on 5/11/12: A lower price may be available due to fare sale
(Hee Hee, that last one made me laugh)
Apr 20, 2012, 10:10 am
#10
Join Date: Jan 2010
Location: Los Angeles
Programs: AA Plat Pro 1.4M, SPG Lifetime Plat, Hyatt Globalist
Posts: 210
How about : Your trip to XXX on {date}: {description of email content}
Examples:
Subject: Your trip to SLC on 5/11/12: Things you might want to do
Subject: Your trip to SLC tomorrow: Now available for check in
Subject: Your trip to SLC on 5/11/12: A lower price may be available due to fare sale
(Hee Hee, that last one made me laugh)
Examples:
Subject: Your trip to SLC on 5/11/12: Things you might want to do
Subject: Your trip to SLC tomorrow: Now available for check in
Subject: Your trip to SLC on 5/11/12: A lower price may be available due to fare sale
(Hee Hee, that last one made me laugh)
I do not like the current email when the trip they say is 'right around the corner' is not the next corner.....
Apr 20, 2012, 2:26 pm
#12
Join Date: Jan 2010
Location: Houston (HOU/IAH)
Programs: WN, UA, DL, AA, Chase UR, Amex MR
Posts: 2,267
Apr 20, 2012, 4:23 pm
#14
Join Date: Feb 2008
Location: Nashville, TN
Programs: WN Nothing and spending the half million points from too many flights, Hilton Diamond
Posts: 8,043
I cancelled the personal card when I got the business card hoping for a churn in the future. I just thought, I do not get either any more. Hmmmm........
Apr 21, 2012, 5:21 pm
#15
FlyerTalk Evangelist
Join Date: Jan 2005
Location: home = LAX
Posts: 25,933
Since (as oten recommended here) I booked my award travel for a month from now as two separate one-ways, I now, a few days later, got yet another ueslessly-timed "your trip is just around the corner" email for the return trip.
Last edited by sdsearch; Apr 21, 2012 at 5:32 pm