Occupying Seats for Friends - Worse for Long Haul? Solution?
Mar 21, 2012, 7:00 am
#76
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This is good to know.
Bad that it is the case, but good to know.
It allows the aggressive, rude, anti-social, me-only attitude folks to have their way without recourse while those of us that try to establish a fair and equitable process to be rebuffed in our attempts at such.
If this is the attitude on the aircraft, it explains a lot of the acceptance of line breakers, excessive pre-boarding and other shenanigans in the process leading up to getting on the plane.
I am what one would consider a loyal WN passenger, logging almost 50 RT's per year. This unwillingness to control the most basic functions of boarding procedure in a way that benefits and protects your the highest revenue generators gives truth to the persistent perception of the boarding free-for-all on WN. It is perceived to be that way because, in the final analysis, it is that way.
It also pushes me to look more seriously at what are now WN's equally priced competitors.
Bad that it is the case, but good to know.
It allows the aggressive, rude, anti-social, me-only attitude folks to have their way without recourse while those of us that try to establish a fair and equitable process to be rebuffed in our attempts at such.
If this is the attitude on the aircraft, it explains a lot of the acceptance of line breakers, excessive pre-boarding and other shenanigans in the process leading up to getting on the plane.
I am what one would consider a loyal WN passenger, logging almost 50 RT's per year. This unwillingness to control the most basic functions of boarding procedure in a way that benefits and protects your the highest revenue generators gives truth to the persistent perception of the boarding free-for-all on WN. It is perceived to be that way because, in the final analysis, it is that way.
It also pushes me to look more seriously at what are now WN's equally priced competitors.
Mar 21, 2012, 7:09 am
#77
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Join Date: Sep 2002
Location: Chicagoland, IL, USA
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WN cabin crew members can certainly do one thing: pass it up the food chain that this stupid no-policy policy is aggravating a lot of WN's important customer base. FOR NO REASON.
How hard would it be to institute the following policy?:
"You may save one middle seat behind the exit rows."
Simple. Problem solved, as those seats are universally considered below the median in desirability, thereby increasing the value of what's left. Literally no one would gripe. You can have that for free; no need to pay a focus group or consultant.
You talk all the time about your great customer service and how you LUV us. Now get busy and get this accomplished and prove it.
How hard would it be to institute the following policy?:
"You may save one middle seat behind the exit rows."
Simple. Problem solved, as those seats are universally considered below the median in desirability, thereby increasing the value of what's left. Literally no one would gripe. You can have that for free; no need to pay a focus group or consultant.
You talk all the time about your great customer service and how you LUV us. Now get busy and get this accomplished and prove it.
Mar 21, 2012, 7:17 am
#78
FlyerTalk Evangelist
Join Date: Sep 2006
Location: Toledo, OH
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WN cabin crew members can certainly do one thing: pass it up the food chain that this stupid no-policy policy is aggravating a lot of WN's important customer base. FOR NO REASON.
How hard would it be to institute the following policy?:
"You may save one middle seat behind the exit rows."
Simple. Problem solved. Literally no one would gripe. You can have that for free; no need to pay a focus group or consultant.
You talk all the time about your great customer service and how you LUV us. Now get busy and get this accomplished and prove it.
How hard would it be to institute the following policy?:
"You may save one middle seat behind the exit rows."
Simple. Problem solved. Literally no one would gripe. You can have that for free; no need to pay a focus group or consultant.
You talk all the time about your great customer service and how you LUV us. Now get busy and get this accomplished and prove it.
I think it would take a lot of nerve for a person saving an exit row or bulkhead to complain if an FA confronted them anyway. If I fly WN and line dragon turns me away for trying to enter the priority lane with my Delta card I don't complain even though I am not violating any policy at some airports I have been declined at (i.e. if the sign states different program members that can use the line but doesn't you have to be on THAT airline that day).
Mar 21, 2012, 8:37 am
#79
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
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Posts: 21,620
Mar 21, 2012, 11:10 am
#80
Join Date: Mar 2008
Posts: 465
This is good to know.
If this is the attitude on the aircraft, it explains a lot of the acceptance of line breakers, excessive pre-boarding and other shenanigans in the process leading up to getting on the plane.
It also pushes me to look more seriously at what are now WN's equally priced competitors.
If this is the attitude on the aircraft, it explains a lot of the acceptance of line breakers, excessive pre-boarding and other shenanigans in the process leading up to getting on the plane.
It also pushes me to look more seriously at what are now WN's equally priced competitors.
One always has the right to speak with a Customer Service Agent. That is what they are there for. To resolve problems.
Mar 21, 2012, 11:17 am
#81
Join Date: Mar 2008
Posts: 465
No one has a better chance to change a policy faster than a customer.
Taking it out on the wrong person won't help.
Do you really think cabin crew do not try and voice their opinions on matters? If your answer is NO, then think about this: Why would the crew want drama in the cabin from seat savers. It would be so much easier to say, I am sorry, seat saving is not allowed and get on with it.
Taking it out on the wrong person won't help.
Do you really think cabin crew do not try and voice their opinions on matters? If your answer is NO, then think about this: Why would the crew want drama in the cabin from seat savers. It would be so much easier to say, I am sorry, seat saving is not allowed and get on with it.
Mar 21, 2012, 11:38 am
#82
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No one has a better chance to change a policy faster than a customer.
Taking it out on the wrong person won't help.
Do you really think cabin crew do not try and voice their opinions on matters? If your answer is NO, then think about this: Why would the crew want drama in the cabin from seat savers. It would be so much easier to say, I am sorry, seat saving is not allowed and get on with it.
Taking it out on the wrong person won't help.
Do you really think cabin crew do not try and voice their opinions on matters? If your answer is NO, then think about this: Why would the crew want drama in the cabin from seat savers. It would be so much easier to say, I am sorry, seat saving is not allowed and get on with it.
I definitely think that, by far.
Or perhaps you could post the contact info for someone at Customer Care who would actually listen to guys like me.
I am bewildered that this stupid "non-policy policy" of "sit anywhere with our fab open seating, but not if the seat is saved" persists. There is no reason whatever for it, especially now that WN is selling EBCI. All WN does is aggravate customers with this "stance."
A customer can do everything right, purchase a ticket early, pay for EBCI, and then some guy boarding just ahead of him "saves" the good seats for others. These annoying things can take on a life of their own and start to become more important than they actually are.
Well, I am EXP on AA now after the massive January TEQM offer, so maybe I'll just shift over there. You'll notice a number of other frequent posters here are doing the same.
Mar 21, 2012, 12:03 pm
#84
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Only advantage WN offers me now over Delta is no change fees which is something I realy don't take advantage of anyway unless the fares drop. I would much rather be able to go on an earlier same day flight for free.
Mar 21, 2012, 12:10 pm
#85
Join Date: Sep 2002
Location: Blue Ridge, GA
Posts: 5,508
I doubt the cabin crew wants the extra workload of demarcating actual bloodline family members from jerk Type A's who have come to realize seat-saving is all about attitude. The 'let-them-sort-it-out-themselves' status quo is probably the crews' call...informally or otherwise.
Mar 21, 2012, 3:01 pm
#87
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Location: Chicagoland, IL, USA
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If you complain, SPECIFICALLY in terms of "Hey, I am hearing from a bunch of WN customers that they don't like this seat saving," you will have MUCH more impact.
Let's take it to an extreme. Say 1000 guys like me complain vs. 1000 cabin crew along the lines above. Do you not think the latter would have a humongous effect, relatively?
Same thing for 10/10 or 100/100.
Mar 21, 2012, 3:15 pm
#89
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Mar 21, 2012, 3:38 pm
#90
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Free tickets for my Companion have a powerful hold over me. Plus MDW is a lot more convenient to me than ORD.