RR2.0 Login Problems - Solutions?
Mar 1, 2011, 10:41 am
#62
Join Date: Apr 2008
Location: HOU
Programs: WN CP, A+, UA Sil, MR Amb LTP, Hyatt Plat, HH Dia, National EE
Posts: 466
Mar 1, 2011, 10:48 am
#63
Join Date: Sep 2009
Location: ORD
Programs: Starwood Platinum, HHonors Gold, Southwest A-List Preferred, UA Premier, Hertz Gold
Posts: 24
I called the 800 number an hour ago and it authenticated me and then said "Sorry, we cannot access your account at this time. Please hold while we transfer you". Some random beeps, and then I was transferred to a busy signal. I tried calling again about 15 minutes ago, reauthenticated, and then it said my status is A-list Preferred and that I have 0 points.
Have tried over 20 times to access my account online and not once did it log me in. Actually, it asked me to created a username once and then errored out...all the other times didn't work.
I think Southwest is going to have to do some major groveling after this fiasco in order to placate its loyal members. I'm thinking a concession is in order!
Have tried over 20 times to access my account online and not once did it log me in. Actually, it asked me to created a username once and then errored out...all the other times didn't work.
I think Southwest is going to have to do some major groveling after this fiasco in order to placate its loyal members. I'm thinking a concession is in order!
Mar 1, 2011, 10:51 am
#64
Join Date: May 2002
Programs: WN F9 HA UA AA IHG HH MR
Posts: 3,305
At least some parts of southwest.com still work. I can fly from PHX to PHL today for the low, low price of only $46,200.00. 
Last edited by Tanic; Mar 1, 2011 at 10:54 am Reason: oops - this would be a different thread
Mar 1, 2011, 10:51 am
#65
Suspended
Join Date: Mar 2002
Location: Dog House
Programs: UA 1K 2MM, AA EXP, WN A-List, Marriott Lifetime Platinum
Posts: 1,245
Are you kidding? Their website has been pretty atrocious for a WHILE now...and there's no acknowledgement on their end that there are any problems. Don't expect anything. They'll ignore it and hope nobody notices.
Mar 1, 2011, 10:57 am
#69
Moderator: Southwest Airlines, Capital One
Join Date: Sep 1999
Location: California
Programs: WN Companion Pass, A-list preferred, Hyatt Globalist; United Club Lietime (sic) Member
Posts: 21,622
I feel like the kids on Christmas morning who goes downstairs and finds that the presents aren't present AND the tree is gone!
Mar 1, 2011, 11:04 am
#72
Moderator, Southwest Airlines and Choice Privileges
Join Date: Mar 2008
Location: Central Texas
Posts: 3,036
Admin alert: if you have, or posted about, a tier or data issue, please follow that discussion in the Tier, CP, and flight or credit history issues thread.
The hope is that by keeping the issues somewhat compartmentalized, no single thread will become an enormous beast.
Remember to send admin feedback by PM only, in accordance with FT rules.
The hope is that by keeping the issues somewhat compartmentalized, no single thread will become an enormous beast.
Remember to send admin feedback by PM only, in accordance with FT rules.
Mar 1, 2011, 11:21 am
#73
Join Date: Sep 2009
Location: ORD
Programs: Starwood Platinum, HHonors Gold, Southwest A-List Preferred, UA Premier, Hertz Gold
Posts: 24
Nope, not kidding. I've formally lodged a complaint before and received Southwest credit dollars for future use for my troubles.